MFMP Change Request Board Meeting January 31, 8:30-9:30 a.m.
Agenda • Welcome and Introductions – Kasey • Overview of New MyFloridaMarketPlace Contract – Kasey • Change Request Process and CRB Purpose and Organization – Kasey • Current Change Requests for Consideration – All • Closing and Next Steps – Kasey • Q&A 2
Overview of New MFMP Contract • Savings of more than $3 million • Additional support for training including new Chief Learning Officer • Additional Service Level Expectations for a total of 31, including billing and collections activities • Annual allotment of 2,000 service hours with ability to rollover to following year – Annual allotment occurs on the anniversary date of contract execution, February 1of each year 3
CRB Purpose and Organization • The Change Review Board (CRB) was organized to provide customer perspective into submitted enhancement requests. • Agencies may have multiple representatives; however, each agency on the CRB receives only one vote. • Currently, the MFMP Program Manager serves as the CRB Chairperson. • In the last few years, the CRB has not met on a regular basis due to the lack of contingency (service) hours for enhancements and the MFMP 3.0 upgrade. • Our goal is to begin scheduling regular meetings, on a quarterly basis. 4
Change Request Process Submission Review, Development, and Feasibility Prioritization, T esting, and Review and Design Implementation • Customer uses the approved change • The CRB and DMS prioritize change • MFMP team completes request form to submit enhancement requests impacting the Buyer, Analysis development activities for change request to or Sourcing applications request BuyerHelp@MyFloridaMarketPlace.com • The MFMP project team prioritizes for • System Enhancement plan is • The MFMP team reviews the change implementation any change requests completed by MFMP , reviewed and requests for functional and technical impacting the vendor customer base signed off by DMS and Design feasibility: Approval T eam representative user • CRB members receive a list of current • MFMP determines if the change request change requests for prioritization • User Acceptance T esting is is 1) not possible due to system completed by Design Approval T eam • CRB holds prioritization meeting to limitations, 2) can be handled with a determine which change requests to • MFMP implements System process change, or 3) requires an prioritize for an estimate Enhancement with scheduled application system change release • CRB holds a subsequent meeting to • If the request requires an application review estimates and to prioritize • Design Approval T eam receives system change, MFMP adds the request change requests to be completed survey to assess functionality and to the list of open change requests (within available bucket of hours) timing of implementation 5
Current Change Requests Based on customer feedback and to support increased utilization, we will be moving forward with the below changes: CR # Change Request Description ROM Estimate in Hours 154 Create requisition from Sourcing quick project 640 48 Service Start/End Date loaded into Buyer from 168 ASN invoices This leaves a balance of 1,192 hours of available service hours until February 2014. 6
Change Request Prioritization • Review the Change Request (CR) List distributed before the meeting • Identify top five CRs, with each representative agency receiving one vote • MFMP team will proceed with impact analysis and review the Rough Order of Magnitude (ROMs) that will include the estimate of service hours 7
Next Steps • Reconvene to review ROMs and rank identified CR(s) for implementation • We will hold our next meeting in May 2013. Please look for the meeting invite in the next few weeks. 8
Q & A Time Any questions for us? Remember our Customer Service Desk is available Monday through Friday, 8 a.m. to 5:30 p.m. to assist you and your customers. (866) 352-3776 BuyerHelp@MyFloridaMarketPlace.com 9
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