Member Solutions ACADA Webinar Series Mixed Reality Remote Support - - PowerPoint PPT Presentation
Recovery and Resilience Member Solutions ACADA Webinar Series Mixed Reality Remote Support for Business Continuity V Introduction Impact of COVID 19 Mixed Reality What is it Agenda and why it is important? Case
ACADA Webinar Series
and why it is important?
The blending of the real world and the digital world Share, place and manipulate digital artefacts in the real world workspace Enhance employee experience, knowledge transfer and productivity
Return on Investment
Reduce Equipment Downtime
Increase operational availability by enabling frontline operators and technicians to troubleshoot like specialised experts
Improve Knowledge Transfer
Train frontline operators on how to perform a task while they are doing it, or as part of formal On-Job Training
Better Leverage Experts
Allow subject matter experts to guide frontline operators, without traveling on site
Reduce Errors
Reduce the cognitive burden, get it right 1st time, and quality assured by offsite experts.
Traditional Use Aim - improve response times and reduce equipment downtime, reduce travel expenses ROI - Saving between 3 and 17 hours per call Saving an average of $7000 Dollars per call COVID 19 Aim – Maintain output, support customers, protect people Brought maintenance and repair tasks in house Redeployed mixed reality capability in-house
Traditional Use Aim - improve response times and reduce equipment downtime, increase expert availability ROI - 60% increase in problems resolved without requirement to travel COVID 19 Aim – Maintain output, support customers, protect people Providing Mixed Reality package to high value customers and guiding customer technicians Conducting periodic inspections/audits remotely
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