D E -R ISKING E NTERPRISE M OBILITY
Mobile Computing Solutions vs Tablets What defines a true mobile computing solution for a field worker?
Why your users/clients are asking for Tablets Customers are demanding anytime access to data, and real-time availability of information Users are more comfortable with touch displays because of smartphones, kiosks, etc. BYOD is proliferating the landscape Consumer applications targeted at tablets are common and frankly quite valuable to the consumer, not necessarily the enterprise Blurred lines between tablet, phone, reader Expectations are high ……. Can you deliver?
• Battery life • Consumer devices are focused on form more than battery life • Enterprise users are asking for more • Security • Enterprises require a high level of security • VPN compatibility • Connectivity • Consumers willing to hunt for connectivity • Enterprise users demand it and expect it to be ubiquitous • Financial planning • Consumers receive rebates from carriers and purchase with a one to two year horizon • Enterprises must show ROI and often need a 3 to 4 year life span, not generally considered a companion device. • Migration Strategies • Consumers will dispose of technology and adopt totally new technology if they believe it has value to them • Enterprises must judge technology on a broader scale
• Rugged • If I drop my iPad shame on me • If my corporate issued device breaks shame on IT • Accessories • Consumers will fashion their own solution spending significant dollars and still say the device only cost them $700.00 • Enterprise users must use the accessory kit selected for all • Application • Consumers will and are able to purchase, try and discard many applications until they find one that works. They will teach themselves how to use it. • Enterprise applications must work out of the gate. Users expect and need training and support • Workflow • To a consumer double sided tape or Velcro is a docking solution • Enterprises demand safe, complicated docking solutions “ In the office I use the tablet for drafting, email, PDF, printing, Excel, Word. In the field I us the tablet as a data collector for my total station, it’s my mobile blueprint table (I am able to keep all blueprints, RFI’s, Submittals, Specs with me at all time). I am able to pull up any dimensions or details that are asked of me by any of my subs on sight .” SpawGlass Construction
Our biggest competition is not Apple, it’s still pen and paper
Are your applications mobile friendly • Can I see it? • Can I use it while I’m doing what they pay me to do? • There are no clouds where I am • I have gloves on while I work • How do I enter a lot of text without a keyboard? • It is critical to know what the application requirements are
• Field workers work in different environments • Office • Vehicle • Field • Different applications are used at different times and places • Different device functionality is required at different times • Peripherals need to be added, removed and or integrated for different workflow elements
Why do projects fail?
Why do projects fail? In a landmark 1995 study, the Standish Group Successful Failed established that only about 17% 30% 17% of IT projects could be considered “fully Challenged successful”, another 53% 53% were “challenged” (they didn't meet budget, quality or time goals) and 30% were “impaired or failed”.
Why do projects fail? • Poor or ambiguous sponsorship Successful Failed • Confusing or 17% 30% changing requirements Challenged • Poor design or 53% inappropriate use of new technology • Inadequate skills or resources
People P ROFESSIONAL TECHNICAL LOGISTICAL CONSULTING WAREHOUSE STAFF I.T. HELP DESK TECHNICIANS BUSINESS ANALYSIS LOGISTICS TECHNICIANS APPLICATION SUPPORT FEASIBILITY STUDIES DATABASE ENTRY STAFF VENDOR MANAGEMENT BUSINESS CASE QUALITY ASSURANCE TECHS NETWORK TECHNICIANS SOFTWARE DEVELOPERS
Tools • A SSET D ATABASE • R EPAIR M ANAGEMENT D ATABASE • T ROUBLE T ICKETING S YSTEM • G OLD I MAGE R EPOSITORY • F LEET A NALYTICS D ASHBOARD • D EVICE M ANAGEMENT P LATFORMS • A PPLICATION D EVELOPMENT & T ESTING Web Ticketing & Lifecycle Repair Help Desk Analytics Management Management
Process ASSET PROJECT TRACKING MANAGEMENT LIFECYCLE REPAIR / SPARES QUALITY MANAGEMENT MANAGEMENT APPLICATION VENDOR/CARRIER MANAGEMENT MANAGEMENT WAREHOUSE HELP DESK & LOGISTICS DEPLOY DISPOSAL
Enterprise Mobility Services PLAN DEPLOY OPERATE • Consulting • Staging • Lifecycle • Business Case • Configuration • Repair Management • Feasibility • Asset Tagging Studies • Analytics • Networks
Thank you – Merci shawn.winter@piicomm.ca sball@motioncomputing.com
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