Listening event: Ashford 6 July 2017 Dr Navin Kumta Ashford - - PowerPoint PPT Presentation

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Listening event: Ashford 6 July 2017 Dr Navin Kumta Ashford - - PowerPoint PPT Presentation

#KMlistens Listening event: Ashford 6 July 2017 Dr Navin Kumta Ashford Clinical Commissioning Group (CCG) Transforming health and social care in Kent and Medway is a partnership of all the NHS organisations in Kent and Medway, Kent County


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Transforming health and social care in Kent and Medway is a partnership of all the NHS

  • rganisations in Kent and Medway, Kent County Council and Medway Council. We are working

together to develop and deliver the Sustainability and Transformation Plan for our area.

#KMlistens

Listening event: Ashford 6 July 2017

Dr Navin Kumta Ashford Clinical Commissioning Group (CCG)

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About today

  • Introductions
  • Format

Agenda

  • Why services need to change
  • What you have told us so far
  • Our model for change
  • Questions and answers
  • Table discussions

#KMlistens

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Our population is growing

About 1.8 million people live in Kent and Medway. By 2031 this number will increase by almost a quarter, compared to 2011

+ 414,000

By 2031

The number of people

  • ver the age of 70 will rise

by 20% in the next 5 years More people have long-term conditions like diabetes, lung and heart disease 1 in 4 people have a mental health problem at some point in their lives

Challenges in Kent and Medway

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Challenges in Kent and Medway

Find out more about the challenges we face in our case for change booklet: www.kentandmedway.nhs.uk

As many as four in 10 emergency admissions to hospital could be avoided if the right care was available in the community

when they no longer need to be

We have real challenges recruiting enough GPs and practice nurses

Evidence shows that every day around 1,000 people in Kent and Medway are in a hospital bed

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Doing much more to help you stay well so you don’t develop some of the illnesses we know can be caused by unhealthy lifestyles Redirecting more of our resources into local care services so we can offer more care out of hospital

Organising acute hospital services in the most efficient and effective way

What’s our model?

Helping you stay well Doing more out

  • f hospital

Making acute services more effective

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Listening to you

So far…

  • Listening events
  • Online survey
  • Focus group research
  • Patient and Public Advisory Group
  • Patient groups and Lay Members on every

Clinical Commissioning Group (CCG)

  • Healthwatch reports and advice
  • Roadshows
  • Local engagement
  • Emails, presentations, letters, social media

Get involved: www.kentandmedway.nhs.uk

Join your patient participation group, or the local health network, Healthwatch,

  • r community group
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DRAFT WORK IN PROGRESS

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Prevention – helping you stay healthy

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DRAFT WORK IN PROGRESS

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Prevention – we will:

  • Help you to improve your health

by providing integrated support that works with you

  • Use every contact with you to check how you are,

training health, care and public sector professionals to give you tailored advice

  • Help you quit smoking
  • Help you live well with your health conditions

such as diabetes

  • Help you if your health problem flares up

making sure you know what to do

  • Encourage you to get into the best possible

shape before surgery

Everyone has a role to play

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DRAFT WORK IN PROGRESS

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Local care (care not in a main hospital)

#KMlistens

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What you say you want for local care…

  • More end of life care and dementia care
  • More support with healthy lifestyles
  • Health and social care working together
  • More services alongside GPs
  • More services near or in people’s homes
  • More support for family carers
  • To see the same person regularly
  • Faster and easier appointments

1,925 people responded to survey

300 people came to listening events in east Kent

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Your main concerns are…

  • Having to travel further for some care
  • Are there enough staff?
  • Mental health services
  • Social care services
  • Funding

Headlines from STP survey Oct-Dec 2017 and listening events analysis

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Our aims for local care

  • prevent ill health by helping people stay well
  • deliver excellent care, closer to home, by

connecting the care you get from the NHS, social care, community and voluntary organisations

  • give local people the right support to look after

themselves when diagnosed with a condition

  • intervene earlier before people need to go

to hospital.

