LOW AND MEDIUM VOLTAGE SERVICE ABB Power Care Customer Support - - PowerPoint PPT Presentation

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LOW AND MEDIUM VOLTAGE SERVICE ABB Power Care Customer Support - - PowerPoint PPT Presentation

Apr 09, 2023 36 likes •299 views

LOW AND MEDIUM VOLTAGE SERVICE ABB Power Care Customer Support Agreements ABB Power Care Structured offering for support agreements with ABB Power Care Entry Level Level 1 Level 2 Level 3 Skills Product Training Product

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SLIDE 1

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LOW AND MEDIUM VOLTAGE SERVICE

ABB Power Care

Customer Support Agreements

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SLIDE 2

— ABB Power Care

October 7, 2019 Slide 2

Structured offering for support agreements with ABB

Power Care Entry Level Level 1 Level 2 Level 3 Skills Development Services Product Training List Product Training Application Training Coaching Services Emergency Maintenance Services Single Point of Contact Technical Support with agreed response time Call-out Support with agreed response time Spare Parts Assessment and Management Diagnosis & Condition Assessment Documentation of Installed Base and Preliminary Survey Asset Condition and Risk Assessment Asset Monitoring Remote Asset Monitoring Self-Maintenance Services Installed Base Life Cycle Status Report Manuals and Instructions On-line On-Line Support for Self-maintenance File Storage Delivered Maintenance Services Periodic Technical Assessment Product Services Advanced Product Services Full Switchgear Services

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SLIDE 3

— Power Care portal

October 7, 2019 Slide 3

On-line gateway for your support on ABB electrification equipment

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SLIDE 4

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Power distribution utility in heavily populated areas Industry with local power generation Power distribution

  • r generation

in remote places Industrial power consumers

ABB Power Care

October 7, 2019 Slide 4

Support contract suggestions for different customers

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SLIDE 5

— Power Care

October 7, 2019 Slide 5

For Industry with local power generation

Customer operates process with big consequential damages

  • r costs if stopped

Click to edit Master text styles – Second level

  • Third level
  • Fourth level
  • Fifth level

Customer sees lack of skills to professionally troubleshoot and maintain ABB equipment, irregular involvement in these activities and little confidence in actions taken Customer misses single place with up to date documentation for his electrical equipment. Different persons in his team are keeping their own documentation sets and IED configurations backups resulting in revision conflicts and time lost in investigation Customer utilizes a service provider for corrective and preventive maintenance and has job quality issues or spare parts origin issues

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SLIDE 6

— Power Care

October 7, 2019 Slide 6

For Industry power consumers

Customer operates process with big consequential damages

  • r costs if stopped

Click to edit Master text styles – Second level

  • Third level
  • Fourth level
  • Fifth level

Customer sees lack of skills to professionally troubleshoot and maintain ABB equipment, irregular involvement in these activities and little confidence in actions taken Customer misses single place with up to date documentation for his electrical equipment. Different persons in his team are keeping their own documentation sets and IED configurations backups resulting in revision conflicts and time lost in investigation Customer utilizes a service provider for corrective and preventive maintenance and has job quality issues or spare parts origin issues

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SLIDE 7

— Power Care

October 7, 2019 Slide 7

For Power distribution utility in heavily populated areas

Customer operates distribution system with huge penalties for the off time

Click to edit Master text styles – Second level

  • Third level
  • Fourth level
  • Fifth level

Customer sees lack of skills to professionally troubleshoot and maintain ABB equipment, irregular involvement in these activities and little confidence in actions taken Customer misses single place with up to date documentation for his electrical equipment. Different persons in his team are keeping their own documentation sets and IED configurations backups resulting in revision conflicts and time lost in investigation Customer utilizes a service provider for corrective and preventive maintenance and has job quality issues or spare parts origin issues

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SLIDE 8

— Power Care

October 7, 2019 Slide 8

For Power distribution or generation in remote places

Customer operates remote facility with minimum operating personnel and no maintenance personnel present full time. So far only corrective maintenance was done after failure detection, but customer would prefer condition monitoring and condition based preventive maintenance

