NAB Enterprise Change Change@NAB Methodology LENA ROSS October 2014 2014
What we’ve done GOVERNANCE ENTERPRISE And...i ...it’s a an FORUM SOCIAL ESTABLISHED NETWORK ongoi on oing CONTINUOUS IMPROVEMENT jour urne ney! APR 2014 CHANGE@NAB ROLLOUT HSI EXTERNAL REVIEW CONTINUE SEP 2013 BUSINESS ENGAGEMENT CENTRAL CAPABILITY WE E ESTABLISHED BUSINESS ARE RE INTEREST HERE RE GROWS INDUSTRY VARIOUS ENGAGEMENT CHANGE Before 2013 RELEASE 1 TEAMS IMPROVEMENTS NAB E Ent nterprise Cha hang nge 2
Hitting the mark Co Cons nsistent nt – one w way ay, s sam ame w way ay Align gned t d to pro proven ch change ge theory ry – theory ry meets pr pract ctice ce Sca calabl ble f fro rom pro project cts to e enterpri rprise Alig ligned t to Proje jects@ s@NAB Pro romotes di discu cussion o over r pro proce cess NAB E Ent nterprise Cha hang nge 3
From project based to enterprise ecosystem governance alignm nment nt cons nsiste tenc ncy service offering change@NAB agility methodology excellence alignment uplift capabil ilit ity portfolio business readiness engagement expertise sponsorship continuous improvement contextualised sca calable t tool oolkit projects@NAB alignment project delivery NAB E Ent nterprise Cha hang nge 4
From project based to enterprise ecosystem governance tal alking ng c chang hange c communi unity alignm nment nt cons nsiste tenc ncy service offering change@NAB BaU agility methodology common language alignment uplift capabil ilit ity excellence portfolio business readiness engagement enterprise expertise bus usine ness value ue sponsorship continuous improvement sca calable t tool oolkit contextualised bus usine ness m mana nagement nt projects@NAB alignment project delivery NAB E Ent nterprise Cha hang nge 5
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From theory to practice Cha Chang nge@NAB Define ne t the Cha Chang nge Manage e the e Imp mpleme ment th the Susta tain the he Ch Chang nge Phases Transit itio ion Chang Cha nge Establish Create a Develop Communicate Empower action Generate Consolidate gains, Kotte tter a sense of guiding a shared the vision short term institutionalise the 8 s ste teps urgency coalition vision wins change Preparing for Change Managing Change Reinforcing Change Pro roSc Sci 3 phases es (AD ADKAR AR) 5 sub ub p phases A wareness D esire K nowledge A bility R einforcement Unfreez eeze Chang Cha nge Ref efreez eeze Le Lewin Shock a system out of stasis Make purposeful adjustments Engrain adjustments in 3 p 3 phases system Cha hang nge@NAB TOOL OLKIT What we Level 1 1 deliver Level 2 2 NAB E Ent nterprise Cha hang nge 7
It is is scalab able, scalable, scalable, scalable Characteristics Approach Reach Lev evel el 1 1 Sel elf S Ser ervice e TOOLKIT Typically lly BaU aU cha hang nge Smal Sm all Sc Scale C Chan ange Level 1 Lev evel el 2 2 Proj ojects@NAB Aligned ed Pro roject Cha hang nge Set o Se t of to tools and nd te template tes Le Leve vel 2 Wit ith fiv ive m min inim imum (mandatory) d del eliver erables es ACCESSI SSIBLE: All found on the NAB Enterprise Change intranet NAB E Ent nterprise Cha hang nge 8
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Outside in view Ac According ing to to H HSI ‘Cha Chang nge@NAB is one of the most well developed change management processes HSI has seen globally. There is still improvement needed in implementing the processes across all portfolios, however the process itself is well designed.’ Source: Organisational PPPM Assessment & Benchmark Report, April 2014, page 2 NAB E Ent nterprise Cha hang nge 10
It does take time to make it work Overs rsigh ght Co Cont ntinuo nuous us i improvement nt Governa nanc nce F Forum um Enterpri rprise C Change ge t team membe bers rs – alig ligned pe perf rform rmance ce m metri rics cs New sta tarte ter tr training Ong ngoing ng b bus usine ness enga gage gement a and d edu duca cation NAB E Ent nterprise Cha hang nge 11
Where to from here Stay f ay focussed - on t n the he m mark Maint ntain n oversight ht a and nd governa nanc nce f for cont ntinuo nuous us i improvement nt Continue bu business enga gage gement and e d edu duca cation f for w r wide despre pread d ado dopt ption Stay abre breast of i indu dustry ry be best pr pract ctice ce NAB E Ent nterprise Cha hang nge 12
An evolution GOVERNANCE ENTERPRISE And...i ...it’s a an FORUM SOCIAL ESTABLISHED NETWORK ongoi on oing CONTINUOUS IMPROVEMENT jour urne ney! APR 2014 CHANGE@NAB ROLLOUT HSI EXTERNAL REVIEW CONTINUE SEP 2013 BUSINESS ENGAGEMENT CENTRAL CAPABILITY WE E ESTABLISHED BUSINESS ARE RE INTEREST HERE RE GROWS INDUSTRY VARIOUS ENGAGEMENT CHANGE Before 2013 RELEASE 1 TEAMS IMPROVEMENTS NAB E Ent nterprise Cha hang nge 13
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