Innovation & Commercialisation 27 May 2019
Roads, Rates and Rubbish 600,000 population 2,850km of roads 1,000km of bikeways 2,314 parks (16sqkm) 260,000 rateable properties 350,000 bins 180,000 water meters 12million visitors per year Slide 2
2016 – Establish the Digital City Program Different risk appetite Products not services WHAT Investment Logic and RoI City-owned telecommunications network HOW Large-scale adoption of IoT Cloud-based integration/automation Productivity through technology WHY Excellent customer experiences Slide 3
Priority 1 – Telecommunications City of Gold Coast believes that optic fibre is as essential as roads, streetlights and electricity networks in the functions of a city 1. Carrier licence - MFAD 2. Fibre backbone built from Helensvale to Coolangatta 3. Three loops – Central (under construction), North & South (planning) 4. Connecting most Council buildings, and urban centres 5. Savings and revenues being realised 6. Wi-Fi Slide 4
Priority 2 – Internet of Things (IoT) Potential for 600,000 devices over the network within a decade 1. City-wide LoRaWAN network built – Joint Venture with NNNCo 2. IoT field trials completed 3. Scale deployment over LoRaWAN – commencing July 4. $millions in savings and avoided costs 5. Real-time information for operations and customers, e.g. water consumption Slide 5
Priority 3 - Integration Custom-built platform in AWS Cloud 1. Loose coupling through APIs 2. Any system can work with any system 3. Multiple user types through custom-built interface 4. AI, ML, blockchain 5. Flexible Slide 6
Example 1 – Parking Custom-built API integration 1. Cash management completed 2. Systems integration Q1 FY 2019/20 3. Full operations Q2 2019/20 4. Advanced analytics (AI and ML) 5. Real-time alerting 6. Operational savings 7. Enhanced customer experience Slide 7
Example 2 – bins Trials completed 1. Technology works effectively 2. LoRaWAN as the scale deployment network 3. End-to-end design in early stage 4. Automated systems (AI and ML) 5. New payment options (customer-Council-vendor) Slide 8
Example 3 – Process Automation Initial trails show positive productivity impacts. 1. Reduction in errors 2. Reduced time to complete jobs 3. Immediate reduction of work backlog 4. Positive staff experience Slide 9
Recap 1. Roads, rates and rubbish can be innovative 2. IoT is essential for data-based productivity improvements 3. Cost-effective network is a prerequisite for IoT and mobile working 4. Loosely-coupled integration is essential to allow flexibility 5. Smart = ‘tailored to/by the user/customer’ 6. Act commercially to enable collaboration to thrive Slide 10
Contact details PO Box 5042 Gold Coast MC QLD 9729 P 1300 GOLDCOAST E mail@goldcoast.qld.gov.au W cityofgoldcoast.com.au
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