N. N.C. C. Of Office of I fice of Info nformation Te rmation - - PowerPoint PPT Presentation

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N. N.C. C. Of Office of I fice of Info nformation Te rmation - - PowerPoint PPT Presentation

N. N.C. C. Of Office of I fice of Info nformation Te rmation Tech chno nology logy Se Services rvices Infrastruc Infrastructure ture Stud Study y an and Assess d Assessmen ment (INSA) t (INSA) an and d State State Portal U


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N. N.C.

  • C. Of

Office of I fice of Info nformation Te rmation Tech chno nology logy Se Services rvices Infrastruc Infrastructure ture Stud Study y an and Assess d Assessmen ment (INSA) t (INSA) an and d State State Portal U Portal Upg pgrad rade

IT Oversight Committee August 25, 2010

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Outline

  • Direction from Governor
  • INSA
  • Program, goals and sequence
  • Proposed phases
  • Agency/ITS contributions
  • Communication plan
  • Portal initiative
  • Project governance
  • Scope and sequence

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Direction from Governor

  • Governor Beverly Perdue notified Executive

Branch agencies of IT initiatives in a memo July 21, 2010

  • Goals
  • Improve service, increase transparency, improve efficiency and

reduce costs

  • Two major initiatives:
  • Assessment of IT infrastructure, services, and costs in ITS and

all Cabinet agencies (INSA)

  • Upgrade state’s web portal

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INSA Program

  • Rapid development in IT, citizens’ demands and

gloomy state budget forecast are driving change

  • IT must deliver more value to taxpayers through

better services at lower cost

  • How?
  • Reduce duplication
  • Improve utilization of resources (people, data centers and etc.)
  • Implement industry best practices
  • Building on lessons learned from other states
  • Win approval and support from the top
  • Assess the need with hard, objective data
  • Apples-to-apples comparisons -- measure Total Cost of

Ownership

  • Carefully craft any contracts
  • Get every one on board

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Executive Branch Agencies within Scope

  • Department of Administration
  • Department of Commerce
  • Department of Correction
  • Department of Crime Control and Public Safety
  • Department of Cultural Resources
  • Department of Environment and Natural Resources
  • Department of Health and Human Services
  • Department of Juvenile Justice and Delinquency Prevention
  • Department of Revenue
  • Department of Transportation
  • Office of Information Technology Services
  • Office of the State Chief Information Officer
  • Office of State Personnel
  • Employment Security Commission
  • State Board of Education
  • Office of State Budget and Management
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INSA project goals

  • Determine best approach to continue

consolidation of IT infrastructure

  • Internal service providers?
  • External service providers?
  • Combination?
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INSA sequence

  • Request for Qualified Vendors (RFQV)
  • Issued July 21, 2010
  • Opened August 9, 2010
  • Three vendors pre-qualified
  • Restricted to assessment. Cannot participate in any subsequent

contracts for service delivery

  • Request for proposals being drafted
  • Conduct detailed financial analysis with a comparison to industry
  • Compare technical service delivery to industry standards
  • Compare operational process effectiveness to industry best practices
  • Assessment data will be evaluated by State CIO’s office,

Budget Office and others, as appropriate

  • Develop a business case for next steps

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Proposed phases

Independent (3rd party) assessment High-level design (organization,

  • perational model)

Agency CIOs Finance (OSBM, OSC Agency CFOs), HR (OSP, Agency HR), Agency CIOs

RFQV/ Assessment RFP

Business Case RFP(s) posted Evaluation Negotiation Contract awards Governor’s Directive 8

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Agency collaboration

  • Formal INSA Program kick-off
  • Formal communication plan
  • Internal (ITS)
  • External (Governor’s Office, agencies)
  • Meetings with agency heads
  • Agency representatives involved in all phases, including

drafting/assessment of RFP.

  • Agencies asked to provide financial, human, and technical

resources as required

  • Regular updates
  • State CIO’s web page: http://www.scio.nc.gov
  • FAQ’s – email address for questions INSA_PROGRAM_QUESTIONS@NC.GOV

Regular updates, including status reports, posted on State CIO web page ITS staff meetings, agency CIO meetings

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Portal initiative

  • Goals
  • Make it easier for citizens and businesses to obtain

information and transact business with state government

  • Mirror store front approach whereby citizens can access

State data, information seamlessly and transparently

  • Operating efficiencies
  • No major upgrade since 2001, when NC was

“best of breed”

  • NC currently ranks 35th for state portals in
  • ne survey
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Portal project governance

  • Agency for Public Telecommunications (APT) is

business owner of the portal

  • ITS providing technical guidance and support
  • Executive Steering Committee
  • Department of Administration, Office of State CIO, Office of State

Budget and Management, Governor’s Office

  • Considers strategic issues, policy and legal questions
  • Portal Advisory Committee
  • Broad representation from state agencies
  • Participate in ITng assessment meetings
  • Discuss issues/impacts on agency operations, make recommendations

to Steering Committee, propose portal enhancements on an ongoing basis

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Portal scope and sequence

  • Assessment
  • ITng conducting three-month assessment of applications that

would benefit from the web portal

  • ITng (Institute for Next Generation IT Systems) is a

university/government/industry research organization in the College

  • f Engineering at NC State
  • Request for Proposals
  • Release RFP in early November to establish a partnership with a

private provider

  • Goal is operational portal by July 1, 2011