INTERACTION TRAINING for Deaf / Hard of Hearing And other - - PDF document

7/31/2018 1

“The Virginia Department for the Deaf and Hard of Hearing (VDDHH) promotes accessible communication so that persons who are Deaf and hard of hearing may fully participate in programs, services and opportunities throughout the Commonwealth”

Law Enforcement Officer’s

AWARENESS

and

INTERACTION TRAINING

for Deaf / Hard of Hearing And other Disabilities

“The Virginia Department for the Deaf and Hard of Hearing (VDDHH) promotes accessible communication so that persons who are Deaf and hard of hearing may fully participate in programs, services and opportunities throughout the Commonwealth”

Gary W. Talley Community Services Manager

“The Virginia Department for the Deaf and Hard of Hearing (VDDHH) promotes accessible communication so that persons who are Deaf and hard of hearing may fully participate in programs, services and opportunities throughout the Commonwealth”

GOAL: To improve interaction between Law Enforcement Officers and Deaf / Hard of Hearing Consumers and people with other disabilities.

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“The Virginia Department for the Deaf and Hard of Hearing (VDDHH) promotes accessible communication so that persons who are Deaf and hard of hearing may fully participate in programs, services and opportunities throughout the Commonwealth”

Number ONE Concern and the REASON for this training:

SAFETY

for the Officer and for the Citizen

“The Virginia Department for the Deaf and Hard of Hearing (VDDHH) promotes accessible communication so that persons who are Deaf and hard of hearing may fully participate in programs, services and opportunities throughout the Commonwealth”

Misunderstandings can easily occur if the citizen does not respond. The officer may have no way to know that the citizen simply cannot hear the instructions.

“The Virginia Department for the Deaf and Hard of Hearing (VDDHH) promotes accessible communication so that persons who are Deaf and hard of hearing may fully participate in programs, services and opportunities throughout the Commonwealth”

We will be talking about general characteristics of people with disabilities: Late Deafened and “Culturally” Deaf Hard of Hearing Deafblind and Blind Speech Impaired

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“The Virginia Department for the Deaf and Hard of Hearing (VDDHH) promotes accessible communication so that persons who are Deaf and hard of hearing may fully participate in programs, services and opportunities throughout the Commonwealth”

There are many individuals out in the world with a variety of different abilities. If you have specific questions about an issue not covered, please ASK.

“The Virginia Department for the Deaf and Hard of Hearing (VDDHH) promotes accessible communication so that persons who are Deaf and hard of hearing may fully participate in programs, services and opportunities throughout the Commonwealth”

Within these groups there will be a great diversity of ages: Older citizens Middle aged Young Adults Teenagers Children / adolescents

“The Virginia Department for the Deaf and Hard of Hearing (VDDHH) promotes accessible communication so that persons who are Deaf and hard of hearing may fully participate in programs, services and opportunities throughout the Commonwealth”

For those with hearing loss, the key difference in age groups is likely to be technology. Younger people who are deaf or hard of hearing are far more likely to have smart phones or tablets and use them to communicate.

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“The Virginia Department for the Deaf and Hard of Hearing (VDDHH) promotes accessible communication so that persons who are Deaf and hard of hearing may fully participate in programs, services and opportunities throughout the Commonwealth”

Hearing “Impaired”: SOME measurable level of hearing loss Hard of Hearing: difficulty understanding normal speech Deaf: Unable to understand normal speech

Definitions

“The Virginia Department for the Deaf and Hard of Hearing (VDDHH) promotes accessible communication so that persons who are Deaf and hard of hearing may fully participate in programs, services and opportunities throughout the Commonwealth”

If you should happen to stop a deaf

• r hard of hearing driver, how will

you know they have a hearing loss and are not just ignoring you?

“The Virginia Department for the Deaf and Hard of Hearing (VDDHH) promotes accessible communication so that persons who are Deaf and hard of hearing may fully participate in programs, services and opportunities throughout the Commonwealth”

A deaf individual may: sign “deaf” sign or fingerspell display a “Visor Alert” card have very poor or NO speech watch your mouth intently may not respond to your instructions

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“The Virginia Department for the Deaf and Hard of Hearing (VDDHH) promotes accessible communication so that persons who are Deaf and hard of hearing may fully participate in programs, services and opportunities throughout the Commonwealth”

A hard of hearing consumer may: be wearing hearing aids or a CI watch your mouth intently tell you he / she is hard of hearing may not respond to your instructions

“The Virginia Department for the Deaf and Hard of Hearing (VDDHH) promotes accessible communication so that persons who are Deaf and hard of hearing may fully participate in programs, services and opportunities throughout the Commonwealth”

May or may not have

• License Plate

Only 54 are currently in use

“The Virginia Department for the Deaf and Hard of Hearing (VDDHH) promotes accessible communication so that persons who are Deaf and hard of hearing may fully participate in programs, services and opportunities throughout the Commonwealth”

Something many deaf and hard of hearing citizens DO use is the Visor Alert Card.

