Identity & Purpose: Hedgehogs & Foxes Being intentional in - - PowerPoint PPT Presentation

Identity & Purpose: Hedgehogs & Foxes

Being intentional in an era of Choice, Change & Competition

ACSA Conference, Tasmania David Martin General Manager, HammondCare At Home

The market is open for business!

Residents and clients as choice-wielding consumers:

• Choice
• Change
• Competition

Choice – why can more be less?

When people have no choice life is unbearable…. But as the number of choices grows further, the negatives escalate until we become overloaded…choice no longer liberates but de- abilitates…Be a chooser not a picker

Barry Schwartz

Who cares about the who and the why? Consumer Choice Provider Choice

shapes WHAT you do HOW you do it WHO & WHY

• 1. Identity and purpose shapes an

appetite for risk

“Charities are not in the business to guarantee themselves being there in a millennium. We are here to take risks…for people who lead risky lives” (Baron Victor Adebowale)

• 2. Identity and purpose delivers

innovation

• 3. Identity and purpose is good for
• rganisational culture

“A strong workplace culture grounded in a rich, engaging sense of purpose is foundational to high- performing organizations” (Dr Louise Parkes – Voice Project)

• 4. Identity and purpose provides

focus and impacts on performance

Hedgehogs and Foxes

Phil Collins, Good to Great

Does I+P really have an impact in practice?

Case Study: HammondCare

HammondCare’s I+P shapes our appetite for risk

E.g. HammondCare’s Early Commencement Program

HammondCare’s I+P delivers innovation

HammondCare’s I+P is good for

• rganisational culture
• Empowering culture – staff are guided by principles and

encouraged to use judgement rather than policy directives

• Engaging culture – staff engagement across the
• rganisation was 86% (17% better than industry

benchmark)

Our Differentiators Dementia Care Palliative Care

HammondCare’s I+P provides focus and impacts performance