MANAGING OBJECTIONS TO PROTECTION 23 January 2019 LEARNING - - PowerPoint PPT Presentation

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MANAGING OBJECTIONS TO PROTECTION 23 January 2019 LEARNING - - PowerPoint PPT Presentation

MANAGING OBJECTIONS TO PROTECTION 23 January 2019 LEARNING OBJECTIVES At the end of this session you will. Understand how to use Royal London Marketing Studio to help you manage common client objections Have an understanding of the


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MANAGING OBJECTIONS

TO PROTECTION

23 January 2019

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LEARNING OBJECTIVES

At the end of this session you will….

  • Understand how to use Royal London Marketing

Studio to help you manage common client

  • bjections
  • Have an understanding of the enhancements we

have made to our Critical Illness Proposition

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SLIDE 3

IDENTIFYING OBJECTIONS?

Sta Stall lls Statements to halt proceedings? Lack of understanding? Issue with your Sales Process? So Solution lutions Reasons ‘I don’t need it’ ‘I would take protection but I already have a solution…’

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IDENTIFYING OBJECTIONS?

  • ‘I can’t afford it’
  • ‘I don’t think I need it’
  • ‘I would apply for State Benefits’
  • ‘Let me think about it’?
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SLIDE 5

IDENTIFYING OBJECTIONS?

  • ‘I can’t afford it’
  • ‘I don’t think I need it’
  • ‘I would apply for State Benefits’
  • ‘Let me think about it’?
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SLIDE 6

ROYAL LONDON ADVISER TOOLS CALCULATORS – I CAN’T AFFORD IT

Af Affor

  • rda

dability bility Calcula Calculator tor Lif Lifestyle estyle Calcula Calculator tor

Source: adviser.royallondon.com/protection/

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SLIDE 7

7

3 2 1 5

£278.42

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SLIDE 8

8

3 1 1 3

£222.08

2 5

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IDENTIFYING OBJECTIONS?

  • ‘I can’t afford it’
  • ‘I don’t think I need it’
  • ‘I would apply for State Benefits’
  • ‘Let me think about it’?
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SLIDE 10

MARKETING STUDIO RISK REPORTS – I DON’T THINK I NEED IT?

Risk Risk Repor eport CI CI Repor eport IP IP Repor eport

Source: studio.royallondon.com

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SLIDE 11

MARKETING STUDIO RISK REPORTS – I DON’T THINK I NEED IT?

Risks faced by a male and female of working age:

  • both aged 30
  • Non-smokers
  • Planned retirement

age of 65

Source: studio.royallondon.com (Risk example produced Oct 2018)

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SLIDE 12

IDENTIFYING OBJECTIONS?

  • ‘I can’t afford it’
  • ‘I don’t think I need it’
  • ‘I would apply for State Benefits’
  • ‘Let me think about it’?
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SUPPORT FOR THE BEREAVED PRIOR TO 6TH APRIL 2017

How would this affect you if you have children?

In the example, we’ve assumed the youngest child is 11 months old at the time of their parent’s death. Source: Benefits & credits, gov.uk Aug 2018

Benefit Amount Paid Bereavement Payment

(one off payment)

£2,000 Widowed Parents Allowance

(payable up to the youngest child reaching 20 years

  • ld if in full-time education)

(£117.10 x 52) x 19 years, plus (£117.10 x 4 weeks)

= £116,163.20 Total Up to £118,163.20 Note - Each of these benefits had different eligibility requirements including the age of the person claiming and the National Insurance record of the person who died.

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SUPPORT FOR THE BEREAVED FROM 6TH APRIL 2017

How would this affect you if you have children?

Benefit Amount Paid One off Payment £3,500 Monthly Payment up to 18 months £350 x 18 months = £6,300 Total £9,800

Source: Benefits & credits, gov.uk Aug 2018

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SLIDE 15
  • If already claiming under the existing

scheme – no change For par

  • r parents:

ents:

  • Maximum payment under old

system*: £123,315.60

(£2,000 + £117.10 a week for up to 19 years, 11 months)

  • Maximum payment under new

system: £9,800

(£3,500 + £350 a month for 18 months)

Source: Benefits & credits, gov.uk Aug 2018 *Assuming the child is only one month when the parent dies

WINNER OR LOSER? FROM 6TH APRIL 2017

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HELP FROM US USE OUR SALES AID

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IDENTIFYING OBJECTIONS

  • ‘I can’t afford it’
  • ‘I don’t think I need it’
  • ‘I would apply for State Benefits’
  • ‘Let me think about it’?
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SLIDE 18

LET ME THINK ABOUT IT? FREE COVER

How do my clients get free cover?

  • You complete an application form for Personal

Menu, Business Menu, Relevant Life Plan (clients under age 60)

  • You’ve completed a direct debit

What am I covered for?

  • Life Cover (up to £1m)
  • Critical Illness cover (up to £500k)
  • Income Protection (up to £25k p.a.)
  • Total Permanent Disability (work tasks)
  • Free Fracture Cover
  • Hospitalisation Cover
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ENHANCED

CRITICAL ILLNESS COVER

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No one likes to think of a child becoming critically ill, but it does happen

CHILDREN’S CRITICAL ILLNESS COVER THE NEED FOR COVER

Sources: 1. Impact Report: Building on a Decade of Care, wellchild.org.uk, 2017.

  • 2. Royal London UK protection business claims paid (1 January to 31 December 2017).

100 100,000 ,000 children and young people are estimated to be living with serious health needs in the UK1 Children’s critical illness was the fourth main reason for a claim on our Critical Illness Cover in 20172 And the average age of a child at claim was just eight years2

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MADE TO MEASURE

HOW WE CAN HELP

We now have three Children’s Critical Illness Cover

  • ptions to meet your clients’ needs and budgets.

