SLIDE 1
Luton Excellence
Our bid for Team of the Year
The challenge
LBC budget 2010-11 £167million*
(*excluding schools)
£72m to be saved by 2014-15 Even more to follow How to deliver this, yet avoid failing services?
Luton Excellence Our bid for Team of the Year The challenge LBC - - PowerPoint PPT Presentation
Luton Excellence Our bid for Team of the Year The challenge LBC - - PowerPoint PPT Presentation
Luton Excellence Our bid for Team of the Year The challenge LBC budget 2010-11 167million* (*excluding schools) 72m to be saved by 2014-15 Even more to follow How to deliver this, yet avoid failing services? The response Genuinely
SLIDE 2
SLIDE 3
The response
Genuinely cross-cutting; not accountancy led Efficiency, productivity & reduced
- verheads
Rapid organisational transformation & culture change Service sustainability & commercialisation
SLIDE 4
At stake...
Luton: inner city characteristics Unemployment higher than national average; 27% homes on housing/CT benefit; one in four children living below poverty line Significant health inequalities High number of families with young children; fast rising elderly population
SLIDE 5
Luton Excellence
Set up in 2009: one of first in UK Dedicated, self-sufficient team; diverse range of skills Constantly evolving to meet rapidly changing business needs
SLIDE 6
Our USP ...
Flexible, not fixed; high performance and positive
- utcomes in difficult environment
Only as good as our last project! Challenge convention Engage positively Enable better alternatives Needs of local people always first
SLIDE 7
Our approach...
Challenge & identify problems; evidence-led solutions; customers & citizens first Transformation governance: driving & enabling change Engagement & involvement: working with service teams, partners and community
SLIDE 8
Results
Enabled balanced budget Avoided £8 million growth Kept frontline services open Co-ordinated over 300 projects LEx itself delivered £4.22m savings in 13-14; ROI over 10:1
SLIDE 9
How?
Fostering & adoption Telephony Waste management Growth area challenge Customer channel shift Adults’ & children’s social care
SLIDE 10
Looking ahead...
Customer services Business intelligence Zero based budgeting Collaboration with police, fire & rescue Future transformation approach, including commercialisation
SLIDE 11
Longer term impact
Business mapping and transformation governance Performance improvement, efficiencies & savings Culture change & supporting delivery of council services Sustainability & redesigned structures
SLIDE 12
In conclusion...
Volume, speed & quality Meet targets and add value Engage! Empower!! Energise!!! Accessible Accountable Crucial to council objectives
SLIDE 13
Luton Excellence Awards
SLIDE 14