Home Group (Stonham) A providers perspective Sandra Wilson-Low – Senior Client Service Manager Sandra.Wilson-Low@homegroup.org.uk 07595651327
Home Group • A national not for profit organisation working with over 30,000 vulnerable people across the UK in over 500 Supported Housing, justice and health services • A registered social landlord building affordable housing with over 55,000 homes • Working in over 200 local authority areas • Home Group was established in the 1930’s in the North East by an act of parliament “To help our customers and clients to open doors to new opportunities and healthy lives ”
Norfolk Profile Outreach Services • Floating Support Service – provides support for vulnerable people at risk of homelessness. • Family Intervention Project – provides Intensive Support for Children and Families with complex needs who meet the troubled families criteria. • Move on East - provides a range of services to offenders / ex-offenders and support to those at risk of offending or coming out of custody • 4Women – Womens resource center Accommodation Services • Mental Health Supported Housing – support for people with severe and enduring mental health needs • Young Peoples Services – 16-24 year olds, young families and LAC services • Single Homeless Services – single homeless men • Domestic Abuse Refuge – women and children
What do we do and how do we do it? • Work with clients in the context of their family/friends/community network • Offer support to attend meetings, access specialist services, employment, training or education • Ensure respect and confidentiality – open and honest about things that cause us concern • Liaise with others involved in the clients care and support • Ensure regular visits and reviews from allocated workers • Offer all clients the opportunity to consult about the service they receive and the right to challenge, complain and praise • Provide consent based services where clients retain the right to change their mind
Working as part of a wider Multi Agency Team • DWP • Kings Lynn West Norfolk Borough council • Children’s Services • Child and Adolescent Mental Health Service CAMHS • Adult Services • Domestic Abuse Services • Police • Youth Offending Teams (YOT) • General Practitioners (GP’s)
What has the biggest success been? • Abilities to refer clients across our network of internal services • Diversify into health and criminal justice arenas • Deliver specialist services (e.g. Family Intervention Project) • To support over 2000 clients in Norfolk every year
How we promote the service? Where do referrals come from? Referrals coming from a variety of locations depending on the contract Referral processes vary depending on the contract but include; • Self Referral • Agency Referral • Criminal Justice (CRC and NPS) • Social Care (Adults and Children's) • Mental Health Promotion; • Service Leaflets and some online presence • Facebook • Word of mouth • Multi-agency meetings / case conferences
And what is the biggest challenge? • Continuing to maintain processional resources through changes in staffing (e.g. restructures of statutory teams) • Balancing the needs and wishes of our clients against contractual targets (e.g. PbR) • Working with clients with increasingly complex needs (e.g. LAC, complex mental health needs)
Any Questions? And Thank you
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