Jeffrey T. Bowman President and Chief Executive Officer Global - - PowerPoint PPT Presentation

Jeffrey T. Bowman

President and Chief Executive Officer

Global Employee Message – November, 2012

Crawford & Company

Superstorm Sandy Impact

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A SUPER Sandy Catastrophe Response!

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Contents Services CAT Services Vehicle Services Connection Marine & Transportation Services U.S. & Canada ClaimsAlert℠ Global Technical Services ProAct Induction Center Contractor Connection℠

Crawford & Company

Third Quarter Financials Comparison

Third Quarter 2011

• Revenues: $283 M
• Net Income: $15M
• CRDB Earnings per Share: $0.28

Third Quarter 2012

• Revenues: $302M
• Net Income: $18M
• CRDB Earnings per Share: $0.33

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Third Quarter 2012 Business Summary

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• Legal Settlement Administration results reflect heavy activity related

to Deepwater Horizon class action settlement

• Continued improvement in Broadspire performance
• Flooding claims in Thailand and Australian weather events drove

EMEA/AP results

• Sequential improvement in Americas driven by Hurricane Isaac

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Crawford Operational Focus

• Capitalize on the strengths of our global footprint
• Continue to increase technological integration & innovation
• Grow revenue & improve operating margin
• Return Broadspire to profitability
• Generate healthy cash flow & reduce debt

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GEM Team Welcomes

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Emanuel “Manny” Lauria

EVP Global Client & Business Development

• Global Sales & Marketing
• Global Account Management
• Multinationals
• Sales Teams

Vince Cole

EVP Strategy & Performance Development

• Financial Planning & Analysis –

Performance

• Project Management

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Common Global Professional Designations

(not an all-inclusive listing)

• Associate Chartered Institute of Loss Adjusters (ACILA)
• Associate in Claims (AIC)
• Associate in Insurance Services (AIS)
• Associate in Risk Management (ARM)
• British Damage Management Association Insurance Technician

(BDMA Ins Tech)

• Canadian Certified Rehabilitation Counselor (CCRC)
• Canadian Human Resources Professional (CHRP)
• Canadian Occupational Health Nurse (COHN)
• Canadian Registered Safety Professional (CRSP )
• Canadian Risk Management (CRM)
• Chartered Accountant (CA)
• Chartered Insurance Professional (CIP)
• Chartered Insurance Operations Professional (CIOP)
• Chartered Loss Adjuster (CLA)
• Certified Case Manager (CCM)
• Certified Disability Management Specialist (CDMS)
• Certified Fire and Explosion Investigator (CFEI)
• Certified Fraud Examiner
• Certified Information Systems Auditor
• Certified Internal Auditor
• Certified Public Accountant (CPA)
• Certified Rehabilitation Counselor (CRC)
• Certified Vocational Evaluator(CVE)
• Certified Vocational Professional (CVP )
• Certificate from Chartered Insurance Institute (Cert CII)
• CRRN - Certified Rehabilitation Registered Nurse
• Chartered Property Casualty Underwriter (CPCU)
• Diploma from Chartered Insurance Institute (Dip CII)
• Entry Level Qualification for Chartered Institute of Loss Adjusters

(Cert CILA)

• Fellow Chartered Insurance Professional (FCIP)
• Fellow Canadian Risk Management (FCRM)
• Fellow Canadian Independent Adjusters Association (FCIAA)
• Fellow Chartered Loss Adjuster (FCLA)
• I-Car Gold
• Occupational Therapist (OT )
• Property Technical Certification (PTC)
• Registered Rehabilitation Professional (RRP)
• Registered Vocational Professional (RVP)
• Senior Human Resource Professional (SHRP)

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2012 Global Day of Service

1000 volunteers/63 projects/in 20 countries

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THANK YOU!!!

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To learn more visit the following: Crawford website: http://www.crawfordandcompany.com/ Investor Relations web page: http://www.crawfordandcompany.com/about-us/investor-relations.aspx Crawford Catastrophe Response web page: http://www.crawfordandcompany.com/catastrophe-response.aspx