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How to create a meaningful change David Leach Max St John @leachdj - - PowerPoint PPT Presentation
How to create a meaningful change David Leach Max St John @leachdj - - PowerPoint PPT Presentation
Social Landlord to Social Business: How to create a meaningful change David Leach Max St John @leachdj @maxwellstjohn David Leach, Operations Director; Digital & Customer, Hello Orbit Group Max St John, Managing Director,
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Some context
- What will housing look like in 2020?
- Challenging environment.
- Deep research.
- Big thinking.
- A clear task.
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Orbit’s 2020 vision
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Why social and digital, why NM?
- Purpose drives engagement
- Collaboration drives innovation
- Digital lowers costs and provides choice
- Partnership combines social and tech
- Our purpose had huge potential
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Linking digital to the rest of the organisation
Digital Services
Resident Digital Inclusion Multi Media Customer Contact Content, Knowledge & Insight Staff Digital Confidence Supply Chain Collaboration Technology Digital Culture
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Nixon McInnes: Our approach
- 1. Analysis of where we are now
- 2. Co-create a compelling picture of the future
- 3. Design a roadmap for getting there
- 4. Sell-in and get traction with influencers
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- 1. The analysis
- Assess: Tech, Collaboration, Structure and
Culture, Purpose
- Uncover: review data from expert reports
- Dialogue: get insight from tenants and staff
- Identify: blocks to progress, best practice
- Share: present back to stakeholders
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- 2. Co-creating the future
- Drawing on expertise and passion at Orbit
- Harnessing the collective intelligence
- One day off-site with 40 staff to:
- 1. Inspire – through cutting edge examples
- 2. Create – space for the best ideas
- 3. Dream – what could be in 2020
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The output: A Digital Vision for Orbit
Purpose and meaning: We are more than social housing providers. Tools and technology: We build strong online communities. Collaboration and engagement: We are driven by open collaboration. Culture and structure: We create accountability through open-ness.
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- 3. Design a roadmap: Transforming Orbit
- Breaking down the big goals
- Creating pilot projects based on:
- The business need in two years’ time
- Value we need to create
- Connecting to the future vision
- Embedding into the Orbit 2020 Programme
- Linked to Customer, Process, Cultural Change
- Create the Digital Solutions Steering Group
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