Local Welfare Provision Objectives Provide those supporting - - PowerPoint PPT Presentation

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Local Welfare Provision Objectives Provide those supporting - - PowerPoint PPT Presentation

Local Welfare Provision Objectives Provide those supporting vulnerable people with details of South Tynesides Local Welfare Provision scheme covering: Criteria Support that will be provided How people can apply Equip you


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SLIDE 1

Local Welfare Provision

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  • Provide those supporting vulnerable people with details of South

Tyneside’s Local Welfare Provision scheme covering: – Criteria – Support that will be provided – How people can apply

  • Equip you to advise your clients about the Local Welfare Provision

scheme

  • Opportunity for you to feedback

Objectives

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SLIDE 3
  • National system of community care grants and crisis loans being

abolished from April 2013

  • Non ring fenced funding to council to fund a replacement
  • Funding reduced by 27% and not ring fenced
  • 10,000 applicants per year to current scheme in South Tyneside.
  • Likely increased demand on local scheme due to welfare reform
  • No cash payments in local scheme

Background

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  • Grants for (mostly) household goods to support

vulnerable people to live in the community and ease exceptional pressure on families Community care grants

  • Payments to anyone who cannot meet their

immediate needs as a consequence of a disaster and there is a risk to health and safety

  • Living expenses (food, energy costs)
  • Items (e.g. fridge after flood)

Crisis loans

What is being devolved?

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Current activity

Area Characteristics Community Care grants

  • 2,230 applications in South Tyneside
  • 920 awards
  • £404k awarded - £439 per award
  • Application via form to Jobcentre Plus
  • Paid directly into bank account

Crisis loans

  • 6,970 applications in South Tyneside
  • 5,070 awards
  • £322k awarded - £64 per award
  • Telephone application
  • Paid directly into bank account, or cheque

issued at local Jobcentre Plus

  • £726k spend in 2011/12 – 2013/14 government grant is £533k

(plus admin grant of £112k) – reduction of 27%

  • Members have agreed to keep broadly the same criteria
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Criteria: Community Care support

  • Cannot apply for the same expenses again

unless relevant change in circumstances

Previous applications

  • Income support, Income Based Jobseekers

Allowance, Pension Credit or Income Related Employment and Support Allowance (or likely to be in receipt of these within 6 weeks)

Qualifying benefits

  • Daily living expenses, fuel, housing costs and

repairs, statutory charges (e.g. Council tax) not eligible

Allowable expenses

  • Must be in one of six situations (see next

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  • No other means of paying for items requested

Situation of applicant

  • Must be high priority (each item judged

separately)

Priority

Key message: we will have to turn down many vulnerable people because their needs are not sufficiently high to meet criteria

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Community Care support categories

  • Following stay in institutional or residential

accommodation, and there is a need for help (as a consequence of length of stay, intensity of support whilst accommodated) to establish in the community.

Establishing in the community after being in care

  • Foreseeable risk that the applicant or a member of their

family or someone they are looking after will enter institutional or residential accommodation.

At risk of going into care

  • Applicant and their family are under exceptional pressure

that goes beyond the normal pressures of being on low

  • income. Could be one very significant issue or several

issues combined

Part of a family under exceptional pressure

  • Applicant must have been without settled way of life and

be in process of setting up a home, and have a resettlement programme with support worker

Setting up home as part of a planned resettlement programme

  • Family member has additional expenses as a

consequence of looking after someone released from custody on temporary licence

Helping to care for a prisoner/young offender on temporary licence

  • Travel and accommodation costs needed to visit a family

member who is ill, attend a relative’s funeral or visit a child who is with the other parent pending court decision

Needing travel expenses

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What Community Care support will be offered?

