my Identity TM 2 my Identity Learning objectives In this - - PowerPoint PPT Presentation

my Identity

TM

Learning objectives

In this overview, you will learn about:

• The four components of my Identity

TM

• How the product can benefit customers in real-world scenarios
• The benefits of the product for brokers

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my Identity components

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3

Legal information service Identity theft coverage Cyber protection Consumer dispute coverage

my Identity components

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Identity theft coverage Cyber protection Consumer dispute coverage Legal information service 24/7 legal assistance including:

• Identity theft
• Landlord and tenant rights
• Real estate / property law
• Wills and estates
• Civil litigation
• Taxation
• Consumer agreements
• Employment law
• Criminal law
• Family law
• Immigration
• Cyber events

This service does not include:

• Insurance-related issues
• Conflict of interest issues

24/7 legal assistance phone line for personal legal matters relating to:

• Identity theft
• Landlord and tenant rights
• Real estate / property law
• Wills and estates
• Civil litigation
• Taxation
• Consumer agreements
• Employment law
• Criminal law
• Family law
• Immigration
• Cyber events

This service does not include:

• Insurance-related issues
• Conflict of interest issues

my Identity components

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Identity theft coverage Cyber protection Consumer dispute coverage Legal information service Customer Scenario A customer receives an email stating that they are entitled to a large inheritance. Before receiving the funds, they must send $4,000 to an overseas bank account to cover legal fees and disbursement costs. The customer is skeptical, but doesn’t want to miss out

• n the inheritance.

What should the customer do? Customer Scenario

A customer receives an email stating that they are entitled to a large inheritance. Before receiving the funds, they must send $4,000 to an overseas bank account to cover legal fees and disbursement costs. The customer is skeptical, but doesn’t want to miss out on the inheritance. What should the customer do? Answer: The customer should call for legal advice first, before taking any action that could lead to an issue or event occurring.

Note: The service applies to Canadian legal issues only.

my Identity components

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Identity theft coverage Cyber protection Consumer dispute coverage Legal information service This service includes:

• Advice about how to help prevent

identity theft

• Assistance to victims of identity theft
• Reimbursement of expenses

associated with restoring a customer’s identity (up to $25,000 per

• ccurrence)

This service includes:

• Advice about how to help prevent

identity theft

• Assistance to victims of identity theft
• Reimbursement of expenses associated

with restoring a customer’s identity (up to $25,000 per occurrence) includes:

• Lost wages (up to $5,000 per
• ccurrence)
• Cost to replace government ID
• Up to 4 credit reports and 12 months
• f credit monitoring
• And more

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Identity theft coverage Cyber protection Consumer dispute coverage Legal information service Customer Scenario A customer just started to receive a monthly credit card statement in the mail for a credit card that they did not apply for. What should the customer do? Customer Scenario

A customer just started to receive a monthly credit card statement in the mail for a credit card that they did not apply for. What should the customer do? Answer: The customer should call the 24/7 legal assistance phone line. An identity theft representative will guide them through the whole process from recovery to future identity theft prevention. The customer will get information on who to contact, how to deal with financial institutions and more.

my Identity components

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Identity theft coverage Cyber protection Consumer dispute coverage Legal information service This service includes:

• Advice about how to help prevent

cyber crime

• Assistance to victims of a cyber attack
• r cyber extortion
• Reimbursement of expenses incurred

as a direct result of a cyber attack or cyber extortion (up to $25,000 per

• ccurrence)

This service includes:

• Advice about how to help prevent cyber crime
• Assistance to victims of a cyber attack or

cyber extortion

• Reimbursement of expenses incurred as a

direct result of a cyber attack or cyber extortion (up to $25,000 per occurrence) including:

• Repair or replacement of personal

computer hardware and software, mobile computing device or home-connected device

• Restoration of data
• Telephone and postal/courier expenses
• Note: We will not reimburse any extortion or

ransom payments made by the customer or anyone else on their behalf.