Enhanced Children’s Critical Illness Cover Our most comprehensive cover, tailored for families to provide cover from pregnancy to young adulthood. Standard Children’s Critical Illness Cover Covers children for our 45 main critical illness conditions. No Children’s Critical Illness Cover If clients don’t have children we don’t think they should pay for extra cover they're not going to claim on.

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MADE TO MEASURE ENHANCED CHILDREN’S CRITICAL ILLNESS COVER

12 child-specific conditions Extra additional condition: pregnancy complications 45 main critical illness conditions 14 additional conditions Pay out on the death

  • f a child

Cover for terminal illness

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MADE TO MEASURE ENHANCED CHILDREN’S CRITICAL ILLNESS COVER

12 child-specific conditions Extra additional condition: pregnancy complications 45 main critical illness conditions 14 additional conditions Pay out on the death

  • f a child

Cover for terminal illness

50% of adult cover up to £50,000

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ENHANCED CHILDREN’S CRITICAL ILLNESS COVER 12 CHILD-SPECIFIC CONDITIONS

✓ Cerebral palsy ✓ Child diabetes mellitus type 1 - requiring permanent insulin injections ✓ Child intensive care benefit - requiring mechanical ventilation for seven days ✓ Craniosynotosis - requiring surgery ✓ Cystic fibrosis ✓ Down’s syndrome ✓ Edwards syndrome ✓ Hydrocephalus - treated with the insertion of a shunt ✓ Muscular dystrophy ✓ Osteogenesis imperfecta ✓ Patau syndrome ✓ Spina bifida We’re committed to offering your clients cover where it matters. That's why we've focused on conditions that are most common among babies and young children

12 child-specific conditions

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MADE TO MEASURE ENHANCED CHILDREN’S CRITICAL ILLNESS COVER

12 child-specific conditions Extra additional condition: pregnancy complications 45 main critical illness conditions 14 additional conditions Pay out on the death

  • f a child

Cover for terminal illness

50% of adult cover up to £50,000

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MADE TO MEASURE ENHANCED CHILDREN’S CRITICAL ILLNESS COVER

12 child-specific conditions Extra additional condition: pregnancy complications 45 main critical illness conditions 14 additional conditions Pay out on the death

  • f a child

Cover for terminal illness

50% of adult cover up to £50,000

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MADE TO MEASURE ENHANCED CHILDREN’S CRITICAL ILLNESS COVER

12 child-specific conditions Extra additional condition: pregnancy complications 45 main critical illness conditions 14 additional conditions Pay out on the death

  • f a child

Cover for terminal illness

25% of adult cover up to £25,000

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SLIDE 28

MADE TO MEASURE ENHANCED CHILDREN’S CRITICAL ILLNESS COVER

12 child-specific conditions Extra additional condition: pregnancy complications 45 main critical illness conditions 14 additional conditions Pay out on the death

  • f a child

Cover for terminal illness

£5,000 for each affected pregnancy

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ENHANCED CHILDREN’S CRITICAL ILLNESS COVER

NINE PREGNANCY COMPLICATIONS

Diss Dissemina minated In Intravasc vascular lar Co Coagula lation ion (DI (DIC) C) Foetal l death i in ut utero aft fter at lea least st 20 w weeks s gest station ion St Stil ill l bir irth aft fter a at lea least st 24 24 weeks s gest station ion New born int intensi sive care Neo-natal l death – at lea least st 20 weeks s gest station ion Ec Eclamp lampsi sia (e (exclud luding ing pre-eclamp lampsi sia) Ect Ectopic pr ic pregnancy y wit ith sur surgery y to remo move a a fall llopian ian tube Plac acen ental al abr brup uption

  • n

(e (exclud luding ing plac lacenta praevi via) Hyda datidif difor

  • rm

m mol mole

Our new additional condition gives parents-to-be reassurance that they’ll have some financial support if they experience difficulties during pregnancy

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MADE TO MEASURE ENHANCED CHILDREN’S CRITICAL ILLNESS COVER

12 child-specific conditions Extra additional condition: pregnancy complications 45 main critical illness conditions 14 additional conditions Pay out on the death

  • f a child

Cover for terminal illness

£5,000 on the death

  • f a child
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SLIDE 31

MADE TO MEASURE FUL FULLY Y FLE FLEXIBLE XIBLE PR PROTE TECTIO CTION

When it comes to children’s cover, there's no one-size-fits-all. Families all have different needs – which change over the years.

  • Clients can change their Children’s Critical Illness Cover option at any

time during the term of their plan

  • They can upgrade their cover with no underwriting
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CHILDREN’S CRITICAL ILLNESS COVER SUMMARY

Three options to suit needs and budgets Fully flexible protection

Plus practical and emotional support from Helping Hand

12 child-specific conditions 45 main critical illness conditions 14 additional conditions Pay out on the death

  • f a child

Cover for terminal illness Extra additional condition: pregnancy complications

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HELP FROM US USE OUR SALES AID

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THANK

YOU

adviser.royallondon.com/protection

The Royal London Mutual Insurance Society Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. The firm is on the Financial Services Register, registration number 117672. It provides life assurance and pensions. Registered in England and Wales number 99064. Registered office: 55 Gracechurch Street, London, EC3V 0RL. Royal London Marketing Limited is authorised and regulated by the Financial Conduct Authority and introduces Royal London’s customers to other insurance companies. The firm is on the Financial Services Register, registration number 302391. Registered in England and Wales number 4414137. Registered office: 55 Gracechurch Street, London, EC3V 0RL. PR P8 PN 0129 January 2019