VEDA ANNUAL MEETING & MEMBERSHIP LUNCHEON
Mitchell W. Hassell
Senior Vice President Commercial Banking Division
November 30, 2011
Mitchell W. Hassell Senior Vice President Commercial Banking - - PowerPoint PPT Presentation
VEDA ANNUAL MEETING & MEMBERSHIP LUNCHEON Mitchell W. Hassell Senior Vice President Commercial Banking Division November 30, 2011 Mitch Hassell, Senior Vice President 23-year Banking Career with experience in Retail, Commercial/Corporate
VEDA ANNUAL MEETING & MEMBERSHIP LUNCHEON
Senior Vice President Commercial Banking Division
November 30, 2011
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Number of branches per state as of Sept. 30, 2011 Deposit Market Share data as of June 30, 2011 Source: FactSet, SNL Financial
State # of Branches Deposits State Rank
Virginia 389 $ 20.3 bn North Carolina 363 $ 22.9 bn Florida 269 $ 12.6 bn Georgia 170 $ 11.3 bn Maryland 128 $ 6.6 bn South Carolina 115 $ 6.7 bn Kentucky 89 $ 3.9 bn Alabama 87 $ 4.5 bn West Virginia 77 $ 5.1 bn Tennessee 56 $ 2.8 bn Texas 23 $ 1.1 bn District of Columbia 12 $ 1.3 bn Indiana 2 NM Total # of Branches 1,780 41
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* From Maritz Research 2011 Retail Client Satisfaction and Loyalty Survey, represent percentage of “top box” scores, indicating a 9 or 10 rating on a 10-point scale. Peers include BAC, RF, STI and Wachovia
“Highest in Customer Satisfaction among Mortgage Servicing Companies, Two Years in a Row”**
Winner of 19 Excellence Awards from Greenwich Associates; 17 National Awards and 2 Regional Awards Received more awards than any other financial institution in the nation Second consecutive year BB&T has received more awards than any other financial institution in the nation
**Branch Banking and Trust received the highest numerical score among mortgage servicers in the proprietary J.D. Power and Associates 2010-2011 Primary Mortgage Servicer Study SM. 2011 study based on responses from 4,944 consumers measuring 20 companies and measures the satisfaction of consumers with their current mortgage servicer. Proprietary study results are based on experiences and perceptions of consumers surveyed in April-May 2011. Your experiences may vary. Visit jdpower.com
62.9% 25 35 45 55 65 Peer 4 Peer 3 Peer 2 Peer 1 BB&T
LIKELIHOOD TO RECOMMEND* 61.6%
25 35 45 55 65 Peer 4 Peer 3 Peer 2 Peer 1 BB&T
LIKELIHOOD FOR FUTURE USE*
60.4% 25 35 45 55 65 Peer 4 Peer 3 Peer 2 Peer 1 BB&T
OVERALL BANK SATISFACTION*
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Financial Leverage (Total Liabilities/Tangible Net Worth) Profitability Debt Service Coverage Cash Flow (relative to demands and stability) Financial Trends & Outlook (sales, profits & leverage) Management (abilities, experience & back-up) Financial Flexibility (liquidity & asset values relative to
Guarantor Support (financial strength and flexibility)
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Likelihood that a Borrower will default on a loan during its
Likelihood of a loss from the resolution of a default-
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Allow liens on bank’s collateral Create additional debt (or leases) above $TBD Guaranty debt of another entity Exceed capital expenditures of $TBD Change current legal form of business Purchase the equity or assets of another entity Pay dividends or distributions in excess of $TBD Pay salaries/bonuses or make loans to directors/owners/management
in excess of $TBD
Dispose or transfer ownership of assets other than in the ordinary
course of business
Violate negative covenants in other loan documents
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