MFMP Change Request Board Meeting January 31, 8:30-9:30 a.m. - - PowerPoint PPT Presentation

MFMP Change Request Board Meeting

January 31, 8:30-9:30 a.m.

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• Welcome and Introductions – Kasey
• Overview of New MyFloridaMarketPlace Contract –

Kasey

• Change Request Process and CRB Purpose and

Organization – Kasey

• Current Change Requests for Consideration – All
• Closing and Next Steps – Kasey
• Q&A

Agenda

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• Savings of more than $3 million
• Additional support for training including new Chief Learning

Officer

• Additional Service Level Expectations for a total of 31,

including billing and collections activities

• Annual allotment of 2,000 service hours with ability to

rollover to following year

– Annual allotment occurs on the anniversary date of contract execution, February 1of each year

Overview of New MFMP Contract

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• The Change Review Board (CRB) was organized to provide

customer perspective into submitted enhancement requests.

• Agencies may have multiple representatives; however, each

agency on the CRB receives only one vote.

• Currently, the MFMP Program Manager serves as the CRB

Chairperson.

• In the last few years, the CRB has not met on a regular basis

due to the lack of contingency (service) hours for enhancements and the MFMP 3.0 upgrade.

• Our goal is to begin scheduling regular meetings, on a

quarterly basis.

CRB Purpose and Organization

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Change Request Process

• Customer uses the approved change

request form to submit enhancement request to BuyerHelp@MyFloridaMarketPlace.com

• The MFMP team reviews the change

requests for functional and technical feasibility:

• MFMP determines if the change request

is 1) not possible due to system limitations, 2) can be handled with a process change, or 3) requires an application system change

• If the request requires an application

system change, MFMP adds the request to the list of open change requests

Development, T esting, and Implementation Review, Prioritization, and Design Submission and Feasibility Review

• The CRB and DMS prioritize change

requests impacting the Buyer, Analysis

• r Sourcing applications
• The MFMP project team prioritizes for

implementation any change requests impacting the vendor customer base

• CRB members receive a list of current

change requests for prioritization

• CRB holds prioritization meeting to

determine which change requests to prioritize for an estimate

• CRB holds a subsequent meeting to

review estimates and to prioritize change requests to be completed (within available bucket of hours)

• MFMP team completes

development activities for change request

• System Enhancement plan is

completed by MFMP , reviewed and signed off by DMS and Design Approval T eam representative user

• User Acceptance T

esting is completed by Design Approval T eam

• MFMP implements System

Enhancement with scheduled release

• Design Approval T

eam receives survey to assess functionality and timing of implementation

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Current Change Requests

Based on customer feedback and to support increased utilization, we will be moving forward with the below changes: This leaves a balance of 1,192 hours of available service hours until February 2014.

CR # Change Request Description ROM Estimate in Hours 154 Create requisition from Sourcing quick project 640 48 Service Start/End Date loaded into Buyer from ASN invoices 168

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• Review the Change Request (CR) List distributed before the

meeting

• Identify top five CRs, with each representative agency

receiving one vote

• MFMP team will proceed with impact analysis and review the

Rough Order of Magnitude (ROMs) that will include the estimate of service hours

Change Request Prioritization

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• Reconvene to review ROMs and rank identified

CR(s) for implementation

• We will hold our next meeting in May 2013. Please

look for the meeting invite in the next few weeks.

Next Steps

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Any questions for us? Remember our Customer Service Desk is available Monday through Friday, 8 a.m. to 5:30 p.m. to assist you and your customers. (866) 352-3776 BuyerHelp@MyFloridaMarketPlace.com

Q & A Time