7/31/2018 6

“The Virginia Department for the Deaf and Hard of Hearing (VDDHH) promotes accessible communication so that persons who are Deaf and hard of hearing may fully participate in programs, services and opportunities throughout the Commonwealth”

This Visor Alert Card has been updated and re-printed. The FRONT of the card remains the same. The BACK of the card is much improved, and will help facilitate communication between you and the citizen.

“The Virginia Department for the Deaf and Hard of Hearing (VDDHH) promotes accessible communication so that persons who are Deaf and hard of hearing may fully participate in programs, services and opportunities throughout the Commonwealth”

Visor Alert Program

Endorsed by VA Association of Police Chiefs and Department of Motor Vehicles

“The Virginia Department for the Deaf and Hard of Hearing (VDDHH) promotes accessible communication so that persons who are Deaf and hard of hearing may fully participate in programs, services and opportunities throughout the Commonwealth”

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“The Virginia Department for the Deaf and Hard of Hearing (VDDHH) promotes accessible communication so that persons who are Deaf and hard of hearing may fully participate in programs, services and opportunities throughout the Commonwealth” “The Virginia Department for the Deaf and Hard of Hearing (VDDHH) promotes accessible communication so that persons who are Deaf and hard of hearing may fully participate in programs, services and opportunities throughout the Commonwealth”

There are some general characteristics

• f Deaf and Hard of Hearing, but there

is no “typical” deaf or hard of hearing individual.

“The Virginia Department for the Deaf and Hard of Hearing (VDDHH) promotes accessible communication so that persons who are Deaf and hard of hearing may fully participate in programs, services and opportunities throughout the Commonwealth”

Many who use hearing aids also speech read or Speech-guess. Hearing aids and CI’s do NOT restore hearing to normal. Many users are still (somewhat) hard of hearing. The TYPE of hearing aid will also vary (analog versus digital).

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“The Virginia Department for the Deaf and Hard of Hearing (VDDHH) promotes accessible communication so that persons who are Deaf and hard of hearing may fully participate in programs, services and opportunities throughout the Commonwealth”

Lost hearing AFTER learning language (most define after age 19 to be “late-deafened”) Often, can speak clearly Often, can read and write well BUT, they are DEAF Late-Deafened

“The Virginia Department for the Deaf and Hard of Hearing (VDDHH) promotes accessible communication so that persons who are Deaf and hard of hearing may fully participate in programs, services and opportunities throughout the Commonwealth”

A late-deafened individual…

• May or may not use Sign Language
• May require an interpreter or written

communication

• May or may not have clear speech
• May or may not be able to

communicate with you by reading / writing

“The Virginia Department for the Deaf and Hard of Hearing (VDDHH) promotes accessible communication so that persons who are Deaf and hard of hearing may fully participate in programs, services and opportunities throughout the Commonwealth”

DEAF Also may be wearing hearing aids

• can help with environmental

sounds, such as sirens, horns, etc, but they are still deaf.

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“The Virginia Department for the Deaf and Hard of Hearing (VDDHH) promotes accessible communication so that persons who are Deaf and hard of hearing may fully participate in programs, services and opportunities throughout the Commonwealth”

• May require a sign language

interpreter – ASL or Signed English.

