Hold Everything We Need RPA, or is it AI? EXPLOITING AI FOR - - PowerPoint PPT Presentation

Hold Everything – We Need RPA, or is it AI?

EXPLOITING AI FOR PROCESS EXCELLENCE

ajburgess.com thatspacecadetglow.com

Robotic Process Automation

“The use of flexible software tools to automate manual activities for the delivery of business processes

• r IT services”

Fedex

ARTIFICIAL IN INTELLIGENCE

WHAT THE #%&$@ IS ARTIFICIAL INTELLIGENCE ANYWAY?

DETERMINISTIC vs PROBABLISTIC

Type of Process Judgement Ruled Based Type of Input Data Structured Semi-structured Unstructured Complex

AI CAPABILITIES

CAPTURE INFORMATION WHAT IS HAPPENING? WHY IS IT HAPPENING? structured data unstructured data Image Recognition Voice Recognition Data Analysis / Clustering Search Understanding NARROW AI GENERAL AI Natural Language Understanding Reasoning and Problem Solving Prediction

Image Recognition

Speech Recognition

Search

Search

Search

Prediction Clustering

Natural Language Understanding Natural Language Understanding

Natural Language Understanding

Problem Solving Problem Solving

Problem Solving

Structured Data Unstructured Data Input Automated Processes Structured Output

Decision

Automated Processes Structured Output

structured data unstructured data Image Recognition Voice Recognition Data Analysis / Clustering Search Natural Language Understanding Reasoning and Problem Solving Prediction

ANDREW BURGESS andrew@ajburgess.com ajburgess.com thatspacecadetglow.com @A_J_Burgess 07770 211 121

IT’S YOUR CAREER, SO WHY AREN’T THE C-SUITE LISTENING TO YOU?

Michael Ryan – Director Finance Transformation

Afternoon Agile Tracks in this room Making Finance Fit for the Future You Can Teach a Robot New Tricks

Rachel Griffiths

Making Finance Fit for the Future

Programme Manager Canon UK

My Story…

1987 31 years industry experience 2018

Accounts Payable Workflow Automation

Orange Hartwell Group Vodafone Philips Medical 2007 – Implemented an

• n-premise scanning &

workflow tool

35 installations 4.3 million invoices 22 different ERP systems SAP x 4 Oracle x 5 3 migrations from existing workflow solutions

Trends / Progressions

Invoices

• Custom rubber

stamps

• Alpha Split
• Major

Accounts

• Consolidated

Invoicing

• Orange

internal mail envelopes

• Email

Payments

• Factoring
• Cheque

printing

• Electronic

Payments

• Corporate

Credit cards

• Online

banking

• Rebates
• Early

Settlement

• Supply Chain

Finance Department

• Team

Meetings

• SLA’s
• KPI’s
• Shared

Services

• Centralised
• Off-shore
• Outsourced

Processes

• SOX
• Auditing
• Fraud

Prevention

• Statement

reconciliations Technology

• Excel
• EDI
• ERP’s
• iProcurement
• Purchase
• rders
• Fax
• Printers
• Supplier Portals
• Workflow
• OCR
• Expense

Management

• Cloud
• Post process

scanning

• PO Flip

Why?

Challenges

Manual touchpoints Legacy systems Non AP staff doing AP work Backlog Timely approvals Invoice visibility Handling exceptions Too much paper Long processing time Invoice volume peaks

Business Case

Success

Paperless Clarity Controlled simple workflow Less payment runs Reporting Do more with less Processing cost Tracking invoices Cost neutral / saving Growing without increasing

What impact has the adoption of P2P technology had on your business?

70% 66% 65% 62% 60% 15% 21% 20% 20% 26% 12% 10% 12% 14% 11% It has increased productivity It has given use increased control over P2P processes It has brought cost savings It has increased the level of satisfaction with P2P processes It has improved relationships with key stakeholders Agree Neither/Nor Disagree

What would be the top three key benefits of implementing P2P technology?