Click to edit Master text styles – Second level

  • Third level
  • Fourth level
  • Fifth level

Customer sees lack of skills to professionally troubleshoot and maintain ABB equipment, irregular involvement in these activities and little confidence in actions taken Customer utilizes a service provider for corrective and preventive maintenance and has job quality issues or spare parts origin issues

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SLIDE 9

— Power Care

October 7, 2019 Slide 9

Damages and Off time

Power Care Entry Level Level 1 Level 2 Level 3 Skills Development Services Product Training List Product Training Application Training Coaching Services Emergency Maintenance Services Single Point of Contact Technical Support with agreed response time Call-out Support with agreed response time Spare Parts Assessment and Management Diagnosis & Condition Assessment Documentation of Installed Base and Preliminary Survey Asset Condition and Risk Assessment Asset Monitoring Remote Asset Monitoring Self-Maintenance Services Installed Base Life Cycle Status Report Manuals and Instructions On-line On-Line Support for Self-maintenance File Storage Delivered Maintenance Services Periodic Technical Assessment Product Services Advanced Product Services Full Switchgear Services

Customer operates process with big consequential damages or distribution system with huge penalties for the off time

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SLIDE 10

— Power Care

October 7, 2019 Slide 10

Damages and Off time

Power Care Entry Level Level 1 Level 2 Level 3 Skills Development Services Product Training List Product Training Application Training Coaching Services Emergency Maintenance Services Single Point of Contact Technical Support with agreed response time Call-out Support with agreed response time Spare Parts Assessment and Management Diagnosis & Condition Assessment Documentation of Installed Base and Preliminary Survey Asset Condition and Risk Assessment Asset Monitoring Remote Asset Monitoring Self-Maintenance Services Installed Base Life Cycle Status Report Manuals and Instructions On-line On-Line Support for Self-maintenance File Storage Delivered Maintenance Services Periodic Technical Assessment Product Services Advanced Product Services Full Switchgear Services

Customer operates process with big consequential damages or distribution system with huge penalties for the off time Emergency maintenance services area provide you with rapid support in emergency situations. It serves as insurance against big consequential loses or penalties, limiting them to acceptable levels

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SLIDE 11

— Power Care

October 7, 2019 Slide 11

Damages and Off time

Power Care Entry Level Level 1 Level 2 Level 3 Skills Development Services Product Training List Product Training Application Training Coaching Services Emergency Maintenance Services Single Point of Contact Technical Support with agreed response time Call-out Support with agreed response time Spare Parts Assessment and Management Diagnosis & Condition Assessment Documentation of Installed Base and Preliminary Survey Asset Condition and Risk Assessment Asset Monitoring Remote Asset Monitoring Self-Maintenance Services Installed Base Life Cycle Status Report Manuals and Instructions On-line On-Line Support for Self-maintenance File Storage Delivered Maintenance Services Periodic Technical Assessment Product Services Advanced Product Services Full Switchgear Services

Customer operates process with big consequential damages or distribution system with huge penalties for the off time Asset Monitoring or Remote Asset Monitoring services in combination with Periodic Technical Assessment services improve the preventive maintenance planning and reduce the condition testing during shutdown periods

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SLIDE 12

— Power Care

October 7, 2019 Slide 12

Damages and Off time

Power Care Entry Level Level 1 Level 2 Level 3 Skills Development Services Product Training List Product Training Application Training Coaching Services Emergency Maintenance Services Single Point of Contact Technical Support with agreed response time Call-out Support with agreed response time Spare Parts Assessment and Management Diagnosis & Condition Assessment Documentation of Installed Base and Preliminary Survey Asset Condition and Risk Assessment Asset Monitoring Remote Asset Monitoring Self-Maintenance Services Installed Base Life Cycle Status Report Manuals and Instructions On-line On-Line Support for Self-maintenance File Storage Delivered Maintenance Services Periodic Technical Assessment Product Services Advanced Product Services Full Switchgear Services

