How Circa Lighting's Integrated Digital Marketing Strategy Drives Effective Customer Engagement at Every Touch Point
Presented by: Al Bessin, COO, Circa Lighting Udayan Bose, Founder & CEO, NetElixir
April 24-25, 2019
How Circa Lighting's Integrated Digital Marketing Strategy Drives - - PowerPoint PPT Presentation
How Circa Lighting's Integrated Digital Marketing Strategy Drives Effective Customer Engagement at Every Touch Point Presented by: Al Bessin, COO, Circa Lighting Udayan Bose, Founder & CEO, NetElixir April 24-25, 2019 Objectives 2
Presented by: Al Bessin, COO, Circa Lighting Udayan Bose, Founder & CEO, NetElixir
April 24-25, 2019
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To be the premier merchant of designer-inspired lighting to designers and consumers, providing inspiration, world class service and support
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Manufacturing & Distribution Direct
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Hybrid B2B, B2SP, B2C across the US
Do business how your customers want, not how you want
Websites
Marketplaces
Social Media
Trade Media:
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Mission Helping Retailers Get Found Online, Win New Customers and Acquire Actionable Business Insights Founded in 2004 by Udayan Bose Premier Google and Bing Partner. UPS Ready Partner. Services Offered: Full Service Demand Gen Solutions: Paid Search, SEO, Paid Social, Amazon Ads Analytics Consulting and CRO, On-Demand Ecommerce Tech Development
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120+ Clients. 130 Team Members.
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Completes the purchases (mostly) between 11 AM and 2 PM Lives mainly in CA, NY, MA, CT, and TN Uses long tail, specific and intent driven queries between 4 and 7 words long when searching Completes purchases mainly on Mondays when Purchasing Valuable Items on Wednesdays In Top 20% (by Household Incomes) Takes time before making a purchase Waits for 3 – 7 days after beginning the purchase journey (latency) Visits the site 7-11 times before completing the purchase (latency) Mostly women in the age group 35 - 44 She is a Luxury Shopper, Business Traveler, and Home Décor Enthusiast and loves to shop in stores as well Uses 2.2 devices during the search- shop-buy process but is most likely to complete her purchase on a computer
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Push Geos with High Value Traffic Potential Use Cross-Device Data to Determine Device Level Investments Maximize Visibility During Key Shopping and Research Hours and Days Align Latency with Audience Targeting Strategies Be Found By Top Income Groups During End to End Purchase Journeys Be There For All Demographics with Always Available for Female Customers Maximize The Coverage of Long Tail Queries Across Ad Formats Reach out to the Potential and Relevant In-Market Audiences at the Right Moment
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Smart Campaigns Smart Bidding
Responsive Search Ads Responsive Display Ads
Prominence Metrics Non-Last Click Attribution Experiments
Detailed Demographics Advanced Audience Segments Dynamic Search Ads
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Source: Prediction Machines by Prof. Ajay Agarwal, Prof.Joshua Gans, Prof. Avi Goldfarb
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Audience Automation Creative Excellence Measurement
Dynamic Search Ads Smart campaigns Responsive search ads Non Last Click Attributions Detailed demographics
Smart bidding Responsive display ads Page Locations/Prominence Metrics instead of Avg. Position
and Shopping Campaigns Dynamic Remarketing & Prospecting Drafts & experiments Detailed Audience Targeting
Voice Search & Local Search
Online channels are ever evolving. NX keeps on testing new and relevant features to learn how to adopt them permanently. Below are some major features that NX has adopted for Circa Lighting over last few years.
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Smart Bidding Dynamic Search Ads Responsive Search Ads New Detailed Targeting Variables – For e.g. Household Incomes Customer Match Smart Display Campaigns Gmail Ads Audience Maximization around Site Visitors, In- Market, Lookalikes and Custom Combinations
Smart Bidding with Human Manipulations drives 69% of Sessions that have 154% better CTR, 27% lower CPC and 227% better ROAS than manual bidding Circa DSA had a ROAS which is about 200% higher industry benchmark for this campaign type. Helped us with driving more qualified searches which reduced CPC by 66% and improved ROAS by 208% Helped us with increase the traffic and revenue from top 10% of US Households by 122% and 112% YoY between Oct and Mar Traffic, Spend, Orders and Revenue grew by 4251%, 3597%, 1268%, and 1161% YoY in Google in 2019 across all audience types Helped us with driving traffic with a CPC at 25% cheaper CPC and drive revenue with maximum efficiency Helped us drive 600K incremental impressions at 62% lower CPC than all campaigns with a 9X Assist Ratio Helped us win new inventories for trademark keywords with CPCs 68% lower than SERP placement for trademark keywords
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tools and ERP-CRM
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M-T-L ERP-CRM Online Showrooms
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websites mobile app endless aisle ERP-CRM
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M-T-L ERP-CRM Online Showrooms
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