Information Technology 2015-2018 Business Plan and 2015 Budget Age - - PowerPoint PPT Presentation
Information Technology 2015-2018 Business Plan and 2015 Budget Age genda da Existing Core Services Vision and Mission Service Delivery Model Service Level Issues and Trends Service Area Information Accomplishments and
2015-2018 Business Plan and 2015 Budget
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Information Technology IT Strategy & Innovation Infrastructure Planning & Operations Digital Services & Mobility Enterprise Business Solutions Service Management Project Portfolio & Project Delivery
A Servic ice R Revie view f for I IT w was as completed i in 20 2013 13 with several rec ecommen endations i implemented ed t to modernize the IT IT s ser ervice.
IT S Service w e was re-orga ganized d effecti tive e January 20 y 2014 14 t to bet etter alig align resources w wit ith p provid idin ing service t to t
he p pub ublic, enha nhanc ncing ng enterpr prise se bu busi siness so s solutions a s and d ensuring th that ef t effec ective e IT IT S Str trategies es and nd I Inno nnovations
nhanc nce C City Servic ices an and Op Operatio ions.
en Acces ess t to Online e Services (7 (7*24)
– www.mississauga.ca provides information,
the time anywhere with many new mobile enabled services going on line. – 12.5 million customers accessed city services in 2013, a 15% increase – $8 million in online transactions
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and nd L Loc
(Ever erywher ere)
– In vehicle automation for all city buses, fire trucks, snow plows, and other Works and Operations fleet – Mobile apps and responsive sites
Digit ital an al and V Vid ideo Streaming (L (Live!)
– Live video production and video streaming of City Council meetings, General Committee, Budget Committee and support for all other Council chamber public meetings or events
Infrastructu ture a and System em A Access (7 (7*24*365)
– The network is comprised 631 km of fibre connecting 95 sites including Libraries, Community Centres, Arena, Museums and Marinas as well as other critical infrastructure such as Traffic Signals, Signs and Building Automation
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– IT infrastructure is designed with business continuity, redundancy and security to ensure City Operations and Services are supported 7*24*365 – System Uptime 99.99 per cent including servers, applications, network, telecommunications and web.
IT Service Management & t & S Support (7 (7*24*365)
– IT Help Desk by phone Monday to Friday 8:00 a.m. to 5:00 p.m. – On Call Support 7*24*365 for approximately 600 business applications, 2,250 desktop computers, 750 laptop computers, 200 field based units, 500 public access computers, in vehicle automation for all City Buses, Fire Trucks, Snow Plows and other Works and Operations fleet.
Wireles ess A Access (F (Free e Acces ess)
– Wireless Mississauga provides free Wi-fi access to the Public at all major City Facilities including Libraries, Community Centres, Arenas and other public locations.
hnolog
that enables City Services and drives efficiencies for City Operations. Key trends include:
– PUBLIC : mobile services driven by the consumer – digital access to everything – SOCIAL Media : online engagement, two way communication and transparency – WORKFORCE : mobile computing for our workforce - access and flexibility – FLEET : buses, fire trucks, snow plows – Automated Vehicle Location (AVL) and location based services – THINGS : signals, signs, streetlights – machine 2 machine automation – DATA : BIG data and OPEN data – Analytics and Business Intelligence (BI) – INTERNET : Bandwidth is KING – video makes up half of the bandwidth world wide – CLOUD : industry driven ; storage an opportunity – shift from capital to operating – WIRELESS : Wi-fi and cellular critical infrastructure – for public, staff and things – ALWAYS ON : 7*24*365 – service access an expectation – RAPID : must deliver mobile apps and services faster and smaller - bytes of service
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the Transit Bus System and SAP System
increasing costs of internet more publically available and more field automation
Million, while Replacement Value was approximately $102.7 Million
$- $1,500 $3,000 $4,500 $6,000 $7,500 $9,000 $10,500 $12,000 2009 2010 2011 2012 2013 2014* Amount nt in 0 n 000s Year ar o
pendi nditur ure
Software Applications Server and Backup Technology PCs and Notebooks Network, Infrastructure and PSN Communications Infrastructure
forecast
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requests
Call Centre)
enhancements
system
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Team
to include mobile site capability
Transfer and Visa Payable Automation (VPA)
enhancements
system enhancements
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Transit Radios)
– 2012 CAFE Award – 2012 MISA Excellence in Municipal Systems Award
malware protection and data security
Centre
Security Surveillance system upgraded
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System (CAMS)
Sheridan College and expansion of wireless network
communications and collaboration
2010, Outlook/Exchange)
Project
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both Public Sector and Private Sector organizations to ensure we are planning for and implementing innovation and best practices that improve Customer Service and drive Operational Efficiencies
high tech companies are also taking place with an emphasis on Consumer driven technology to align with what our Customers expect and what our next generation Workforce will expect.
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Inf nfor
hnolog
Highl hlight hts The IT Master Plan will be completed March 2015 with individual Service Area Technology Roadmaps being completed by September 2015. The IT Master Plan and Service Area Technology Roadmaps will inform the business planning process moving forward and ensure that Technology Innovation and Best Practices are integral to service improvements, growth and operational efficiencies.
