More than an Airport, Beyond Expectation Human Resources (HR) Training Practices of Incheon Airport Aviation Academy 26 th September. 2012 Speaker (Panel 5) (Ms.) Hee-Jeong Lee Executive Director Incheon Airport Aviation Academy Inchoen International Airport Corporation 1
More than an Airport, Beyond Expectation Contents 1 Introduction to Incheon Airport 2 Introduction to Incheon Airport Aviation Academy Human Resources (HR) Training System 3 4 Human Resources (HR) Training Programme 5 Major Achievements of Incheon Airport Aviation Academy (IAAA) 2
More than an Airport, Beyond Expectation More than an Airport, Beyond Expectation Chapter 01 Introduction to Incheon Airport 3
More than an Airport, Beyond Expectation 01. 1. Introduction to Incheon Airport Global Standard Airport possible for practical training and field exercise 3 rd expansion area Cargo Terminal (2) Cargo Terminal (1) 3 rd Runway Concourse A 1 st Runway 2 nd Runway Passenger Terminal 21,292,000 ㎡ Site Apron Apron 1, 2, 3 1 st RWY : 3,750m X 60m Passenger Terminal Passenger Terminal 1 Runway (3) 2 nd RWY : 3,750m X 60m Concourse Concourse 1 3 rd RWY : 4,000m X 60m Cargo Apron Cargo apron 1 , 2 4
More than an Airport, Beyond Expectation 01 . Introduction to Incheon Airport 62 million pax. Capacity (Passenger) 5.8 million ton (Cargo) Total Stands (Passenger) 173 57 (Cargo) 646,000 ㎡ PAX. Terminal The 3 rd expansion construction is underway. (up to 2017 ) 5
More than an Airport, Beyond Expectation More than an Airport, Beyond Expectation Chapter 02 Introduction to Incheon Airport Aviation Academy (IAAA) 6
More than an Airport, Beyond Expectation 02 . Introduction to IAAA 7
More than an Airport, Beyond Expectation 02 . Introduction to IAAA Pleasant and comfortable aviation and airport training HUB • SIZE : 73,891m 2 (11 floors, 1 basement) Classrooms (24) / Accommodation (63rooms) • LAYOUT : Training and operation facilities (1 st to 3 rd floor) Accommodation (4 th to 10 th floor) Amenities (2 nd to 3 rd floor) 8
More than an Airport, Beyond Expectation 02 . Introduction to IAAA Training expansion for pilots and air traffic controllers Size : 6,228 m 2 (8 th floor) Classrooms(13) / Accommodation (40 rooms) Layout : Multi-Purpose Training Facilities (1 st floor) Airport Safety Facilities (2 nd floor) Accommodation (4 th to 8 th floor) ※ Construction will be completed in March, 201 9
More than an Airport, Beyond Expectation More than an Airport, Beyond Expectation Chapter 03 Human Resources (HR) Training System 10
More than an Airport, Beyond Expectation 03 . Human Resources (HR) Training System Leading the aviation training center to fulfill the Vision of Incheon Airport Vision of Incheon Vision 2015 : A Global Airport leader creating the difference Airport Establish Secure future Enhance Strengthen hub Strategy sustainability growth Safety and competitiv- management engines efficiency eness system Value-creative human resources with global competitiveness HR Objective Take off Create self- Foster Generate global airport Strategy directed Value-creative professional creative culture Training capable people training space Environment center 11
More than an Airport, Beyond Expectation Aviation Security Course Customer Satisfaction Course Aviation Safety/ Flight Operation Course Competency based programme Airport Management/ Operation Course Human Resources (HR) Training System Airport Operation Course GTH ACI SME(Subject Matter Expert) Trainer Course Fellowship Training Master degree & Doctorate degree Course Systematic Training System according to strategies Internal MBA / Aviation professional Course IAAA Overseas business relevant Course ICAO Foreign Language Overseas Training Leadership International training course AMPAP Promotion Course Mandatory Course / Workshop Ethics / Culture / CS / Security Value Workshop / CAN meeting Assistant manager Executive director Overseas External National External Executive Manager Director Trainees Trainees 03 . External Trainees Internal l Trainees 12
