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Lessons on Process Automation in the Enterprise Michael Carr The - - PowerPoint PPT Presentation
Lessons on Process Automation in the Enterprise Michael Carr The - - PowerPoint PPT Presentation
Lessons on Process Automation in the Enterprise Michael Carr The Vanguard Group Principal, Retail Systems Integrations 4 Data as of January 31, 2018. 4 Data as of January 31, 2018. A good problem to have Growth Reduce Improve client
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4 Data as of January 31, 2018.
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4 Data as of January 31, 2018.
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A good problem to have… Growth
Improve client service levels Reduce labor costs Improve work environment
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Broad uses for RPA
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Outsource Automate Adopt Digitize
RPA is part of a larger automation effort…
Current digital self-serve Process manually
Client touches
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#GoDigital RPA journey
Digital technology scan RPA pilot Built and deployed 1st RPA use case More robots, growing benefit Fall 2015 2Q 2016 4Q 2016 Present Get smart
- n RPA
Business case and purchase Started seeing real benefits 1Q 2016 3Q 2016 1Q 2017
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Process Name Jan 2017 Feb 2017 Mar 2017 Apr 2017 May 2017 Jun 2017 Jul 2017 Aug 2017 Sep 2017 Oct 2017 Nov 2017 Dec 2017 Jan 2018 Feb 2018 ACH Clerical Rejects - Completed 81.7 57.5 157.8 185.7 98.4 91.6 81.7 49.5 52.7 13.4 32.7 89.5 141.1 120.3 ACH Clerical Rejects - Suspended
- RRC Freeze - Completed
4.0 57.2 84.9 94.4 70.2 59.4 72.0 29.1 20.0 43.3 233.7 326.3 385.0 RRC Freeze - Suspended
- Non-ACAT Research - Completed
85.6 129.2 155.2 126.0 107.5 124.2 38.2 229.6 352.0 466.3 Non-ACAT Research - Suspended 22.3 24.7 28.3 25.6 22.4 19.8 5.5 36.8 60.4 69.0 Non-ACAT Research - Sorted (partial credit) 9.7 17.9 15.2 15.2 13.3 13.8 5.2 12.2 19.5 14.6 Non-ACAT Research - Close Track Your Transfer
- 45.2
Successor Custodian
- 0.7
- 1.4
2.0 VBA Checkwriting 4.1 8.3 22.8 32.1 15.0 54.4 54.0 42.4 TA Checkwriting 2.9 3.3 8.1 13.0 10.8 17.6 16.0 Hard Rejects 6.9 56.9 29.3 36.3 34.1 45.8 41.7 Residuals 11.0 6.7 6.9 11.9 16.1 7.5 ACAT Out Wires 32.4 30.6 43.1 56.3 40.5 Soft Rejects 11.0 15.6 16.8 25.6 19.7 Fail Reversals 0.8 1.6 2.2 2.1 Reclaims 0.8 2.1 1.3 AREX 16.0 34.3 Total Time Saved by Robotics 81.7 61.5 215.0 270.6 310.3 333.6 343.8 306.3 318.9 310.7 243.8 775.3 1,136.3 1,307.7 Cumulative Time Saved by Robotics 81.7 143.2 358.2 628.8 939.1 1,272.7 1,616.6 1,922.8 2,241.7 2,552.4 2,796.1 3,571.4 4,707.8 6,015.5
#GoDigital & RPA results to date
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I’m sorry, Dave
What if we become dependent on the robots and… Fear of prime time Legal and Compliance folks prefer treating robots like humans Robots really do need constant supervision Ops folks sometimes have a hard time letting go of HITL People stealing work from robots!
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Robots aren’t like humans
Robots like different inputs from humans Calling REST API’s instead of navigating screens Good at finding bugs… and telling you about them Sensitive to changes that humans can’t see great testers
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If all you have is a hammer…
Just because you can doesn’t mean you should Team gravitated to easier use cases “Fingers and toes” Avoid the non-happy path
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If we only knew then…
Maybe break up process steps for robots Humans can help the robots Avoid cost myopia Don’t do an RPA program, do an Automation program Can’t outsource to a BTG Resist! Business needs to commit to “consequences of success”
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