38% 37% 36% 29% 28% 26% 26% 21% 12%

Enabling better spend and cash control Reducing risks and errors Allowing for better prodctivity in finance and procurement Allowing for improved compliance with procurement and finance Enabling collaboration between finance and procurement Allowing for ability to conduct improved analytics Enabling better collaboration with suppliers Being able to manage the risk of fraud Facilitating improved mobile working

Reporting

Reporting

Reporting

Reporting

Summary

• Why?
• Who
• Outcomes
• Measure
• Report

Thank you

John Wallace

CEO - Documation

• Software Robots:
• in Financial Processing
• Fit and Forget?
• Can they learn?
• What is a Software Robot ?

• Transferring Information to or from:
• Forms
• Letters
• Voice calls
• Online chats
• Other systems
• Checking
• Validating
• Making decisions
• Responding to requests
• Humans interact with software to perform tasks including:
• “If a software related activity is frequently performed and you

can write some rules around it, it’s a candidate for Robotic Automation”

30% of respondents have implemented Robotic Automation

Process Transformation - BPM

• Often applied to end to end processes:
• Order to Cash
• Record to Report
• Procure to Pay
• AP Automation
• …
• Well suited to:
• Generic automation requirements
• Standard Vendor Solutions Available
• Incorporating best practice
• Benefitting from long term development
• High volume, high performance
• …
• Typically includes:
• Document capture
• Data Capture
• Electronic forms
• Workflow
• API level Integration
• BI / Reporting
• …

BPM

Robotic Process Automation - RPA

Robotic Process Automation - RPA

• Typically applied to sub processes:
• Reconciliations
• Updating customer details
• Price comparisons
• Write Offs
• Financial close
• …
• Well suited to:
• Gaps between processes and systems
• Repetitive user tasks
• Rapid deployment
• Visualising the work
• …
• Typically includes:
• Opening Emails & Attachments
• Logging into applications
• Filling out forms and spreadsheets
• Copying data between screens
• Extracting data from multiple sources
• Calculations
• Logic based decisions
• …

RPA

RPA

Robotic Process Automation

BPM

Business Process Management

Process Automation

BPM RPA

Request Approve Order Receipt Match

QA Selection Approval Rules... Budget check, Auto Code ... Post to ERP, Confirmations... Auto Match, Variance Code... Data Capture, Validation, Fraud detection...

Pay Invoice Dream

Format, Branding, eDelivery…

Purchase to Pay

Auto Receipt, Discrepancies ...

Continuous improvement is better than delayed perfection Mark twain

Those who fail to learn from history are doomed to repeat it Winston Churchill

Fit and forget ? Don’t Fit and forget !

Those who do not remember the past are condemned to repeat it

George Santayana

Request Approve Order Receipt Match

Approval Rules, QA Selection etc.. Budget check, Auto Code ... Post to ERP, Confirmations etc.. Auto Match, Variance Code etc.. Data Capture, Validation, Fraud detection etc..

Pay Invoice Dream

Format, Branding, eDelivery etc

Purchase to Pay

Auto Receipt, Discrepancies etc..

Match

Purchase to Pay

Pay Reject?

AP

Purchase to Pay

Activities per invoice Share of workload

1.7

AP

1.1

AP AP

2.1

Would you allow automated processes to self-improve by machine learning?

Most survey respondents expect over 50% of all manual tasks to be carried

• ut by a software robot by

2023 60% expect to introduce more software robots in the next 2 years

With no oversight? …0%

Cognitive Automation

BPM RPA Artificial Intelligence Machine Learning Analytics CA

You can teach a new robot new tricks…

• Select the right software tools:
• Process Transformation
• Filling gaps with RPA
• Continuous Improvement is better

than delayed perfection

• Transform in stages
• Learn from history
• Create a feedback loop
• Let the robots do the talking
• (…and the people make the decisions!)

…and it works both ways

CA

John.Wallace@Documation.co.uk

Survey Amazon Echo Spot