Customer operates process with big consequential damages or distribution system with huge penalties for the off time

‹

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SLIDE 13

— Power Care

October 7, 2019 Slide 13

Lack of skills to professionally troubleshoot

Power Care Entry Level Level 1 Level 2 Level 3 Skills Development Services Product Training List Product Training Application Training Coaching Services Emergency Maintenance Services Single Point of Contact Technical Support with agreed response time Call-out Support with agreed response time Spare Parts Assessment and Management Diagnosis & Condition Assessment Documentation of Installed Base and Preliminary Survey Asset Condition and Risk Assessment Asset Monitoring Remote Asset Monitoring Self-Maintenance Services Installed Base Life Cycle Status Report Manuals and Instructions On-line On-Line Support for Self-maintenance File Storage Delivered Maintenance Services Periodic Technical Assessment Product Services Advanced Product Services Full Switchgear Services

Customer sees lack of skills to professionally troubleshoot and maintain ABB equipment

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SLIDE 14

— Power Care

October 7, 2019 Slide 14

Lack of skills to professionally troubleshoot

Power Care Entry Level Level 1 Level 2 Level 3 Skills Development Services Product Training List Product Training Application Training Coaching Services Emergency Maintenance Services Single Point of Contact Technical Support with agreed response time Call-out Support with agreed response time Spare Parts Assessment and Management Diagnosis & Condition Assessment Documentation of Installed Base and Preliminary Survey Asset Condition and Risk Assessment Asset Monitoring Remote Asset Monitoring Self-Maintenance Services Installed Base Life Cycle Status Report Manuals and Instructions On-line On-Line Support for Self-maintenance File Storage Delivered Maintenance Services Periodic Technical Assessment Product Services Advanced Product Services Full Switchgear Services

Customer sees lack of skills to professionally troubleshoot and maintain ABB equipment Skills development services in combination with Self-maintenance services might be utilized for personnel skills improvement and for gaining confidence on non-recurring tasks

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SLIDE 15

— Power Care

October 7, 2019 Slide 15

Lack of skills to professionally troubleshoot

Power Care Entry Level Level 1 Level 2 Level 3 Skills Development Services Product Training List Product Training Application Training Coaching Services Emergency Maintenance Services Single Point of Contact Technical Support with agreed response time Call-out Support with agreed response time Spare Parts Assessment and Management Diagnosis & Condition Assessment Documentation of Installed Base and Preliminary Survey Asset Condition and Risk Assessment Asset Monitoring Remote Asset Monitoring Self-Maintenance Services Installed Base Life Cycle Status Report Manuals and Instructions On-line On-Line Support for Self-maintenance File Storage Delivered Maintenance Services Periodic Technical Assessment Product Services Advanced Product Services Full Switchgear Services

Customer sees lack of skills to professionally troubleshoot and maintain ABB equipment The combination of Diagnosis and condition assessment services and Delivered maintenance services will provide you with professional manpower from ABB for condition based preventive maintenance

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SLIDE 16

— Power Care

October 7, 2019 Slide 16

Lack of skills to professionally troubleshoot

Power Care Entry Level Level 1 Level 2 Level 3 Skills Development Services Product Training List Product Training Application Training Coaching Services Emergency Maintenance Services Single Point of Contact Technical Support with agreed response time Call-out Support with agreed response time Spare Parts Assessment and Management Diagnosis & Condition Assessment Documentation of Installed Base and Preliminary Survey Asset Condition and Risk Assessment Asset Monitoring Remote Asset Monitoring Self-Maintenance Services Installed Base Life Cycle Status Report Manuals and Instructions On-line On-Line Support for Self-maintenance File Storage Delivered Maintenance Services Periodic Technical Assessment Product Services Advanced Product Services Full Switchgear Services

Customer sees lack of skills to professionally troubleshoot and maintain ABB equipment