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The following are some of the initiatives that will be implementing in 2015 that are being enabled by technology:
311 Mobile A App and Increasing Self-Service and On- line options
ecreati tion Gu Guide de : mobile/location based map interface (partnership with Surrey, B.C.)
ansit itway Termina nal A Aut utom
genda da Management t Sys ystem : paperless capable, video & self serve
anced T Traf affic ic Man anag agement Sys ystem : enabling real time traffic data and decisions
Field d Mobilit ility – enhancing existing mobile technology
Inc ncident nt Respons
ystem : mapping and notice
rt technol hnolog
meeting ng room
/ collaboration
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and Microstation – ($99K)
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Description 2015 Proposed Budget ($000's) 2016 Forecast ($000's) 2017 Forecast ($000's) 2018 Forecast ($000's) Labour and Benefits (20) 252 256 260 Operational Costs Increases Equipment maintenance and licenses - Net of allocations (Infor, VCOMM, Box, Desktop and Web GIS, other minor licenses) 106 103 (43) (45) Operational Costs Increases 106 103 (43) (45) Note: Numbers may not balance due to rounding.
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Description 2015 Proposed Budget ($000's) 2016 Forecast ($000's) 2017 Forecast ($000's) 2018 Forecast ($000's) Efficiencies and Cost Savings Equipment maintenance and licenses (Wide Area Network, Unix-HP, Microstation) (99) (57) Professional services (51) Operating materials and office supplies (30) Staff development and Overtime (30) Mobile and phone devices (15) Future reductions (168) (225) (225) Efficiencies and Cost Savings (225) (225) (225) (225) Note: Numbers may not balance due to rounding.
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Description 2015 Proposed Budget ($000's) 2016 Forecast ($000's) 2017 Forecast ($000's) 2018 Forecast ($000's) Operating Impact of New Capital Projects Operating Impact of New Capital Projects Current Revenue Changes Current Revenue Changes Annualized Prior Years Budget Decisions Annualized Prior Years Budget Decisions Total Changes to Maintain Current Service Levels (140) 130 (12) (11) Note: Numbers may not balance due to rounding.
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BR # 2015 FTE Impact 2015 Proposed Budget ($000's) 2016 Forecast ($000's) 2017 Forecast ($000's) 2018 Forecast ($000's) 2015 to 2018 FTE Impact 1326 0.5 56 113 115 118 0.5 0.5 56 113 115 118 0.5 0.5 56 113 115 118 0.5 SAP Enterprise Reporting (Decision Support System) - Contract Conversion to FTE Total New Initiative Total Description 2015 to 2018 Capital ($000's) New Initiative
26 Initiative Staff Description Full Time Equivalent 2015 Operating Impact ($000's) Full Time Permanent FTE Enterprise Decision Support Implementation Business Analyst (Conversion) 0.5 56 Enterprise Decision Support Implementation Project Leader - Annualization of 2014 Conversion to Full-time
Contract/Part Time FTE CLASS System Replacement IT Business Analyst - CLASS 0.5 TXM Software Improvement Program Application Developers & Project Manager 3.0 Mobility & Infrastructure Modernization Project Lead 1.0 IT Project Portfolio Advancement IT Capital - Contract Manager 1.0 5.5 56 2015 Full Time Staffing Request Total Operating
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Description 2015 Proposed Budget ($000's) 2016 Forecast ($000's) 2018 Forecast ($000's) Labour and Benefits 17,182 17,492 18,013 Operational Costs 4,941 4,861 4,413 Facility, IT and Support Costs (1,056) (1,098) (1,189) Total Gross Expenditures 21,068 21,256 21,237 Total Revenues (587) (587) (587) Total Net Expenditure 20,481 20,669 20,651 (1,142) 21,246 (587) 20,659 2017 Forecast ($000's) 17,751 4,637
28 The significant focus is asset lifecycle replacement and expansion of IT Infrastructure (Servers, Storage, Network and Wireless Access Points) with a total proposed IT Capital Budget of $8.67 million in 2015. The following table highlights projects key lifecycle and state of good repair requirements proposed:
Program Project 2015 Budget ($000's) Network Infrastructure
3,930 Applications - Replacement/Enhancements
2,971 Applications - New
939 Specialized IT Peripheral Equipment Special IT Equipment - Includes Public 210 PC Replacement / Maintenance PC/Notebook/Netbook Lifecycle 200 AV Equipment Assistive Learning Systems, Conferencing, Smart Rooms 150 Service Management IT Service Management Program 150 Simplification Flood Incident Response System 120 8,670 Grand Total
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2015 Capital Program Expenditures ($000’s) Total Expenditures $8.7M 2015 Capital Program Funding Source ($000’s) Total $8.7M
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2015 Proposed Budget ($000's) 2016 Forecast Budget ($000's) 2017 Forecast Budget ($000's) 2018 Forecast Budget ($000's) 2019-2024 Forecast Budget ($000's) Total 2015-2024 ($000's) 3,778 3,427 2,312 3,055 9,573 22,145 4,380 1,670 4,668 2,475 15,409 28,602 512 1,060 1,090 1,030 6,720 10,412 8,670 6,157 8,070 6,560 31,702 61,159
Note: Numbers may not balance due to rounding.
Program Expenditures Applications Infrastructure PC Replacement & Peripherals Total
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2015-2024 Capital Program Expenditures Total Expenditures $61.2 Million 2015-2024 Capital Program Funding Sources Total Revenues $61.2 Million
Tax, $58,729.0 , 96% Tax - Debt, $2,430.0 4%
32 2015 Total Unfunded Capital Requests $0.2 Million 2015-2024 Total Unfunded Capital Requests $0.3 Million
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Conversion to FTE