International Society of Hospitality Consultants: Who We Are, What - - PowerPoint PPT Presentation

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International Society of Hospitality Consultants: Who We Are, What - - PowerPoint PPT Presentation

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International Society of Hospitality Consultants: Who We Are, What We Do, & Who We Do It For Presented by: Rick Pastorino October 2009 ISHC Conference 2 15+ 10 - 15 How Long You Have Number of Years 6 - 10 Been a Member 3 - 5 < 2

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International Society of Hospitality Consultants: Who We Are, What We Do, & Who We Do It For

Presented by: Rick Pastorino October 2009 ISHC Conference

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2

How Long You Have Been a Member

0% 5% 10% 15% 20% 25% < 2 3 - 5 6 - 10 10 - 15 15+

Number of Years

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3

How Many Years of “Consulting Advisory” Experience

0% 5% 10% 15% 20% 25% 30% < 5 6 - 10 11 - 15 16 - 20 21 - 25 26 - 30 31 - 35 35+

Number of Years

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4

Age of Members

0% 5% 10% 15% 20% 25% 30% 35% 40% 45% < 30 31 - 40 41 - 50 51 - 60 60+

Number of Years

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5

Education Level

0% 10% 20% 30% 40% 50% 60% High School Bachelors Masters PhD or equivalent

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6

Where We Worked AFTER College

0% 20% 40% 60% 80% 100% Yes No

In a Hotel Other "Operations" Postion

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7

# Languages Spoken

0% 10% 20% 30% 40% 50% 60% 70% 1 2 3 4 5

Number of Languages

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8

How Much We Work & Vacation We Take

0% 5% 10% 15% 20% 25% 30% 35% 40%

40 40 - 50 50 - 60 60 - 70 70 + <1 1 2 3 4 5 >5

Number of Hours Per Week Number of Weeks

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9

Types of Associations

0% 20% 40% 60% 80% 100%

Lodging Regional/State General (non specific) University Accounting Litigation Appraisal Management Park (Amusement, Waterpark) Marketing F&B Gaming

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Top 5 Associations Members Belong To

Hospitality Asset Managers Association (HAMA) Hospitality Sales and Marketing Association International (HSMAI) Cornell Hotel Society Urban Land Institute (ULI) AH & LA

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The Most Unusual Associations We Belong To

Sustainable Hospitality Consultants Slow Food Society/Assoc Barbershop Harmony Society The Actors Group Mensa Cuban Society of Tourism Professionals Friends of Hawaii Robotics

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Annual Conferences We Attend

1% Hotel Investment Forum India 3% HICAP (Hotel Investment Conference Asia Pacific) 3% CRE (Counselors of Real Estate Annual Convention) 3% CHRIS (Caribbean Hotel & Resort Investment Summit Miami) 4% CATHIE (Central America Tourism & Hotel Investment Exchange) 8% ULI (Urban Land Institute) Resort Conference 8% International Hotel Conference Italy 10% CHTIC (Caribbean Hotel & Tourism Investment Conference) 14% International Hotel Investment Forum Berlin 14% IH/MRS (International Hotel/Motel Restaurant Show New York) 18% Hunter Hotel Investment Conference 22% The Lodging Conference Phoenix 41% NYU International Hospitality Industry Investment Conference 54% ALIS (American Lodging Investment Summit)

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Boards of Directors, Company Committees/Chairs or Educational Positions Held

High School Hospitality Academy Board Chair College--Boards of Trustees State, City and Local Lodging and Hospitality Associations BoD and Committees NYU Tisch Center Chairman of Major International Architecture and Design Firm Mayor's Advisory Board HFTP BoD AH&LA BoD Advisory Board Hotel/Restaurant Assoc

ISHC members are influencing every aspect of our industry and services at the highest levels - from education of future leaders - to the Board rooms of hotel companies - to the most influential national and international associations representing our interests. Examples include:

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What We’ve Published

  • 8% - Capex-related articles/books
  • 13% - Contributed to Hotel Investment
  • 15% - Asset management-related articles/books
  • 80% - Have published too many articles/books to

list!

48% of us have published something

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Who Published Our Articles, Books, etc.

0% 20% 40% 60% AH&LA Hotel & Motel Management Hospitality Upgrade Hotel Online Lodging Hospitality Hotel Interactive Hotel News Now Cornell Quarterly Hotel Business Hsyndicate Lodging Magazine Real Estate Forum

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Where We Work -- Internationally

0% 20% 40% 60% 80% 100%

North America Central America Western Europe Other Asia (other than China) Middle East South America Eastern Europe Australia/New Zealand China Other: Africa, Caribbean, BVIs, Jamaica, Canada, Cyprus, Japan, Mexico

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Where We Work in North America

0% 20% 40% 60% 80% 100% U.S.A. Caribbean Canada Mexico

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Where We Work in United States

0% 10% 20% 30% 40% 50%

All regions Pacific Mid-Atlantic South Atlantic New England Mountain East North Central West South Central East South Central West North Central

