Hold Everything – We Need RPA, or is it AI? EXPLOITING AI FOR PROCESS EXCELLENCE
ajburgess.com thatspacecadetglow.com
Robotic Process Automation “ The use of flexible software tools to automate manual activities for the delivery of business processes or IT services ”
Fedex
ARTIFICIAL IN INTELLIGENCE
WHAT THE #%&$@ IS ARTIFICIAL INTELLIGENCE ANYWAY?
DETERMINISTIC vs PROBABLISTIC
Judgement Type of Process Complex Ruled Based CPU Structured Semi-structured Unstructured Type of Input Data
AI CAPABILITIES CAPTURE INFORMATION WHAT IS HAPPENING? WHY IS IT HAPPENING? Image Recognition unstructured Natural Language data Voice Recognition Understanding Reasoning and Search Understanding Problem Solving structured Data Analysis / data Prediction Clustering NARROW AI GENERAL AI
Image Recognition
Speech Recognition
Search
Search
Search
Clustering Prediction
Natural Language Natural Language Understanding Understanding
Natural Language Understanding
Problem Solving Problem Solving
Problem Solving
Unstructured Automated Structured Data Input Processes Output Structured Data Structured Output Decision Automated Processes
Image Recognition unstructured Natural Language data Voice Recognition Understanding Reasoning and Search Problem Solving structured Data Analysis / data Prediction Clustering
ANDREW BURGESS andrew@ajburgess.com ajburgess.com thatspacecadetglow.com @A_J_Burgess 07770 211 121
IT ’ S YOUR CAREER, SO WHY AREN ’ T THE C-SUITE LISTENING TO YOU? Michael Ryan – Director Finance Transformation
Afternoon Agile Tracks in this room Making Finance Fit for the Future You Can Teach a Robot New Tricks
Rachel Griffiths Programme Manager Canon UK Making Finance Fit for the Future
My Story … Workflow Automation Accounts Payable 35 installations Orange 4.3 million invoices Hartwell Group 22 different ERP systems Vodafone SAP x 4 Philips Medical Oracle x 5 3 migrations from 2007 – Implemented an existing workflow on-premise scanning & workflow tool solutions 1987 31 years industry experience 2018
Trends / Progressions Invoices Payments Department Processes Technology • Custom rubber • Factoring • Team • SOX • Excel stamps Meetings • Cheque • Auditing • EDI • Alpha Split printing • SLA ’ s • Fraud •ERP’s • Major • Electronic • KPI ’ s Prevention • iProcurement Accounts Payments • Shared • Statement • Purchase • Consolidated • Corporate Services reconciliations orders Invoicing Credit cards • Centralised • Fax • Orange • Online • Off-shore • Printers internal mail banking • Outsourced • Supplier Portals envelopes • Rebates • Workflow • Email • Early • OCR Settlement • Expense • Supply Chain Management Finance • Cloud • Post process scanning • PO Flip
Why?
Challenges Legacy Invoice systems visibility Manual Handling touchpoints exceptions Non AP staff doing AP work Timely approvals Backlog Too much paper Invoice Long volume processing peaks time
Business Case
Success Do more Clarity with less Paperless Processing cost Controlled simple Less workflow Reporting payment runs Tracking invoices Cost Growing neutral / without saving increasing
What impact has the adoption of P2P technology had on your business? It has improved relationships with key 60% 26% 11% stakeholders It has increased the level of satisfaction with 62% 20% 14% P2P processes It has brought cost savings 65% 20% 12% It has given use increased control over P2P 66% 21% 10% processes It has increased productivity 70% 15% 12% Agree Neither/Nor Disagree
What would be the top three key benefits of implementing P2P technology? 12% Facilitating improved mobile working 21% Being able to manage the risk of fraud 26% Enabling better collaboration with suppliers 26% Allowing for ability to conduct improved analytics 28% Enabling collaboration between finance and procurement 29% Allowing for improved compliance with procurement and finance 36% Allowing for better prodctivity in finance and procurement 37% Reducing risks and errors 38% Enabling better spend and cash control
Reporting
Reporting
Reporting
Reporting
Summary Why? • Who • Outcomes • Measure • Report •
Thank you
John Wallace CEO - Documation
• What is a Software Robot ? • Software Robots: • in Financial Processing • Fit and Forget? • Can they learn?
• Humans interact with software to perform tasks including: • Transferring Information to or from: • Forms • Letters • Voice calls • Online chats • Other systems • Checking • Validating • Making decisions • Responding to requests • “ If a software related activity is frequently performed and you can write some rules around it, it ’ s a candidate for Robotic Automation ”
30% of respondents have implemented Robotic Automation
Process Transformation - BPM • Often applied to end to end processes: • Well suited to: • Order to Cash • Generic automation requirements • Record to Report • Standard Vendor Solutions Available • Incorporating best practice • Procure to Pay • Benefitting from long term development • AP Automation • High volume, high performance • … • … • Typically includes: • Document capture • Data Capture • Electronic forms BPM • Workflow • API level Integration • BI / Reporting • …
Robotic Process Automation - RPA
Robotic Process Automation - RPA • Typically applied to sub processes: • Reconciliations • Well suited to: • Updating customer details • Gaps between processes and systems • Price comparisons • Repetitive user tasks • Write Offs • Rapid deployment • Financial close • Visualising the work • … • … • Typically includes: • Opening Emails & Attachments • Logging into applications • Filling out forms and spreadsheets • Copying data between screens RPA • Extracting data from multiple sources • Calculations • Logic based decisions • …
RPA BPM Robotic Process Automation Business Process Management
Process Automation BPM RPA
QA Selection Budget check, Format, Branding, Approval Rules... Auto Code ... eDelivery … Dream Request Approve Order Pay Match Receipt Invoice Data Capture, Auto Match, Auto Receipt, Post to ERP, Validation, Variance Code... Discrepancies ... Confirmations... Fraud detection... Purchase to Pay
Continuous improvement is better than delayed perfection Mark twain
Don ’ t Fit and forget ! Fit and forget ? Those who fail to Those who do not learn from history remember the past are doomed to are condemned to repeat it Winston Churchill repeat it George Santayana
Approval Rules, Budget check, Format, Branding, QA Selection etc.. Auto Code ... eDelivery etc Dream Request Approve Order Pay Match Receipt Invoice Data Capture, Auto Match, Auto Receipt, Post to ERP, Validation, Variance Code etc.. Discrepancies etc.. Confirmations etc.. Fraud detection etc.. Purchase to Pay
Pay Match AP Reject? Purchase to Pay
Share of workload AP AP AP 2.1 1.7 1.1 Activities per invoice Purchase to Pay
Would you allow automated processes to self-improve by machine learning? 60% expect to introduce more software robots in the next 2 years With no oversight? … 0% Most survey respondents expect over 50% of all manual tasks to be carried out by a software robot by 2023
Cognitive Automation Artificial Intelligence Machine Learning CA Analytics BPM RPA
CA • Select the right software tools: BPM • Process Transformation RPA • Filling gaps with RPA • Continuous Improvement is better than delayed perfection • Transform in stages • Learn from history • Create a feedback loop • Let the robots do the talking • ( … and the people make the decisions!) You can teach a new robot new tricks … … and it works both ways
Survey Amazon Echo Spot John.Wallace@Documation.co.uk
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