More than an Airport, Beyond Expectation 03 . Human Resources (HR) Training System Integrated Human Resources (HR) management - Consistent human resource management by integration of HRM and HRD department Incheon Airport CEO Aviation Academy Training & Development Direct Reporting Direct control of CEO Planning • General training Plan Human • Academy facility management Resource Group Global Training • Global training development & Operation • Global aviation professional Human Resource Team training Aviation Training HRD HRM Interaction • Internal employee job training Labor relations & • Internal trainee job competency Welfare training 13
More than an Airport, Beyond Expectation 03 . Human Resources (HR) Training System Learning Follow-Up System (LFS) for internal emplyees Training Plan Establish I ndividual Competency Competency General Development D evelopment P lan Employees Establish Personal Activities (Establish IDP ) Objective ( MBO : M anagement By Objectives ) Manager Level Consult Competency Constant Coaching / Employees Development Path Support (Approve IDP ) HRM Competency Consult C areer Career Development (Human Resources Evaluation D evelopment P lan Monitoring/ Support Management) (General/ Leadership) (Connect with CDP ) HRD Competency Analysis Training Management Decide Training Plan (Human Resources (Leadership/ Job) / Feedback Management) Training 14
More than an Airport, Beyond Expectation 03 . Human Resources (HR) Training System External employees training management system - Systematic training process for entire airport personnel Course Development Trainee Registration Training Demand Survey Job Analysis System Registration E-Survey (E-mail) Learning Management System Population Analysis Formal Letter Documentation Course Design (Questionnaire, opinion survey) (Curriculum, Module) Formal Documentation Feedback Course Review Operation (Course Operation Result Review) 15
More than an Airport, Beyond Expectation More than an Airport, Beyond Expectation Chapter 04 Human Resources (HR) Training Programme 16
More than an Airport, Beyond Expectation 04 . Human Resources (HR) Training Programme Customer Satisfaction (CS) training for the word best service airport • Basic Course Assistant Manager Level (7 Hours) : Training Regular • Advanced Course Manager level (7 Hours) : dedicated to Course • Leadership Course Director Level (7 Hours) : Continuous CS • Instructor Workshop In-house instructors (7 Hours) : Improvement • Started in 2009 Sharing Global • Based on Incheon Airport CS best practices know-how with CS Course • Best practice Sharing, Airport Field Visit, workshop overseas airports CS Consistent • On-demand training environment Training Training Facility • Standing organization and customized material development Facility Improvement 17
More than an Airport, Beyond Expectation 04 . Human Resources (HR) Training Programme MBA and aviation business master and doctorate program at the airport Doctorate Programme Masters Programme Aviation Professional MBA Programme Advanced OJT Course Basic OJT Course 18
More than an Airport, Beyond Expectation 04 . Human Resources (HR) Training Programme Global training course development and operation according to training environment and characteristics General training according Curriculum based Specifically tailored on practice to annual training training suitable for schedule each organization Global Standards Training Contents Training for Best Facility developing & up-to-date equipment countries Training with in cooperation with organization on ICAO, Korean CAA and Affordable Korea International the basis of MOU Training Costs Cooperation Agency (KOICA) 19
More than an Airport, Beyond Expectation 04 . Human Resources (HR) Training Programme Specifically tailored global training programmes Group Workshop (Discussion) Airport Field Visit Leadership Training Culture Experiences Practical Exercise Industrial Site Visit 20
More than an Airport, Beyond Expectation More than an Airport, Beyond Expectation Chapter 05 Major Achievements of Incheon Airport Aviation Academy (IAAA) 21
More than an Airport, Beyond Expectation 05 . Major Achievement of IAAA Fostering 728 aviation professionals through doctorate, master and aviation professional programmes (since 2009) Aviation MBA Professional Master Doctorate (Aviation Semi-MBA Programme) (Master Degree Programme) (PHD Programme) 36 99 252 (42%) (46%) (42%) 85 213 49 ZZZZZZZZZZZZZZZZZZZZZ 430 (58%) ZZ 114 (58%) 178 43% of internal employees have (58%) completed these programmes (387 of 897 employees) 22
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