  • No cash payments
  • Household goods delivered and installed in

applicant’s home in a single delivery by Furnishing Service – two delivery dates per week

  • For low value awards, Argos gift card may be
  • ffered
  • Recycled goods offer being developed
  • If not eligible, referral to other local support/

charities

  • Appropriate referrals to local support made for

all applicants

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Crisis support criteria

  • Those with a benefit sanction or immigration issue, or

in care home or hospital do not qualify

Not exempt person

  • No savings, other income, source of credit, or imminent

benefit payment

  • Exhausted DWP options

No other means of help

  • Only two awards allowed in 12 month period
  • Evidence of engagement with advice/ budgeting/ other

support following previous application

Previous applications

  • To cover immediate needs that arise because of a disaster (for

household items) or emergency (for living expenses)

  • Disaster “an event of great or sudden misfortune with

significant damage to, or destruction of, or loss of possessions

  • r property, with the effects felt by the whole community” (e.g.

large flood, gas explosion, chemical leak, large fire)

Eligible spend

  • Payment must be only means of preventing serious

damage or serious risk to health and safety

Health and safety risk

  • For living expenses, maximum of 50% of benefit rate
  • Amount may not solve the crisis altogether (not all

losses or all damage)

Amount covered

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What Crisis support will be

  • ffered?
  • No cash payments
  • If applicant needs food: Asda/ Morrisons/ Tesco

vouchers

  • If applicant needs gas/electricity: top up of energy

card/key

  • If applicant needs household goods: Furnishing

Service or Argos gift card, but with quicker turnaround

  • If not eligible, referral to local foodbanks or charities
  • All applicants referred to appropriate local support –

benefit checks, money advice etc – condition of repeat application

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Any Questions or Comments?

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How to apply?

Community Care support:

  • Application forms available from:
  • Customer Service Centres
  • Local Welfare Provision telephone number 0191 424

6064

  • localwelfare@southtyneside.gov.uk
  • Online application option for support workers being

developed

  • Aim to assess applications in 30 days
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How to apply?

Crisis support:

  • Application form (as before)
  • Telephone application - 0191 424 6064
  • Aim to assess applications in 24 hours
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What will applicants need to do?

Community care support:

  • Provide evidence with application
  • Provide us with contact details for any support

workers who can verify application

  • Provide us with further evidence we ask for

We will:

  • Check benefit details
  • Verify other information
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What will applicants need to do?

Crisis support:

  • If eligible for support, attend South Shields or Jarrow

Customer Service Centre at an agreed time with ID and proof of emergency or disaster

  • If in need of gas/electricity, give us their energy card/key

for top up – this will be returned at a time to be agreed with applicant

  • Engage with agencies we refer them to

We will:

  • Check benefit details and date of next payment
  • Verify other information
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Other issues

  • Review and appeals process
  • Publicity:

– Leaflets for potential applicants – Fact sheets for staff – Customer service staff briefed – Jobcentre Plus and DWP

  • Close monitoring of effectiveness of scheme

and spend during year

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  • Provide those supporting vulnerable people with details of South

Tyneside’s Local Welfare Provision scheme covering: – Criteria – Support that will be provided – How people can apply

  • Equip you to advise your clients about the Local Welfare Provision

scheme

  • Opportunity for you to feedback

Objectives revisited

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Any Questions or Comments?

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Case examples

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What does this mean in practice – community care grants

Mr G left prison 2 months ago and moved to a hostel. He has found himself a privately rented studio flat and managed to get the deposit paid through a local tenancy support scheme. He now needs to leave the hostel. He applies for a grant to buy a cooker, bed and sofa. He was in prison for 2½ years and cannot return to his former address as his ex-girlfriend had kicked him out.

Grant awarded – applicant falls into “help to establish themselves in the community following a stay in care”

Mr I was in hospital for 3 weeks due to appendicitis. He is now back home with his parents having made a good recovery. Mr I applies for a washing machine as it would help his mother who has never had a washing machine and has always used the laundrette

Grant denied – Mr I has not been in hospital long enough to qualify under “help to establish themselves in the community following a stay in care”, and a washing machine does not help him establish himself in the community

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Mr F has had problems with alcohol and drugs for 20 years since he left schools. He has always managed to look after himself, but his cooker recently broke and he can’t afford takeaways and his mum feeds him and brings food around. The situation is making him depressed and he applies for a grant for a cooker.

Grant denied – there is no foreseeable risk that Mr F will be admitted to residential or institutional accommodation in the near future.