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Identity theft coverage Cyber protection Consumer dispute coverage Legal information service Customer Scenario – Cyber Attack A customer inadvertently clicks on a link in a suspicious email and their computer powers off every 15 minutes. What coverage does the customer receive with my Identity? Answer: We will reimburse expenses incurred to repair or replace the computer hardware and software, and to restore data.

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Identity theft coverage Cyber protection Consumer dispute coverage Legal information service Customer Scenario – Cyber Extortion

A customer receives a phone call from someone claiming to be an employee of their internet service

• provider. Under the guise of security, they request to

access their computer remotely. After the customer grants access, they are locked out of their computer and the person on the phone demands $750 to unlock it. What coverage does the customer receive with my Identity? Answer: We will reimburse the fees for a computer specialist to respond to the cyber extortion, as well as the costs to repair or replace the computer hardware and software and to restore the data. Note: We will not reimburse any extortion or ransom payments made by the customer or anyone else on their behalf.

my Identity components

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Identity theft coverage Cyber protection Consumer dispute coverage Legal information service

This service includes:

• Legal assistance to a customer involved

in a consumer dispute

• Reimbursement of expenses up to

$25,000 per occurrence including:

• Costs to notarize affidavits or similar

documents

• Expert, court and police report fees
• Legal fees and expenses to pursue or

defend a lawsuit

• Telephone and postal/courier expenses
• Limitations and eligibility for expense

reimbursement apply

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Identity theft coverage Cyber protection Consumer dispute coverage Legal information service Customer Scenario #1 During a high-pressure, door-to-door sales situation, a customer is duped into signing a contract for a service they do not need or want. What recourse does my Identity provide the customer? Answer: We will provide the customer with legal advice and reimburse legal fees and expenses incurred to pursue or defend a lawsuit to get the customer out of the contract.

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Identity theft coverage Cyber protection Consumer dispute coverage Legal information service Customer Scenario #2

A customer gave a contractor $5,000 to fix her deck and the contractor vanished without completing the job. What recourse does my Identity provide the customer? Answer: my Identity covers construction work and/or advice about the design, planning, building or structural change to the residential dwelling or premises with a contract value up to $15,000 if there is a written contract between the customer and the service provider. If the customer requires full legal representation or advice, my Identity would cover up to $25,000 for legal fees and expenses to pursue or defend covered lawsuits.

The fine print

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Occurrence

$250 / hr $5,000 / lawsuit

Legal fees

Legal fees will be reimbursed up to $250/hr Legal fees for small claims court lawsuits will be reimbursed up to $5,000 per

• ccurrence

If there is an act or series of acts involving consumer disputes, cyber attacks/ extortions or identity theft arising at different times from the same

• riginating cause, it is

considered one

• ccurrence

Exclusions

Expense reimbursements do not apply to any situations where:

• The customer participated in

fraudulent, dishonest or criminal acts

• The legal issue is clearly without

grounds

• The customer has already been

compensated for or is seeking compensation elsewhere

• It relates to the customer’s trade,

profession, occupation, employment

• r business venture

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Benefits to customers

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Comprehensive Helps with prevention Peace of mind Affordable Convenient Provides legal information, identity theft coverage, cyber protection and consumer dispute coverage Provides 24/7 legal assistance service to help protect customers from becoming a victim Provides coverage for customer, spouse and relatives or people under 21 in their care in the same household No deductible and costs less than $5 a month! Using the services of my Identity does not affect the customer’s claims-free status No application required and the endorsement can be easily added to the policy at any time

Benefits to brokers

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Key selling features:

• Affordable
• Flexible - coverage can be added at any time
• Ideal complement to a customer’s property

policy

• Easy to add by portfolio
• Growth and retention opportunities
• No underwriting qualifications required

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Enhanced product designed for a competitive marketplace enabling brokers to offer robust affordable solutions to customers.

Additional Marketing Resources

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For Brokers:

• Broker bulletin
• Microsite – intactmyidentity.ca
• Tip sheet
• FAQ
• Customer scenarios
• Web banners for your website

For your Customers:

• Brochure
• Buckslip
• Email template
• intact.ca/my-identity

Questions? Please contact your representative.

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