• May be able to communicate by

reading / writing

• May have understandable speech or

may not have any speech

“The Virginia Department for the Deaf and Hard of Hearing (VDDHH) promotes accessible communication so that persons who are Deaf and hard of hearing may fully participate in programs, services and opportunities throughout the Commonwealth”

For EFFECTIVE COMMUNICATION with Deaf, Late-deafened, and hard

• f hearing…

“The Virginia Department for the Deaf and Hard of Hearing (VDDHH) promotes accessible communication so that persons who are Deaf and hard of hearing may fully participate in programs, services and opportunities throughout the Commonwealth”

First, ASK what their communication needs are. Writing Sign Language Assistive Listening Device

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“The Virginia Department for the Deaf and Hard of Hearing (VDDHH) promotes accessible communication so that persons who are Deaf and hard of hearing may fully participate in programs, services and opportunities throughout the Commonwealth”

If they do not sign and prefer speech- reading: FACE the individual Good lighting on YOUR face with no “backlighting” Speak a little more slowly and clearly, but don’t over- enunciate

“The Virginia Department for the Deaf and Hard of Hearing (VDDHH) promotes accessible communication so that persons who are Deaf and hard of hearing may fully participate in programs, services and opportunities throughout the Commonwealth”

If their choice is written communication:

• Ensure adequate lighting
• Use white paper and a bold-point writing

pen (high contrast).

• Simplify questions and statements
• Be patient

Pre-Print cards with often-requested information

“The Virginia Department for the Deaf and Hard of Hearing (VDDHH) promotes accessible communication so that persons who are Deaf and hard of hearing may fully participate in programs, services and opportunities throughout the Commonwealth”

Myths and Misconceptions about Deaf and Hard of Hearing

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“The Virginia Department for the Deaf and Hard of Hearing (VDDHH) promotes accessible communication so that persons who are Deaf and hard of hearing may fully participate in programs, services and opportunities throughout the Commonwealth”

When one sense diminishes, other senses increase to compensate. Not true. We just learn to use our

• ther senses more effectively.

“The Virginia Department for the Deaf and Hard of Hearing (VDDHH) promotes accessible communication so that persons who are Deaf and hard of hearing may fully participate in programs, services and opportunities throughout the Commonwealth”

Deaf/HH are excellent lip readers

• Speech reading is a learned skill that

takes training and much practice

• Some are very good and some are not
• Will vary with individuals and

conditions

“The Virginia Department for the Deaf and Hard of Hearing (VDDHH) promotes accessible communication so that persons who are Deaf and hard of hearing may fully participate in programs, services and opportunities throughout the Commonwealth”

Hearing aids and cochlear implants restore hearing to normal. While many hearing aids are very good, hearing aids and implants, generally, make the user hard of hearing, and their effectiveness varies with the environment.

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“The Virginia Department for the Deaf and Hard of Hearing (VDDHH) promotes accessible communication so that persons who are Deaf and hard of hearing may fully participate in programs, services and opportunities throughout the Commonwealth”

All Deaf individuals use American Sign Language Most culturally deaf individuals use American Sign Language, but many late-deafened who learn sign prefer Signed English. Many late-deafened do not learn to sign.

“The Virginia Department for the Deaf and Hard of Hearing (VDDHH) promotes accessible communication so that persons who are Deaf and hard of hearing may fully participate in programs, services and opportunities throughout the Commonwealth”

American Sign Language is NOT a manual form of English, but a totally separate language. It’s origins are FRENCH Sign Language (Laurent Clerc)

“The Virginia Department for the Deaf and Hard of Hearing (VDDHH) promotes accessible communication so that persons who are Deaf and hard of hearing may fully participate in programs, services and opportunities throughout the Commonwealth”

Some very general characteristics of ASL Time signed first Topic - Comment No articles (a - an - the) Fingerspelling Facial expressions (Most) Interrogatives come last

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“The Virginia Department for the Deaf and Hard of Hearing (VDDHH) promotes accessible communication so that persons who are Deaf and hard of hearing may fully participate in programs, services and opportunities throughout the Commonwealth”

ASL is not a written language BUT, TTY’s, and Text Messaging have made it necessary to use written words to express thoughts and feelings

“The Virginia Department for the Deaf and Hard of Hearing (VDDHH) promotes accessible communication so that persons who are Deaf and hard of hearing may fully participate in programs, services and opportunities throughout the Commonwealth”

When responding, keep sentences simple and basic. Don’t use idioms or jargon

“The Virginia Department for the Deaf and Hard of Hearing (VDDHH) promotes accessible communication so that persons who are Deaf and hard of hearing may fully participate in programs, services and opportunities throughout the Commonwealth”

I am dispatching assistance to your location. Help coming. Wait. Did you witness the accident? Accident you see q

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“The Virginia Department for the Deaf and Hard of Hearing (VDDHH) promotes accessible communication so that persons who are Deaf and hard of hearing may fully participate in programs, services and opportunities throughout the Commonwealth”

