HOME CARE REFORM AND BEYOND Shona McQueen Assistant Secretary, Home Care Reform Australian Government Department of Health 23 March 2017
Aged Care Reform Introduction of My Aged Commonwealth Home Support Increasing Choice Care Programme, CDC in Home Care, expansion of My Aged Care Feb 2017 2011 2013 From July 2015 Increased consumer centric
Home Care Reforms The Increasing Choice in Home Care was announced in the 2015-16 Budget and commenced on 27 February 2017 The home care package will follow the consumer Consistent national approach to prioritising access to home care Reduce red tape and regulation for providers
Funding will follow the consumer Provider A Provider B (aged care planning region X ) (aged care planning region Y) Consumer ✔ ✔ unspent funds, move with consumer ✔ Home care package, including any • Home care package moves with the consumer, including unspent funds • No ACAR for home care • Providers can expand to accept additional consumers, including from other regions
Consistent national approach to prioritisation The National Prioritisation System National Package Inventory Unused Packages Used Packages The National Queue Consumers with a current home care approval
Overview of the consumer journey
Support and benefits - consumers Benefits Support More equitable and flexible Consumer working groups distribution of packages. Co-design on materials and Easier to choose and change information available. providers. Individual letters to Unspent funds will follow the consumers. consumer if they change providers. Consumers check lists. Quick and easy access to information through My Aged Care.
Support and benefits - providers Modernised and streamlined criteria to become an approved provider. Home care providers no longer have to apply through the Aged Care Approvals Round (ACAR). Opportunities for providers to be innovative in their service delivery. Market based system and high quality home care services.
Increasing Choice – what it all means
What we are hearing from advocates Home Care providers are choosing to set a $0 exit amount Consumers notified of a reduction in administration and case management charges made to their home care package budget Consumers told to agree to changes to their home care agreement without consultation Large deficits appearing on the consumer’s monthly statement, or the balance of unspent funds each month not rolling over to the next month
What we want advocates to do Review the checklists, fact sheets, videos and webinars to find the information to assist you to understand the changes to home care. You can download the checklists and fact sheets to hand out to consumers and service providers o https://agedcare.health.gov.au/programs/home-care-packages- program We have also produced the Your guide to home care package services booklet and the Your pathway to accessing a home care package . o These can be viewed at the Help at home tab on www.myagedcare.gov.au
Looking ahead – further reform
THANK YOU Shona McQueen Assistant Secretary, Home Care Reform Australian Government Department of Health 23 March 2017
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