HELPP Lottery Session 2016 HAAO Convention November 8, 2016 About - - PowerPoint PPT Presentation

HELPP Lottery Session

2016 HAAO Convention

November 8, 2016

About Us

• Kathleen Abbruscato, HELPP Customer

Service Representative

• Jim McLean, Director of Gaming Solutions &

Regulatory Affairs

• Terry Jarrell, Ontario Sales Manager

Today’s Topics

• HELPP Web Page
• HELPP BOT Manual
• Seasonal Games
• Regulatory Update
• Use of Proceeds
• FAQs
• Tips to Increase Sales
• Industry Marketing Campaign
• Contact Info

HELPP Web Page

• Customized web page for auxiliaries
• www.arrowgames.com/HELPP
• Program Updates, download forms and

publications from AGCO website, contact information

5

HELPP BOT Manual

• Manual addresses all

aspects of BOT fundraising

• Available for download on

HELPP web page

• Printed copies are available

via our office

Seasonal Games

• The holiday season is a great time

to add one of our seasonal holiday games to your product mix

• We have two BN1 games

available for 2016

• Both are in stock and ready

for immediate delivery.

Regulatory Update

• No changes to BOT Terms & Conditions since last year
• Last Revision to Terms & Conditions (June 2015)
• Provision for debit cards
• Uses updated terminology (Gaming Related Suppliers)

Debit Cards

• In August 2013, AGCO announced

a pilot project to allow debit cards to be used for break open ticket purchases

• Pilot completed and the use of debit

cards is now permitted in the T&Cs to purchase tickets

Regulatory Update Continued

• Reminders of July 2010 Regulatory Changes
• AGCO Information Bulletin 62
• Focussed on 2 key elements that have been the subject of

many questions from auxiliaries:

#1 Longer licence periods

#2 Ability to carry unsold tickets to new licence

Longer Licence Periods

• Key feature #1

– A maximum 5 year licence period – Based on licensing authority’s assessment of risk

• File reports on time, no issues with use of proceeds,

funds balance = longer licence period – Licenses may extended for up to a 5 year period

Licence Periods Continued

• If you have complete, unopened deals at the end of your licence

and your licence has not exceeded 5 years, request an amendment to the expiry date – Amendments must be requested before expiry date

• Licensing officer will generally require a letter requesting an

amendment (sample letter in the Manual)

End of Licence Changes

• Key feature #2

– Unsold tickets remaining in the container at the end of the licence period can be carried over to new licence – Tickets will need to be counted at end of licence only; no need to

• pen and reconcile

– Complete, unopened deals may not be carried over

• This only applies if you cannot get your licence extended

How?

• Do not open the tickets
• Count all remaining unsold tickets at the end of the

licence and remove from the container

• Record the number of unsold tickets on the Break

Open Ticket Lottery Report in Section 3. c) 7. on Page 2:

How Continued

• When the new tickets arrive with the new

licence number, put an entire deal of tickets with the new licence number in the container

• Add the remaining tickets from the previous

licence to the top of the container and sell along with the new tickets

How Continued

• On the lottery report for the new licence, the

additional tickets will be captured as part of the calculation for the gross revenue and any prizes that were included in the remaining tickets will be captured

• Full details in the Manual

Provincial Fee Rebate

• If you have unsold open (that you are not carrying

forward) or complete deals at the end of a licence, you are eligible to apply for a rebate of the Ontario Provincial Fee paid on these tickets

• Rebate request form is available from Kathleen or

from the HELPP website

• Completed forms are submitted to Bazaar & Novelty

and then forwarded to the AGCO for approval

• 1. Name of Claimant:

Street Address: City: Province Postal Code Phone License No and/or Registration No.

• 2. Claimant is applying for rebate from:

Gaming Supplier Name: Gaming Supplier Reg.#: Claim Initiated By:

Charity

• 3. Description of Claim

Type: BN1

# of Units:

X AGCO Fee / Unit: $84 = Rebate Amount Serial Number(s) Product in Possession? Where:

• 4. Reason for Claim:

Product Damaged Defective Imprinting Other Fire Water Insurance Co: Claim # Lost/Damaged by Carrier Carrier Name: Trace/Claim# Product Stolen Police Report: Non-payments Charity BOT Seller Gaming Equipment Supplier

• 5. Explanation for Rebate (attach additional information if required):

License: Charity:

• 6. Certification:

I hereby certify that the above information is correct and that I am authorized to submit this claim. Print Name: Signature: Position: Date Submitted: Office Use Only - Recipient Action Taken by Manufacturer and/or Gaming Supplier Date Received: Authorization: Reviewed By: Date Adjusted: Credit No.: Date Forwarded: Processed By:

REQUEST FOR PROVINCIAL FEE REBATE

Use of Proceeds

• For what can an auxiliary use BOT proceeds?
• Generally, auxiliaries use for two purposes:

– Purchase of equipment for health care facility – Training

• Full details in the Manual

Training

• AGCO’s Lottery Licensing Policy Manual (Section 2)

sets the overall policy for use of proceeds

• Lottery licensing officer responsible for approving

(or not) all uses of proceeds

• Common question – can I use HELPP proceeds to

attend the HAAO Convention?