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Self care and self management, healthy living environment Care and support planning, case management, care navigation Diagnostics, specialist opinion, falls service, housing services, third sector

Changing social care - joining up with local care

Promoting your

wellbeing

Promoting your

independence Joined-up team

for health and care

Voluntary sector Community sector Physio Occupational therapist Telecare Equipment Telehealth GP Pharmacist Mental health team Discharge support Housing End of life Peer supporter Rapid response Community nurse Care planning and more… Enablement Rapid response Care navigator Case manager

Hospital - specialist care

Plus

KCC

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An example: meet Dorothy

Dorothy’s care now

  • Inconsistent and
  • verlapped
  • Decided without her

involvement

  • Difficult to access
  • Focused only on her

health needs

  • Only assessed by a

specialist when she visits hospital

In the future

  • Consistent and well-
  • rganised
  • Decided with her
  • Simple to access
  • Focussed on her
  • Assessed by an expert

without going to hospital

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Our 8 ambitions for Dorothy and those like her

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How it will work in Ashford

  • Ashford Clinical Providers –

more joined-up working

  • Joined-up nursing service – eg wound care,

catheter care

  • Specialist GPs – eg cardiology, diabetes
  • Community geriatricians
  • Specialist clinics at local level
  • Health and social care joined-up teams
  • Links to voluntary sector
  • Improved access to minor injuries services
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How it will work in Ashford

17

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8

  • More self-care thanks to better

tools, information and services

  • Connected care from NHS, social

care and voluntary sector

  • More treatments locally
  • Fewer hospital visits

So, the future for local care…

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DRAFT WORK IN PROGRESS

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Hospital care

Dr David Hargroves Consultant Stroke Lead, East Kent Hospitals

#KMlistens

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Challenges in east Kent

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DRAFT WORK IN PROGRESS

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What’s important to you

  • Y
  • u don’t want to go to hospital if you don’t

need to

  • You want to go to specialist centres for the most

specialist treatment

  • You want care as close to home as possible

e.g. more outpatient appointments locally

  • You want us to improve discharge from

hospital for people who need further care

  • You want people to talk to each other
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DRAFT WORK IN PROGRESS

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Hospital care: care in a main hospital

We aim to:

  • help you by preventing and speeding up hospital

stays

  • only bring you to hospital if that is the best place for

you

  • treat you sooner – with shorter waits for planned

surgery and dedicated rehabilitation facilities

  • provide specialist, expert care when it’s needed –

but not always in your closest hospital

  • get you home sooner with the right support to

continue your recovery

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DRAFT WORK IN PROGRESS

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Our early thinking

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  • 1. Stroke
  • 2. Urgent and emergency care
  • 3. Acute medical care
  • 4. Planned orthopaedic care

Four priorities

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DRAFT WORK IN PROGRESS

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  • 1. Improving stroke care
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Bill’s story: now

Bill, 52, is a police officer who smokes and has high blood

  • pressure. One evening, he

suddenly has difficulty speaking, starts drooling and his right hand is weak. His wife dials 999.

HOME

  • Paramedic assesses Bill; takes him to A&E
  • Bill arrives at hospital 90 minutes after his

wife called 999

HOSPITAL

  • Bill’s brain is scanned immediately

Within one hour

  • A consultant assesses Bill. If appropriate,

treats him with clot-busting drugs

Within four hours

  • Bill is transferred to a stroke unit
  • The unit treats 350-500 strokes a year

which has 5 day a week consultant and therapy cover

  • Bill’s ability to swallow is screened

Within 72 hours

  • Bill’s ability to swallow is fully assessed
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Bill’s story: future

Bill has the best chance of survival and recovery because he is assessed quickly, diagnosed and treated by a highly specialist team available 24/7

HOME

  • Paramedic assesses Bill at home using

FAST tool; takes him to A&E

  • Bill arrives at hospital 90 minutes after

his wife called 999

HOSPITAL

  • Bill’s brain is scanned immediately

Within 30 minutes

  • A consultant assess Bill and if

appropriate, treats him with clot-busting drugs Within four hours

  • Bill is transferred to a stroke unit that

treats 600-1,500 strokes and provides 24/7 cover by stroke specialists, including daily specialist consultant and therapy input