In the home: There will be clues to alert you that a deaf person lives there. E 9-1-1 information Special doorbells / signalers Video Phones Amplified or Captioned Telephones TTY’s

“The Virginia Department for the Deaf and Hard of Hearing (VDDHH) promotes accessible communication so that persons who are Deaf and hard of hearing may fully participate in programs, services and opportunities throughout the Commonwealth”

Alarm Clock SYSTEM

“The Virginia Department for the Deaf and Hard of Hearing (VDDHH) promotes accessible communication so that persons who are Deaf and hard of hearing may fully participate in programs, services and opportunities throughout the Commonwealth”

TRINE Door Chime with wireless doorbell

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“The Virginia Department for the Deaf and Hard of Hearing (VDDHH) promotes accessible communication so that persons who are Deaf and hard of hearing may fully participate in programs, services and opportunities throughout the Commonwealth”

“Jetson’s” telephone

“The Virginia Department for the Deaf and Hard of Hearing (VDDHH) promotes accessible communication so that persons who are Deaf and hard of hearing may fully participate in programs, services and opportunities throughout the Commonwealth”

PockeTalker Ultra Comfort Duett

“The Virginia Department for the Deaf and Hard of Hearing (VDDHH) promotes accessible communication so that persons who are Deaf and hard of hearing may fully participate in programs, services and opportunities throughout the Commonwealth”

Captioned Telephone model 840i model 2400i

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“The Virginia Department for the Deaf and Hard of Hearing (VDDHH) promotes accessible communication so that persons who are Deaf and hard of hearing may fully participate in programs, services and opportunities throughout the Commonwealth”

Model 4425A Printing Teletypewriter Telephone ( VDDHH Standard Model)

“The Virginia Department for the Deaf and Hard of Hearing (VDDHH) promotes accessible communication so that persons who are Deaf and hard of hearing may fully participate in programs, services and opportunities throughout the Commonwealth”

People with hearing loss tend to get information visually. Your demeanor and facial expressions will be noticed.

“The Virginia Department for the Deaf and Hard of Hearing (VDDHH) promotes accessible communication so that persons who are Deaf and hard of hearing may fully participate in programs, services and opportunities throughout the Commonwealth”

Shining a light directing into the person’s face means you can’t be seen.

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“The Virginia Department for the Deaf and Hard of Hearing (VDDHH) promotes accessible communication so that persons who are Deaf and hard of hearing may fully participate in programs, services and opportunities throughout the Commonwealth”

Food for thought…

“The Virginia Department for the Deaf and Hard of Hearing (VDDHH) promotes accessible communication so that persons who are Deaf and hard of hearing may fully participate in programs, services and opportunities throughout the Commonwealth”

• 1. For a roadside stop, once I identify

an individual as “deaf”, am I required to get an interpreter? No…not by the side of the road, but be CERTAIN you are being understood.

“The Virginia Department for the Deaf and Hard of Hearing (VDDHH) promotes accessible communication so that persons who are Deaf and hard of hearing may fully participate in programs, services and opportunities throughout the Commonwealth”

• 2. Am I required to get an interpreter

before I can arrest a suspect who is deaf? No, but be certain to have an interpreter

• r an acceptable alternative means to

ensure that the individual understands his or her Miranda Rights before questioning them.

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“The Virginia Department for the Deaf and Hard of Hearing (VDDHH) promotes accessible communication so that persons who are Deaf and hard of hearing may fully participate in programs, services and opportunities throughout the Commonwealth”

I used the term “acceptable alternative” because not every deaf person signs or reads English well. You could also have a deaf person who is, for example, Hispanic or Asian, and will not understand either written English words or American Sign Language or Signed English.

“The Virginia Department for the Deaf and Hard of Hearing (VDDHH) promotes accessible communication so that persons who are Deaf and hard of hearing may fully participate in programs, services and opportunities throughout the Commonwealth”

• 3. How can I explain to a deaf

individual the reason I stopped him / her? Show the driver the problem (broken tail light, expired date on license plates) Write down the problem Use pre-printed cards

“The Virginia Department for the Deaf and Hard of Hearing (VDDHH) promotes accessible communication so that persons who are Deaf and hard of hearing may fully participate in programs, services and opportunities throughout the Commonwealth”

People with hearing and speech disabilities are not the only disabilities with which you need to be prepared. Mobility impaired (wheelchairs, walkers, and crutches) Blind and visual impairments Speech disorders

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“The Virginia Department for the Deaf and Hard of Hearing (VDDHH) promotes accessible communication so that persons who are Deaf and hard of hearing may fully participate in programs, services and opportunities throughout the Commonwealth”

Someone who is legally blind will not possess a driver’s license, but you may encounter them in other situations: domestic disturbances, public intoxication, or they could be a passenger in a vehicle driven by someone who is intoxicated or in possession of illegal substances.