Miss H applied for a grant to meet the cost of a cooker, freezer, chest of drawers, tumble drier, table and chairs and some bedding and curtains. Miss H had been living in a Housing Association property for nearly two years with her 5 year old

  • daughter. Her second child is due to be born in four months time. Miss H’s cooker

and freezer had broken (although she still had a fridge); she had little bedding, and the family lacked the other items she had applied for, meaning they were eating microwave meals on trays, whilst their clothes were stored in piles on the floor. Miss H was regularly visiting her parents for meals, who lived 10 minutes away via a regular bus service.

Grant denied – the application is considered against the “family under exceptional pressure” category - whilst Miss H is clearly under some pressure, it is not considered to be exceptional, and the help being offered her by her parents mitigates this pressure

What does this mean in practice – community care grants

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Mrs R fled the family home and her violent husband and moved directly into a furnished flat. She has been to see the local advice centre a few times about her career options and access by her husband to her children. She applies for a grant for clothes as she fled her husband with just the clothes she was wearing at the time.

Grant denied – basic advice from an advice centre does not constitute a resettlement programme for the purposes of “setting up home as part of a planned resettlement programme”.

Mr H was sleeping rough for 3 months until he was taken into a local hostel. His needs were assessed, and he was referred to a doctor and for bereavement

  • counselling. At the hostel he was given weekly sessions on how to budget and he

was given careers guidance. After 4 months support he is ready to move on, and a housing association property has been found for him. He is now to be supported by the association’s floating support team, who will set targets for Mr H over the next three months, and will visit fortnightly. Mr H applies for a cooker, TV, fridge, sofa and washing machine.

Grant approved – Mr H qualifies against the “setting up home as part of a planned resettlement programme following an unsettled way of life” – he has clearly had an unsettled way of life through sleeping rough, and whilst the support he receives has reduced, the floating support and regular visits constitutes a planned resettlement programme. Note that a TV would not be funded by the grant!

What does this mean in practice – community care grants

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Ms F had recently moved into her privately rented flat, after staying in a hostel for 4

  • weeks. Prior to this she lived in a furnished tenancy for 12 years, but left after one
  • f her neighbours broke in and attempted to sexually assault her. Ms F could not

face returning to the area and stayed at the hostel as a temporary arrangement until a housing association found her somewhere else to live. In her application Ms F states she feels she was setting up home after a period without a settled way of life, as part of a planned programme of resettlement. She also provided a letter to this effect from her tenancy support worker. Ms F applies for a grant for a bed, washing machine, fridge, settee, saucepans, kitchen utensils, and curtains.

Grant denied – Ms F’s way of life prior to moving into her new flat is not deemed to be sufficiently unsettled, as she only spent 4 weeks in the hostel, and there is no evidence that the traumatic incident has impacted on her ability to settle into her new tenancy

What does this mean in practice – community care grants

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Mr K lives alone. He has applied for a crisis payment as he has no food in the house and his next benefit payday is in another five days time. He spent his benefit on a cooker repair. He’s just managed on what food he already had in the house, which had all gone. He has £65 in a bank account, which he is saving towards his gas bill, which is due in 10 weeks time. If he can’t pay his bill he will be cut off. Refused – this is not a short term need as Mr K has £65 available now Mr S is a rough sleeper. He was in hospital overnight after being mugged of his remaining money, and has given a clear description of the incident to the police. He has gone to stay with a friend but they cannot afford to feed him. Mr S is due his next benefit payment in 3 days time and has no other money. Approved – this is an immediate short term need as a consequence of a provable emergency, and Mr S has no other means of support, and lack of food for 3 days is considered a health and safety risk

What does this mean in practice – crisis payments

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What does this mean in practice – crisis payments

  • Mr. A applies for a crisis payment for a cooker, pans, fridge and painting materials

as, two days ago, he had been cooking chips in a pan of oil on his cooker. This had led to a fire causing considerable damage to his kitchen and some of its contents when he had gone to another room and fallen asleep for half an hour. The pan caught fire, destroyed the top of the cooker and the pans, and the kitchen walls were smoke damaged. The wiring on the cooker had melted, and an electrician friend had removed the wiring for safety reasons. Despite cleaning, the walls, ceiling and fridge are badly stained and smell strongly of smoke. Mr. A is currently feeding himself through takeaways. Mr. A has no household insurance. Rejected – this is not considered a disaster as it is a localised event, and Mr A does not face a health and safety risk as he is able to feed himself