‹

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SLIDE 17

— Power Care

October 7, 2019 Slide 17

Service provider and spare parts origin issues

Power Care Entry Level Level 1 Level 2 Level 3 Skills Development Services Product Training List Product Training Application Training Coaching Services Emergency Maintenance Services Single Point of Contact Technical Support with agreed response time Call-out Support with agreed response time Spare Parts Assessment and Management Diagnosis & Condition Assessment Documentation of Installed Base and Preliminary Survey Asset Condition and Risk Assessment Asset Monitoring Remote Asset Monitoring Self-Maintenance Services Installed Base Life Cycle Status Report Manuals and Instructions On-line On-Line Support for Self-maintenance File Storage Delivered Maintenance Services Periodic Technical Assessment Product Services Advanced Product Services Full Switchgear Services

Customer utilizes a service provider and has job quality issues or spare parts origin issues

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SLIDE 18

— Power Care

October 7, 2019 Slide 18

Service provider and spare parts origin issues

Power Care Entry Level Level 1 Level 2 Level 3 Skills Development Services Product Training List Product Training Application Training Coaching Services Emergency Maintenance Services Single Point of Contact Technical Support with agreed response time Call-out Support with agreed response time Spare Parts Assessment and Management Diagnosis & Condition Assessment Documentation of Installed Base and Preliminary Survey Asset Condition and Risk Assessment Asset Monitoring Remote Asset Monitoring Self-Maintenance Services Installed Base Life Cycle Status Report Manuals and Instructions On-line On-Line Support for Self-maintenance File Storage Delivered Maintenance Services Periodic Technical Assessment Product Services Advanced Product Services Full Switchgear Services

Customer utilizes a service provider and has job quality issues or spare parts origin issues By combining services from Emergency maintenance area, Diagnosis and condition assessment area and Delivered maintenance area you can utilize ABB as a trustworthy service provider while keeping the costs at reasonable level

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SLIDE 19

— Power Care

October 7, 2019 Slide 19

Service provider and spare parts origin issues

Power Care Entry Level Level 1 Level 2 Level 3 Skills Development Services Product Training List Product Training Application Training Coaching Services Emergency Maintenance Services Single Point of Contact Technical Support with agreed response time Call-out Support with agreed response time Spare Parts Assessment and Management Diagnosis & Condition Assessment Documentation of Installed Base and Preliminary Survey Asset Condition and Risk Assessment Asset Monitoring Remote Asset Monitoring Self-Maintenance Services Installed Base Life Cycle Status Report Manuals and Instructions On-line On-Line Support for Self-maintenance File Storage Delivered Maintenance Services Periodic Technical Assessment Product Services Advanced Product Services Full Switchgear Services

Customer utilizes a service provider and has job quality issues or spare parts origin issues

‹

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SLIDE 20

— Power Care

October 7, 2019 Slide 20

Documentation for electrical equipment

Customer misses single place with up to date documentation for his electrical equipment

Power Care Entry Level Level 1 Level 2 Level 3 Skills Development Services Product Training List Product Training Application Training Coaching Services Emergency Maintenance Services Single Point of Contact Technical Support with agreed response time Call-out Support with agreed response time Spare Parts Assessment and Management Diagnosis & Condition Assessment Documentation of Installed Base and Preliminary Survey Asset Condition and Risk Assessment Asset Monitoring Remote Asset Monitoring Self-Maintenance Services Installed Base Life Cycle Status Report Manuals and Instructions On-line On-Line Support for Self-maintenance File Storage Delivered Maintenance Services Periodic Technical Assessment Product Services Advanced Product Services Full Switchgear Services

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SLIDE 21

— Power Care

October 7, 2019 Slide 21

Documentation for electrical equipment

Customer misses single place with up to date documentation for his electrical equipment The File Storage service provides you with a structured storing space for documentation and IED configurations