“The Virginia Department for the Deaf and Hard of Hearing (VDDHH) promotes accessible communication so that persons who are Deaf and hard of hearing may fully participate in programs, services and opportunities throughout the Commonwealth”

“Legally blind” also includes those with a very limited field of vision. Normal vision has a field of vision around 180 degrees, while legally blind has only a 20 degree field of vision (or a ten degree radius).

“The Virginia Department for the Deaf and Hard of Hearing (VDDHH) promotes accessible communication so that persons who are Deaf and hard of hearing may fully participate in programs, services and opportunities throughout the Commonwealth”

The light blue represents 180 degrees

And the individual could see all ten number

The darker blue represents 20 degrees

And only the numbers 5 and 6 would be visible to this individual

1 2 3 4 5 6 7 8 9 10

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“The Virginia Department for the Deaf and Hard of Hearing (VDDHH) promotes accessible communication so that persons who are Deaf and hard of hearing may fully participate in programs, services and opportunities throughout the Commonwealth”

As with other identified disabilities, blindness and mobility impairment are covered under the ADA, and you must ensure that appropriate accommodations are provided and that you are being clearly understood.

“The Virginia Department for the Deaf and Hard of Hearing (VDDHH) promotes accessible communication so that persons who are Deaf and hard of hearing may fully participate in programs, services and opportunities throughout the Commonwealth”

Also, be aware that many people with disabilities use service dogs or

• ther animals. It is ONLY

permissible to ask what tasks the service animal performs.

“The Virginia Department for the Deaf and Hard of Hearing (VDDHH) promotes accessible communication so that persons who are Deaf and hard of hearing may fully participate in programs, services and opportunities throughout the Commonwealth”

FAQ’s Frequently Asked Questions This slide means we are almost finished

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“The Virginia Department for the Deaf and Hard of Hearing (VDDHH) promotes accessible communication so that persons who are Deaf and hard of hearing may fully participate in programs, services and opportunities throughout the Commonwealth”

You stop a deaf, 36 year old woman for speeding and administer a breathalyzer test, which she fails. You want to arrest and question her. Her 14 year old son, in the vehicle with her, says he can interpret for her. Is this OK?

“The Virginia Department for the Deaf and Hard of Hearing (VDDHH) promotes accessible communication so that persons who are Deaf and hard of hearing may fully participate in programs, services and opportunities throughout the Commonwealth”

A 54 year old man is seen weaving down the sidewalk, with his service dog. You stop him for questioning, determine he is intoxicated and arrest

• him. Do you allow the

service dog in the cell with the man?

“The Virginia Department for the Deaf and Hard of Hearing (VDDHH) promotes accessible communication so that persons who are Deaf and hard of hearing may fully participate in programs, services and opportunities throughout the Commonwealth”

You stop a van for speeding. The driver is mobility impaired – as a power chair and lift is clearly visible by the

• fficer.

The man is profoundly hard of hearing, belligerent, and weights 400

• pounds. He says the chair lift is not

working and he must be physically lifted into the chair. What is the SOP for this situation?

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“The Virginia Department for the Deaf and Hard of Hearing (VDDHH) promotes accessible communication so that persons who are Deaf and hard of hearing may fully participate in programs, services and opportunities throughout the Commonwealth”

You arrest a man who uses crutches. Your jail is overcrowded and the individual is put into an occupied cell. The other resident has the bottom bunk because he was injured during his

• arrest. Only the top bunk is available

and you have no other cells. What do you do?

“The Virginia Department for the Deaf and Hard of Hearing (VDDHH) promotes accessible communication so that persons who are Deaf and hard of hearing may fully participate in programs, services and opportunities throughout the Commonwealth”

QUESTIONS???

“The Virginia Department for the Deaf and Hard of Hearing (VDDHH) promotes accessible communication so that persons who are Deaf and hard of hearing may fully participate in programs, services and opportunities throughout the Commonwealth”

Qu Question ions? s? Co Comments? s?

Gary W Talley Community Services Manager VDDHH