How mobile working can help you deliver local authority - - PowerPoint PPT Presentation
How mobile working can help you deliver local authority transformation 10th February 2016 Birmingham Abavus Ltd. & iTouch Vision www.abavus.co.uk Agenda Registration & coffee Introduction & welcome - 1000 The
– The contemporary context for UK Local Authority operations
– How does technology enable the process
– Stafford Borough Council
– The breadth of options and potential candidates for technology enablement
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Line Of Business Systems Line Of Business Systems Line Of Business Systems Line Of Business Systems Line Of Business Systems Administration Administration Administration Administration Administration
Environmental Services Customer Services Social Care Revenue & Benefits Planning
Deep Process Expertise, Specialised Process, Service Specific System Architecture Fragmented Data, Duplicate Administration, Fragmented System Architecture, Diverged Procedures, High Cost of Ownership
5
Enterprise Administrative Support Resource (Customer Services) Service Specific Specialists Service Specific Specialists Service Specific Specialists Service Specific Specialists Consolidated System & Data Architecture Consolidated System & Data Architecture Consolidated System & Data Architecture Radical Departure From ‘Salami Slicing’ Cost Reductions Unified Support Processes, Access to Specialist Skills as Required, Unified Data, Lower Cost of Ownership
6 Enterprise Administrative Support Resource (Customer Services) Service Specific Specialists Service Specific Specialists Service Specific Specialists Consolidated System & Data Architecture Consolidated System & Data Architecture CRM Contact Centre
Case Management & Automation Integration, Cloud Delivery & MDM
Mobile Worker Closed Loop Feedback CHANNEL OF CHOICE Customer Self Service
integration to in house developed CRM)
Access)
Access integration to Lagan CRM)
Access)
(Customer Digital Access , integration to Lagan CRM)
Access , integration to Lagan CRM)
Access, integration to Java based CRM)
integration to Remedy CRM)
Access, integration into in house Microsoft SQL based CRM, Leisure App)
(Customer Digital Access, Mobile Worker, Case Management)
(integration into Lotus Notes based CRM)
Customer Digital Access, integration to Lagan)
Digital Access, CRM, Mobile Worker)
Access)
Case Managment, Mobile Worker) integration into Mayrise & Exor line of business applications)