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Where We Work in Europe

0% 5% 10% 15% 20% 25%

United Kingdom Germany France Scandinavia Spain Greece Italy Portugal Switzerland Austria Belgium Ireland Netherlands Other Finland

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Primary Industry Specialties

24% 9% 9% 7% 5% 5% 22% 9% 8% 7% 7% 5% 6% 0% 5% 10% 15% 20% 25%

Due Diligence/ Feasibility/ Market Studies Asset Management Financial/Investment Analysis/Finance & Accounting Litigation Support Marketing & Sales Development Services Legal Services Primary Speciality Generate Most Revenue

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The Industry Specialties No One Selected

Turnkey Development Services Tourism Research and Consulting Timeshare/Vacation Ownership Restaurants Recreational Facilities (golf, tennis) Privatization Ownership Transition Support Mystery Shopping Management Education Loan Underwriting Labor Relations Management Human Resources Franchise Expertise Family Entertainment Centers Facility & Interior Design Customer & employee surveys/guest satisfaction Corporate Board Expertise Casinos/Gaming Building Facility /Room Management Systems Appraisals Alternative Dispute Resolution Ad Valorum/Real Estate tax

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The Types of Properties That We Primarily Consult/Work

0% 10% 20% 30% 40%

Full-Service Hotels Resort Hotels Select-Service Hotels Independent Hotels Limited-Service Hotels Mixed-Use Developments

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The Types of Properties That No One Selected

Time Share/Vacation Clubs Spas Marinas Holiday Villages Green Hotels Golf Clubs/Properties/Courses Extended Stay Hotels/Corporate Apartments Conference Centers Cruise Lines Casino Hotel/Resorts Arenas/ Convention Centers

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“Hit Rate” on Bidding Projects

0% 10% 20% 30% 40% 50% < 25% 25% - 50% 50% - 75% 75% + No idea

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The Unusual or Non-Traditional Project

  • Central reservation system for pet hotels
  • Central reservation system for pilgrims traveling to Mecca &

Medina for the Islamic Hajj

  • Coffee farm in Hawaii
  • Conceptually develop and design virtually themed event

spaces and F&B venues

  • Conversion of a funeral home to a luxury hotel
  • Cotai Strip - largest hotel/building under construction at +14

million square feet and 7,000 keys

  • How to attract Japanese tourists to Cyprus
  • Tourism industry training in central Siberia for the Russian

Federal government

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Off the Beaten Path Location of Assignments

  • Almaty, Kazakhstan
  • Angola, Africa
  • Oil fields in eastern Utah and Southwest Pass,

Louisiana in the Gulf of Mexico

  • New Caledonia
  • French Polynesia
  • Outback Australia
  • Rain forest along the San Juan River, Nicaragua
  • Greenville, SC and Evansville, IN,
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Our Clients

0% 20% 40% 60% 80% 100%

Private - developer/operator Private - passive owner (investor) Public company Private - 3rd party operator/manager Private - lender Public - local government Other (Law Firms, Insurance Co's, etc.) Public - Federal/Central government Public - state/regional government International agency

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Top Attributes of Our Best/Favorite Clients

5% Open to ideas and acceptance of recommendation 7% Capital to work with / Financially capable 7% Client who knows he/she needs help & values our advice 10% Provides repeat engagements / long term relationship 15% Pays Promptly and Fairly 15% Values My Experience and Knowledge

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Biggest Complaint About Our Industry

3%

Complacency

3%

Too many brands

3%

Lack of independent thinking

4%

Unrealistic expectations

4%

Slowness in adopting technology

4%

Hospitality has been replaced by Wall Street mentality

4%

Lack of "real" industry knowledge

6%

Fees too low; competitors under price

10%

Deteriorating expertise & lack of professionalism

11%

Cyclical nature

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What We Love About Our Industry

0% 5% 10% 15% 20% 25% 30% 35%

Travel Continuous development and change Fun Opportunity to be creative Seeing a project go through design, development, and Diversity of challenges The variety of the projects. The People

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ISHC Recruitment and Teaming Efforts

0% 20% 40% 60% 80% 100%

Yes No

How Many of Us Have Succesfully Recruited New ISHC Members How Many of Us Have Brought Another ISHC Member into a Consulting Gig or Recommended One to Your Client

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Our Most Famous Clients

US Senate Miguel Aleman, President of Mexico Ty Warner “a real down to earth billionaire” Jon Tisch Tommy Hilfiger Johnny and June Carter Cash The inventor of Tylenol Jean-Michel Cousteau Sumner Redstone Ian Schrager Royal Family of Thailand Herb Alpert Ross Perot Fess Parker (played Daniel Boone & Davey Crockett) Robert Redford Donald Trump Peter Angelos – Baltimore Orioles Arch Stokes

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Retiring Soon?

0% 20% 40% Next 5 years Next 10 years 10+ years Never

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As a child, was this your dream job?

0% 20% 40% 60% 80% 100% Yes No