Kings work with GPs Jill Solly, Head of health systems partnerships - - PowerPoint PPT Presentation

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King’s work with GPs

Jill Solly, Head of health systems partnerships Lucy Hamer, Patient engagement and experience manager Penny Dale, Public governor

Welcome and introductions (Lucy Hamer, patient engagement and experience manager) How we work with GPs (Jill Solly, head of health system partnerships The role of King’s governors (Penny Dale, King’s governor) Question and Answer session Table discussions – building links between King’s and PPGs

Agenda

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We involve patients and local people to give us advice on service developments:

• King’s membership for individual local people and patients
• Associate membership for voluntary and community organisations
• Opportunities to participate in discussions, workshops and events
• Recent projects in cancer care, children and young peoples services,
• utpatients development

We listen to patient experience to celebrate what is working and where we can improve:

• Patient experience surveys for inpatients and outpatients – ‘How Are

We Doing’

• Patient stories at King’s Board
• Understanding patient experience across hospital, primary care and

social care eg older people leaving A&E

Involving patients and local communities at King’s

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How King’s works with GPs

Education / Corporate Communications :

• Regular GP education events
• 6 King’s newletters per year –

service updates, education events, news about Kings

• Messages from King’s via the CCG

GP weekly bulletin

• GP website – referral guidance

Communication

• Out patient letters aim to be emailed to GP

within 5 working days of clinic appointment

• GP referrals to hospital should come via ERS

not by post or fax

• Discharge notifications via email (48 hours)
• Local Care Record – GPs can view their patient

record at the hospital and Hospital Clinicians can view the patient GP record

• Day to day GP queries e.g. Chasing an

appointment Quality alert/Reverse quality alert process; reported through Clinical Quality Improvement Group

Discharge:

• Discharge Notifications sent via

nhsnet secure email (eDN’s) into GP surgery dedicated email box within 48 hours of discharge.

• Redesigned discharge notification

(RCP guidance) with GPs and hospital doctors include advice for patients and actions for GP

• Patients are given a copy/sent a copy

by post.

• Audits about the quality of eDN’s

Specialist care in the community

• Integrated Heart failure and Respiratory

teams

• Virtual clinics (diabetes, respiratory, Renal in

discussion)

• Community Multidisciplinary Team meetings

for people with complex issues

• Care Home Interface
• Outreach clinics (paediatrics )
• Advice and Guidance, ‘Consultant Connect’,

Telephone hotlines

• LTC dedicated email for GPs to ask for help

with care planning

How King’s works with GPs

Becky Barnes King’s Primary Care Liaison Manager Tel: 0203 299 5157 Rebecca.barnes2 @nhs.net

King’s Council of Governors and the role of the governor Penny Dale, Public Governor

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• What are your priorities for how King’s develops our work with

GPs?

• What are the top issues PPGs hear from patients about King’s

services?

• How should King’s make sure we hear from PPGs about what

matters most to patients?

Table discussions

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• Take some information about membership
• Look out for @King’s magazine summer 2018
• Annual members meeting October 2018
• Get involved:

Advice on King’s quality priorities Outpatients service improvement work Leaving hospital – information project with GSTT and workshop in November 2018

• Contact kch-tr.kingsppi@nhs.net

Next steps and thanks!

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