London Overground (LOROL) Performance Overview Maureen Dominey - - PowerPoint PPT Presentation

london overground lorol performance overview
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London Overground (LOROL) Performance Overview Maureen Dominey - - PowerPoint PPT Presentation

London Overground (LOROL) Performance Overview Maureen Dominey Operations Performance Manager We will transform our railway, connecting communities across London Introduction LOROL is a Concession of TfL Concession began Nov-07


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London Overground (LOROL) Performance Overview

Maureen Dominey Operations Performance Manager

We will transform our railway, connecting communities across London

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Introduction

  • LOROL is a Concession of TfL
  • Concession began Nov-07
  • LOROL responsible for stations

and trains

  • Network Rail supplies and

maintains infrastructure

  • Headline measure in UK rail is

PPM

We will transform our railway, connecting communities across London

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LOROL Network

We will transform our railway, connecting communities across London

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We will transform our railway, connecting communities across London

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LOROL Service Changes

We will transform our railway, connecting communities across London

Line Frequency – now Frequency – then Gospel Oak – Barking (GOB) Every 15 minutes, seven days a week Every 20 minutes at peak times only, and every 30 minutes at

  • ther times

Stratford – Richmond (North London Line) Every 7.5 minutes east

  • f Willesden Junction at

peak times Every 15 minutes (or even every 30 minutes) Clapham Junction – Willesden Junction (West London Line) Every 15 minutes, with most trains running on to Stratford Every 30 – 60 minutes Highbury & Islington – West Croydon / Crystal Palace (East London Line) Every 6 minutes on the core section rising to every 4 minutes once the extension to Clapham Junction opens in 2012

Then: 405 trains per weekday. Now: 945.

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PPM & Right-Time Performance

We will transform our railway, connecting communities across London

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Focus on LOROL Causes

  • Highly punitive performance regime
  • Regime based on ‘deemed’ minutes
  • Each deemed minute has a financial value
  • Every minute better than benchmark is

income for LOROL

  • But we also need to manage our suppliers
  • Concession also has strong focus on

passenger experience

We will transform our railway, connecting communities across London

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SLIDE 8

PPM Improvements

  • PPM annual average up from 91.06% at start
  • f Concession to 96.50% currently
  • Some reductions in causes of PPM failures

are (not normalised for no. trains):

– Passengers loading / unloading (87% reduction) – Anti-social behaviour / vandalism on trains / stations (81%)

  • Concession Agreement contains PPM targets

– penalties for not meeting them

We will transform our railway, connecting communities across London

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Network Rail Relationship

  • Joint Performance Improvement Process /

Plan (JPIP)

  • Regular dialogue with NR

– JPR, JEG

  • NR come to us – different routes in one

room

  • Collaborative approach to train running

– Running fast for freights, running anti-icing trains

We will transform our railway, connecting communities across London

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Key Initiatives

  • Major infrastructure upgrades
  • Manning all stations – secure station status
  • 3-car to 4-car conversion & timetable review
  • Autumn prep – new fleet & driver briefing
  • Winter – anti-icing capability on 378 fleet
  • Review of Network Rail resource locations
  • Improvements to fleet and infrastructure

We will transform our railway, connecting communities across London

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Other Processes

  • Daily conference complete close-out of

issues / actions – or escalate to IPM

  • Forward Review
  • Contingency plans
  • Majority of train crew trained in key

diversionary routes

  • Always looking to adopt good practice from

elsewhere / challenge the norm

We will transform our railway, connecting communities across London

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We will transform our railway, connecting communities across London

Any Questions?