Maximising the use of technologies to support transformation of - - PowerPoint PPT Presentation

Maximising the use of technologies to support transformation of social care in Hampshire:

Impact of Connect to Support Hampshire – providing online information, advice and directories of services to help people find their own care and support solutions

Graham Allen Director of Adults’ Health & Care, Hampshire County Council

Graham.Allen@hants.gov.uk

Hampshire’s context

Population currently just over 1.35m and forecast to reach 1.45m by 2023, with equivalent growth in care demand

Adult Social Care budget of £302m (net) in 2017/18 Successive waves of Transformational savings totalling £131m over last 7 years, with a further £56m in the next 3 years

Our population;

• Over the next 5 years the number of

young people with a learning disability transitioning into adulthood is set to increase by 2,600

• Over the next 5 years adults aged 18 – 64

with life limiting physical disability predicted to increase by 2,100 people

• Over the next 7 years the number of

residents aged over 75 will increase by 31% and the number over 85 by 29%

What we do & who with;

• Annually we support 20,000+ people –

approximately 15,000 at any one time

• We undertake approx. 33,000 assessments

per year

• Provide 6m hours of homecare and

support 8,000 people with TECS

• 14,000 people supported to leave hospital

settings each year

• 64% of support provided to older people,

14% of support to people with learning disability & autism, 11% of support is to people with physical disability and 11% of support to people with mental health needs.

Our transformational programme

Connect to Support Hampshire - not just a directory of services

• Legislative Information and Advice responsibilities
• Diversion and prevention of demand - reducing contact to AH&C from the

public and professionals

• Promotion of self service and Digital by default principles – easy to navigate,

helpful tools, reliable information

• Early intervention and prevention offer
• Building relationships with key stakeholders – Connect to Support

Hampshire ‘our tool’ = synergy in cross organisation strategy and process

• More empowering customer experience – a ‘one stop shop’ with no need

for AH&C intervention

• Cultural & behavioural = promoting a broad message of ‘what can you do to

improve your wellbeing?’

Embedding the strengths based approach

Working with public, voluntary and private stakeholders to identify;

• How can the tool be used to support mutual goals?
• How can it be embedded in their processes?
• How can it be part of their business as usual?
• Sharing data and maintenance agreements
• Utilising promotional tools in organisation
• Identifying Connectors in their organisation and offering them training to they can

help someone who needs a bit of support through positive intervention

• Identifying gaps in community provision for growth support and social enterprise

Depth of training to support connectors

MECC, Trigger Tool and Connect to Support MECC, Trigger Tool and Connect to Support Mini MECC, Trigger Tool and Connect to Support MECC

Success – a catalyst for change

• 5,000 unique visits to the site each month
• 8 pages viewed by each visitor on average
• 16% of all visitors from Google search
• 16 GP practices piloting Connect to Support Hampshire – active participation of Care Navigators

/ Village Agents

• 5 integrated care teams using Connect to Support Hampshire
• 1 acute hospital piloting large Connect to Support Hampshire touchscreen in main entrance
• Staff at CART successfully using Connect to Support Hampshire to signpost people direct to
• ther organisations, following triage, 350 times a month
• 1000 community directory listings, providing access to hundreds of additional groups
• 12 data sharing arrangements with umbrella organisations in the voluntary sector
• 2 District and Borough Councils piloting Connect to Support Hampshire
• 1 rolling out use of Connect to Support Hampshire through Hampshire Constabulary
• 30+ Connector training sessions delivered
• A resource for over 900 professionals trained in the use of Connect to Support Hampshire a tool

in assessing and meeting people’s needs

Future development – need to evolve with expectation and demand

• Providing additional alternatives to commissioned care;

e-marketplace for equipment and care, Personal Assistant finder

• Professional zone; tools to support Strengths Based

Approach in all professions and reduce professional referral numbers

• Choice architecture; nudge behaviour
• One online front door for health and social care (and
• ther public services?)
• Tools to support people to create their own care package
• Public marketing campaign