Next Level Property Management 1. Your attitude / your belief / your - - PowerPoint PPT Presentation

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Next Level Property Management 1. Your attitude / your belief / your - - PowerPoint PPT Presentation

May 30, 2023 184 likes •593 views

Next Level Property Management 1. Your attitude / your belief / your focus 2. Innovating your processes (getting back to basics & embracing tech) 3. Improving the client experience / client journey 4. Challenge your assumptions 5.

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Next Level Property Management

  • 1. Your attitude / your belief / your focus
  • 2. Innovating your processes (getting back to basics & embracing tech)
  • 3. Improving the client experience / client journey
  • 4. Challenge your assumptions
  • 5. Experience providers
  • 6. Education

yourself and your landlords and tenants

  • 7. WORLD CLASS
  • 8. Client / customer loyalty programs
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The most dangerous phrase in the language is “we’ve always done it this way”

Rear Admiral Grace Hopper

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how much you know until they know how much you care

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would you hire you?

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Getting back to basics

  • Definition of Innovating:
  • Real Estate is a People Business

People buy People

  • Get back to basics

technology is an efficiency supplement to our experience

  • ffering
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Innovating your processes

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Innovating your processes

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Innovating your processes

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Innovating your processes

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1. Biggest disruption in our industry is the perception of the consumer

  • 2. Taxi industry was disrupted not because of technology but because there was a

better customer experience that came along

  • 3. Never forget, people always remember how you have made them feel
  • 4. The better you teach / the more you will grow / list / lease / PM of attraction

Experience Providers + Educators

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CamToPlan

Apps you should embrace for Property Management 2018 and beyond

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1. Challenge the assumption

  • 2. Remember the Client Experience / Journey

how is the client going to feel

  • 3. Call a Landlord/Tenant every day

client nurture

  • 4. Care & connect; realise that more is achieved from being human than being an agent.
  • 5. Thoughts + Beliefs = Behaviour

10 Tips to remember that will raise your property management game

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  • 6. You manage People & Experiences not Property

7. Educate your clients answer the questions they have

  • 8. Embrace video
  • 9. Be an amazing story teller
  • 10. Accountability is never to a number, accountability is always to a person

10 Tips to remember that will raise your property management game

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so much of affecting change

  • Simon Sinek
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