The Evolution of User. Research Methodologies in Industry April 6 th 2008 Jon Innes
Three Threads of HCI Research From Grudin 2006 2
Major Themes in User Experience Research Magnitude Automated Formal Discount CIF RITE Estimation Testing Usability Testing Morea Eye Tracking Contextual 1 st EPIC Taylor Zuboff Suchman Design Ethnographic Studies Jobs & Outcomes Participatory Satisfaction Diary Emotion Design Surveys Web Logs Studies Studies Other Forms of Research Feedback Instrumented Click Instrumented Cards Beta Tracking Apps 1905 1980s 1990s 2000 2008 Approximate timeline of influential methods, researchers, or technology 3
Factors Influencing Future User Experience Design • Adaptive: Opensource & .NET • Collaborative: SOA, Web 2.0 • Cosmetic: XAML, Flash, CSS Customized • Transparent: BI, CRM • Workforce • Products • Services • Companies Globalized Ubiquitous Technology • Embedded and Mobile • RFID • SOA • 3G and WIFI 4
Thoughts For Today • What factors are shaping our methods? – Nature of products and services being analyzed? – Types of users we are studying? – Technologies available to support research? – Product design and development methodologies? – Increased expectations of consumers? The future is already here, it’s just unevenly distributed… William Gibson 5
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