Its Not Contagious: Connecting With Customers Who Have Mental - - PowerPoint PPT Presentation

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Its Not Contagious: Connecting With Customers Who Have Mental - - PowerPoint PPT Presentation

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Its Not Contagious: Connecting With Customers Who Have Mental Health Problems James Hudson & Danielle Tarullo Thursday, October 12, 2017 #VLA2017 Agenda * Introduction * National Picture * Recognizing Symptoms * Maintaining

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It’s Not Contagious: Connecting With Customers Who Have Mental Health Problems

James Hudson & Danielle Tarullo Thursday, October 12, 2017 #VLA2017

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Agenda

* Introduction * National Picture * Recognizing Symptoms * Maintaining Boundaries * Determining Options * Conclusion

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Takeaways

1. Confidence 2. Empathetic approaches 3. Helpful things to say 4. Resource list

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Chesterfield County Public Library

  • Just south of Richmond, VA
  • 252,000 cardholders (77% of county

population)

  • 10 branches
  • Collectively borrow approximately 2.3 million

print and digital items/year

  • 305,000 reference questions asked per year
  • Library meeting rooms reserved approximately

119,000 times annually

  • 4,000 high quality learning programs offered

each year

  • Department of county government. No library

board.

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Library = Learning

  • CCPL Mission: to help people

turn information into usable knowledge

  • 70% of our customers use the

library for learning

  • We support learning

experiences through all mediums

  • The library is a town square
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Throgmorton, K. (2017). Mental health first aid. American Libraries. Retrieved from …….https://americanlibrariesmagazine.org/2017/03/01/mental-health-first-aid/

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How to recognize symptoms

Douglas, M., Zaentz, S (Producers), & Forman, M (Director). (1975). One Flew Over the Cuckoo’s ……...Nest [Motion Picture]. United States: Fantasy Film.

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Maintaining appropriate boundaries

Kubrick, S. (Producer & Director). (1980). The Shining [Motion Picture]. United ……...States: Warner Brothers.

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Determining

  • ptions

Lee, R., Nunnari, G., Davison, D., Brown, G. Pitt, B. (Producers),& Scorsese. M. (Director). ……..(2006). The Departed [Motion Picture]. United States: Warner Brothers.

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Conclusion

Zackham, J., Stott, J., & Knox, T (Producers), Reiner, R. (Director). (2007). ……...The Bucket List [Motion Picture]. United States: Warner Brothers.

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Questions?

James Hudson Branch Manager,CCPL hudsonj@chesterfield.gov 804-318-8778 Danielle Tarullo Customer Service Supervisor, CCPL tarullod@chesterfield.gov 804-318-8778

VLA Evaluation tinyurl.com/th2017vla