Incentives: The Evil Hat Liz Keogh liz@lunivore.com @lunivore - - PowerPoint PPT Presentation

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Incentives: The Evil Hat Liz Keogh liz@lunivore.com @lunivore - - PowerPoint PPT Presentation

Learning and Perverse Incentives: The Evil Hat Liz Keogh liz@lunivore.com @lunivore Perverse incentives are a common problem. We think more about solutions than we do about the system the solutions create. We can see systems better from


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Learning and Perverse Incentives: The Evil Hat

Liz Keogh liz@lunivore.com @lunivore

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Perverse incentives are a common problem.

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We think more about solutions than we do about the system the solutions create.

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We can see systems better from outside the system.

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Create a system, not a solution.

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Effect Action New effect Reinforces

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Effect Action New effect Limits

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Effect Action New effect Delay

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Wanted effect Action New effect Causes Look forward to

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Unwanted effect Action New effect Should limit Avoid

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Unwanted effect Action Unexpected effect Actually causes Avoid

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Growing cost

  • f change

Avoid

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Time Cost

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Growing cost

  • f change

Get it right up front Change costs more Actually causes Avoid

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Excellence Time

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Excellence Time

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Excellence Time What went wrong?

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Think we’re right Look for validation Feel really good!

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Think we’re right Find out we’re not Boo!

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N

J $

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J J J J J L J J

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Excellence Time

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Excellence Time

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between groups

  • ver

time

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Excellence Time

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Action New effect Reinforces Improvement

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Action New effect Metric, reward, avoidance of punishment Reinforces

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Appearance Reality

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Appearance Reality Improvement

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Appearance Reality Metric

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Improvement Metric

Delayed feedback Hard to measure Hard to achieve Quicker feedback Easier to achieve Valued as if it is the improvement

$

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Esteem Self- actualisation Love and belonging Safety Physiological

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?

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This is what I learnt today. This is what I hope to learn tomorrow. Can anyone help me find out… ?

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Excellence Time

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Liz Keogh liz@lunivore.com @lunivore

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 The Fifth Discipline, Peter M. Senge  Waltzing with Bears,

Tom de Marco & Timothy Lister

 Managing the Design Factory,

Don Reinertsen

 Six Thinking Hats, Edward de Bono  Snakes in Suits, Paul Babiak & Robert D. Hare  The Goal, Eliyahu M. Goldratt