Improving Patient Experience Through Health Literacy Alexandra - - PowerPoint PPT Presentation

Improving Patient Experience Through Health Literacy

Alexandra Daria Elim Simone

UNDERSTANDING

Meaningfulness refers to the value of the activities judged in relation to the individual’s own ideal of life.

I feel that doing this is relevant for me

“ “

P A T I E N T EMPOWERMENT

I am able to do this

Self effjcacy is the belief in one’s capabilities to produce desired results by one’s actions.

“ “

Impact means the accomplishment of a task is perceived to make a difference in the scheme

• f things.

I can make a difference

“ “

I have choices

Self-determination refers to a decision that is characterized by autonomous initiation and is self-determined.

“ “

CLINICAL IMPACT OF

MEDIC ATION DISCREPANCIES

21.8%

27 .2%

6.4%

• f potential to require a greater

patient supervision

• f the errors

were of clinical importance

• f potential to cause patient harm

21.8% 6.4%

spent on explaining print information.

36

min

/ p a t i e n t

HEALTH LITERACY

TO NON-ADHERENCE

1

4

resulted from choosing not to follow their discharge medication instructions Medication Discrepancy

above 6th-grade

reading g r a d e l e v e l

Currently, information at the hospital leads to unintentional miscommunication.

PROBLEM

To make the system informative, reproducible, and adaptable. To create a positive patient experience through a cohesive information system. SECONDARY PRIMARY

OBJECTIVES

Visually engaging materials designed for retention. Encouraging patient independence. Creating a cohesive visual system. Information is more empathetic to individual. Minimizing the uncertainty surrounding the clinic. Confusion with wayfjnding remedied by clear map and address.

APPROACHES

How might we change this routine?

B E F O R E PROCEDURE

Doctor Visit Preparation Consultation

?

ON DAY OF PROCEDURE

Find Clinic Procedure

Transportation

Clinical Prep

A F T E R PROCEDURE

Discharge

Bibliography

Abts, N., A. Hernandez, S. Caplan, A. Z. Hettinger, E. Larsen, and V. R. Lewis. “When Human Factors and Design Unite: Using Visual Language and Usability Testing to Improve Instructions for a Home-use Medication In fusion Pump.” Proceedings of the International Symposium of Human Factors and Ergonomics in Healthcare 3.1 (2014): 254-60. SAGEjournals. Human Factors and Ergonomics Society. Web. 17 May 2015. <http://hcs. sagepub.com/content/3/1/254.short>. Albrecht, J. S., A. L. Gruber-Baldini, J. M. Hirshon, C. H. Brown, R. Goldberg, J. H. Rosenberg, A. C. Comer, and

• J. P

. Furuno. “Hospital Discharge Instructions: Comprehension and Compliance Among Older Adults.” Journal of General Internal Medicine (2014): 1491-498. SpringerLink. Society of General Internal Medicine.

• Web. 20 May 2015. <http://link.springer.com/article/10.1007/s11606-014-2956-0>.

Lindquist, Lee A., Lise Go, Jori Fleisher, Nelia Jain, Elisha Friesema, and David W. Baker. “Relationship of Health Literacy to Intentional and Unintentional Non-Adherence of Hospital Discharge Medications.” Journal of General Internal Medicine 27.2 (2011): 173-78. SpringerLink. Society of General Internal Medicine. Web. 18 May 2015. <http://link.springer.com/article/10.1007/s11606-011-1886-3>. Quélennec, Baptiste, Laurence Beretz, Dominique Paya, Jean Frédéric Blicklé, Bénédicte Gourieux, Emmanuel Andrès, and Bruno Michel. “Potential Clinical Impact of Medication Discrepancies at Hospital Admission.” Eu ropean Journal of Internal Medicine (2013): 530-35. ScienceDirect. Web. 19 May 2015. <http://www.sci encedirect.com/science/article/pii/S0953620513000502>. Schulz, Peter J., and Kent Nakamoto. “Health Literacy and Patient Empowerment in Health Communication: The Importance of Separating Conjoined Twins.” Patient Education and Counseling 90.1 (2012): 4-11. ScienceDi

• rect. Web. 18 May 2015. <http://www.sciencedirect.com/science/article/pii/S0738399112003795>.