  • Bill’s ability to swallow is screened
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DRAFT WORK IN PROGRESS

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  • 2. Improving urgent and emergency care

Current challenges

  • More people than ever

going to A&E

  • Longer waiting times
  • Poor patient experience

Future benefits

  • More care available

closer to home

  • Better care in hospital
  • Getting you home

sooner with support, if needed

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DRAFT WORK IN PROGRESS

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Douglas’s story:

What happens now

Douglas, 74, lives at home. He is unsteady on his feet and has seen his GP recently for injuries from falls. When he falls again, his wife dials 999. Day 1

  • Ambulance to A&E and seen by
  • n-call general medical team
  • Douglas is ready to go home

but ends up staying in hospital Day 3

  • Douglas is delirious

Day 5

  • Douglas falls

Day 7

  • Douglas’s delirium and mobility

worsen

  • Douglas continues his recovery

in a Community Hospital

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DRAFT WORK IN PROGRESS

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Douglas is seen by a specialist team and is home with the right care around him the same day

Day 1

  • Ambulance to A&E and seen by

specialist frailty senior doctor

  • Pharmacist reviews his medicines
  • Discharge team considers his

home care needs

  • Doctor asks Douglas about his

future care wishes

  • Douglas chooses to go home with

equipment and care in place to support his recovery

  • Carer visits later that day

Douglas’s story: Future care

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  • 3. Improving planned orthopaedic care

Current challenges

  • Patients wait too long
  • Cancelled operations due

to emergencies

  • Poor patient experience
  • Recovery takes longer

Future benefits

  • Improved patient care
  • Treated sooner
  • Helping people get back to

normal life sooner

  • Centre of excellence –

dedicated resources and specialist teams

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DRAFT WORK IN PROGRESS

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Mary’s story

What happens now

Mary, 73, lives alone. Severe hip pain means she struggles to climb the stairs and get in and

  • ut of the bath. Her GP refers

Mary to an orthopaedic surgeon.

  • Mary sees a doctor at the hospital who

decides she needs a hip operation

  • A few weeks later, Mary gets a letter

with the date for her operation in two months time

  • Mary’s operation is cancelled the day

before because of an increased number

  • f emergency patients, which means

there is no bed available for her

  • Mary is anxious and in pain. She had

prepared herself for the operation and arranged for her son who lives far away to care for her.

  • Mary’s operation takes place 6 weeks
  • later. She is cared for on ward with a

mixture of medical and surgical patients

  • As Mary’s operation was a Friday, she

does not benefit from full mobilisation programme because of insufficient cover over the weekend. As a result, Mary stays in hospital longer.

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Mary’s story

Future care

Mary has her operation on time, is able to go home sooner and can get back on her feet again sooner.

  • Mary is assessed by a specialist

doctor and nurse at a ‘one stop clinic’

  • A date for her operation is

agreed the same day, along with an estimated discharge date

  • Mary knows what to expect

after her operation as she’s been given an itinerary of who she will see each day on the ward

  • Mary has her operation as

planned at the Elective Centre by a highly specialist team

  • While Mary has her operation on

a Friday, she goes home as planned, as all support services are available 24/7

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  • prevent and speed up hospital stays
  • hospital only when it’s needed
  • treat you sooner
  • specialist, expert care
  • home sooner

So, the future of hospital care…

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Questions

Over to you

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  • Website: www.kentandmedway.nhs.uk
  • Email: km.stp@nhs.net

@KMhealthandcare #KMlistens

Get involved

Sign up to receive

  • ur newsletter via
  • ur website
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Discussion

  • What do you think about our emerging

models of care? Do you have any questions?

  • How can we make the model work for you?
  • What do you think the benefits are?
  • What sort of outcomes do you want to see?
  • Were there any gaps, or do you have any

concerns?

  • What else do we need to consider?
  • What needs to be explained better?
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  • Website: www.kentandmedway.nhs.uk
  • Email: km.stp@nhs.net

@KMhealthandcare #KMlistens

Get involved

Sign up to receive

  • ur newsletter via
  • ur website