Power Care Entry Level Level 1 Level 2 Level 3 Skills Development Services Product Training List Product Training Application Training Coaching Services Emergency Maintenance Services Single Point of Contact Technical Support with agreed response time Call-out Support with agreed response time Spare Parts Assessment and Management Diagnosis & Condition Assessment Documentation of Installed Base and Preliminary Survey Asset Condition and Risk Assessment Asset Monitoring Remote Asset Monitoring Self-Maintenance Services Installed Base Life Cycle Status Report Manuals and Instructions On-line On-Line Support for Self-maintenance File Storage Delivered Maintenance Services Periodic Technical Assessment Product Services Advanced Product Services Full Switchgear Services

‹

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SLIDE 22

— Power Care

October 7, 2019 Slide 22

Documentation for electrical equipment

Customer misses single place with up to date documentation for his electrical equipment

Power Care Entry Level Level 1 Level 2 Level 3 Skills Development Services Product Training List Product Training Application Training Coaching Services Emergency Maintenance Services Single Point of Contact Technical Support with agreed response time Call-out Support with agreed response time Spare Parts Assessment and Management Diagnosis & Condition Assessment Documentation of Installed Base and Preliminary Survey Asset Condition and Risk Assessment Asset Monitoring Remote Asset Monitoring Self-Maintenance Services Installed Base Life Cycle Status Report Manuals and Instructions On-line On-Line Support for Self-maintenance File Storage Delivered Maintenance Services Periodic Technical Assessment Product Services Advanced Product Services Full Switchgear Services

‹

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SLIDE 23

— Power Care

October 7, 2019 Slide 23

Remote operation

Customer operates remote facility with minimum

  • perating and maintenance

personnel

Power Care Entry Level Level 1 Level 2 Level 3 Skills Development Services Product Training List Product Training Application Training Coaching Services Emergency Maintenance Services Single Point of Contact Technical Support with agreed response time Call-out Support with agreed response time Spare Parts Assessment and Management Diagnosis & Condition Assessment Documentation of Installed Base and Preliminary Survey Asset Condition and Risk Assessment Asset Monitoring Remote Asset Monitoring Self-Maintenance Services Installed Base Life Cycle Status Report Manuals and Instructions On-line On-Line Support for Self-maintenance File Storage Delivered Maintenance Services Periodic Technical Assessment Product Services Advanced Product Services Full Switchgear Services

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SLIDE 24

— Power Care

October 7, 2019 Slide 24

Remote operation

Customer operates remote facility with minimum

  • perating and maintenance

personnel Remote Asset Monitoring services in combination with Periodic Technical Assessment services can serve as remote switchgear condition monitoring system with reasonable initial and operational costs

Power Care Entry Level Level 1 Level 2 Level 3 Skills Development Services Product Training List Product Training Application Training Coaching Services Emergency Maintenance Services Single Point of Contact Technical Support with agreed response time Call-out Support with agreed response time Spare Parts Assessment and Management Diagnosis & Condition Assessment Documentation of Installed Base and Preliminary Survey Asset Condition and Risk Assessment Asset Monitoring Remote Asset Monitoring Self-Maintenance Services Installed Base Life Cycle Status Report Manuals and Instructions On-line On-Line Support for Self-maintenance File Storage Delivered Maintenance Services Periodic Technical Assessment Product Services Advanced Product Services Full Switchgear Services

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SLIDE 25

— Power Care

October 7, 2019 Slide 25

Remote operation

Customer operates remote facility with minimum

  • perating and maintenance

personnel

Power Care Entry Level Level 1 Level 2 Level 3 Skills Development Services Product Training List Product Training Application Training Coaching Services Emergency Maintenance Services Single Point of Contact Technical Support with agreed response time Call-out Support with agreed response time Spare Parts Assessment and Management Diagnosis & Condition Assessment Documentation of Installed Base and Preliminary Survey Asset Condition and Risk Assessment Asset Monitoring Remote Asset Monitoring Self-Maintenance Services Installed Base Life Cycle Status Report Manuals and Instructions On-line On-Line Support for Self-maintenance File Storage Delivered Maintenance Services Periodic Technical Assessment Product Services Advanced Product Services Full Switchgear Services

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SLIDE 26