Membership # 11BCAM831609 TURKEY: ZIKA SOUTH SUDAN CRISIS - PowerPoint PPT Presentation

Membership # 11BCAM831609

TURKEY: ZIKA SOUTH SUDAN CRISIS ATTEMPTED COUP SICKNESS EUROPE ATTACKS ATTACKS IN TURKEY SYRIAN REFUGEES CRISIS HOTEL ATTACK, BURKINA FASO MENTAL HEALTH OPPORTUNISTIC CRIME 2

Global Trend • Average frequency that a Special Advisory was published: Every 1.5 days • Percent of Special Advisories for MEDIUM and lower risk countries: 66% • Percent of Special Advisory incidents that took place outside of US/Canadian business hours (9am-5pm), on weekends/holidays: 70-75%

Common Challenges • • Standard of Medical Care Accidents • • Access to Medical Care Medical Incidents • • Travel Security Risk Medical Conditions • • Rule of Law Opportunistic Crime • • Culture Challenges Travel Disruption • • Language Barriers Natural Disasters • • Road Safety Political Unrest • • Terrorism Cross-Border conflict • • ETC. Active Shooter • ETC. 4 4

Travel Risk Mitigation

Common Challenges 6 6

DID YOU Over KNOW? 12,000 Calls 80% For Help 15% Information & Advice Outpatient from Intl.SOS Medical 4% & Security Team Inpatient Less than 1% Evacuation and repatriation 7

PREPARING FOR YOUR TRIP

Membership Card & Assistance APP

International SOS Member’s Only Portal 10

CALL INTERNATIONAL SOS Talk to a Intl.SOS Doctor / Nurse or Security Expert 24/7 about: • Questions on upcoming trip • Vetted Intel on something you saw on the news • Medication while traveling • Health concerns 11 11

Travel Management Companies Global Distribution Systems My Trips & Forward Your Itinerary Check-In 12

Pre-Travel Preparedness Automatic Pre-Trip Advisory

WHILE TRAVELING

While Traveling Automatic Alerts

While Traveling International SOS Assistance App

University Oversight TravelTracker  Locate  Identify Exposure  Respond & Communicate

University Oversight Automatic Pro-Active Emails

Manager Oversight Communications Module

Manager Oversight International SOS App Check-In

CALL INTERNATIONAL SOS Talk to a Intl.SOS Doctor / Nurse or Security Expert 24/7 about: • Medical or Security Questions • Health concerns • Safety concerns • Emergency translation needs 21 21

DURING AN EMERGENCY 22

International SOS – GLOBAL PRESENCE Experience 11,000 5,200 Over 200 Employees Medical Security Experts Professionals 82% 1,000 Fortune Global 100 Vessels Supported Global Expertise Over 99 4.8 Million 5,000 Offshore Medical Supply Languages Calls For Help Medical Cases Chain Globally Over 90 26 Assistance 62 Clinics Aviation Countries Centers 900 Remote Sites Support 300 Offshore Installations Partnership

Operational Case Example Step 1: Traveler calls Intl.SOS for help 24

Operational Case Example 80% of Calls Resolved At Step 3: Intl.SOS Medical &/or Step 2: Identify the Caller & Need Security Assist This Point

Operational Case Example Step 4 (A): Intl.SOS sends Verification of Benefits (VOB) request to CHUBB Step 6: Notification of Case (NOC) Email Updates Step 5: Coordinate support for faculty, staff or student Step 4 (B): Intl.SOS contacts Authorized Person

Operational Case Example Step 6: Intl.SOS Collects Step 7: Intl.SOS files claim with CHUBB Invoices/Receipts and Medical Records

Thank you for your time 28