From the AGCO’s Policy Manual

• Volunteer and/or staff training may be an eligible use of lottery

proceeds.

• The following types of training or workshops may qualify:

– conferences or workshops that train volunteers to fulfill an organization’s charitable mandate, for example:

• training volunteers for Big Brothers, halfway houses and to be

counselors at rape crisis centres; or

• training volunteers for community safety programs.
• Does the HAAO Convention meet these requirements?

On Your Application Form

• Lottery licensing officer must approve use of

proceeds

• Be as specific and as detailed as possible on the

application form (Section 4., Page 2)

Questions

• Consult with the licensing officer in advance if need be
• Any questions regarding use of proceeds should be

directed to licensing officer

• Once the licence is issued with your approved use of

proceeds, you cannot change – If you need to change the use of proceeds, request an amendment from the municipality

FAQs

Q: What payment forms are acceptable for tickets? A: Cash and debit cards. Credit cards and cheques are not permitted

FAQs

Q: Can customers remove the tickets from the container? A:

• No. Only your employees or volunteers may

remove the tickets from the container.

FAQs

Q: What happens if a player buys a ticket, leaves and comes back to redeem it? A: AGCO requires that players open all tickets immediately and redeem any winners immediately. This information must be posted on the clear plastic container.

FAQs

Q: What do I do with the winning tickets? A: Once you have verified the ticket is a winner, pay the player the amount identified

• n the ticket in cash or more tickets and

retain the winning ticket from the player. Punch a hole through the winning ticket.

Continued

• You must retain all winning tickets, with the

exception of the $1 winning tickets which may be destroyed by tearing them in half.

• Your Auxiliary may choose to hold onto all winning

tickets (including $1) for reconciliation purposes.

• All winning tickets (except $1 winners) must be

held for 90 days after the end of each reporting period.

FAQs

Q: How old must customers be to purchase Break Open Tickets? A: Customers must be 18 years of age to purchase tickets.

FAQs

Q: Do my staff or volunteers have to be 18 years of age or over to sell the tickets? A:

• No. Staff or volunteers do not have to be
• ver 18 years to sell the tickets.

FAQs

Q: Customers may ask how many of the top prize winners (ie $125, $100, etc.) remain in the container. Am I allowed to reveal this information? A:

• No. The Alcohol and Gaming Commission
• f Ontario prohibits the sharing of such

information.

FAQs

Q: Can staff or volunteers purchase the tickets? A:

The licensee shall ensure that no person directly involved in or responsible for the conduct of the lottery event or involved in the sale of break open tickets shall purchase any break open tickets or participate in the game which he or she is assisting to conduct

Tips to Increase Sales

• Location, location, location! Setup your sales in a high

traffic area for both potential players and staff at the health care facility. If your facility has a restaurant or

• ther fast food outlet, these are prime locations.
• Ask the health care facility to promote the sales to its

staff who will respond positively to the message that the proceeds benefit the facility.

Tips continued

• Promote the charity aspect with

lines such as “Help support local health care by purchasing our tickets”.

• Players feel good about supporting

a good cause, even if they don’t win.

Tips continued

• Consider selling a HELPP ticket and another

seasonal ticket – players like variety.

• Make sure your sales container is clear,

uncluttered and prominently displayed so players can see the tickets.

Tips for Increasing Sales

• If a player has a winner, always ask them if they

would like more tickets. There are plenty of $1 winners in each deal and offering players two more tickets is an effective way to increase your sales.

Tips for Increasing Sales

• Use point of sale materials to advertise at your

sales location and in other high traffic areas in the hospital if possible.

POS Item - Poster

POS Item – Container Cards

BOT Industry Marketing

• A Break Open Ticket Ad Campaign has started on Global and

some other TV stations

• The commercials depict the types of organizations that benefit

from the funds raised by selling BOTs (HELPP tickets)

• They will run until the end of March 2017

Marketing continued

• The campaign is being funded by the Break Open Ticket

Development Fund and includes a contest where players can go to a website to enter and win up to $5000

• The contest will run for the month of November and ends Dec

4th

• The commercials will continue to run until the end of March

2017

Marketing continued

• There is signage that can be

placed inside your container

• This signage includes a QR code

that players can scan on their phones to link to the contest web site – the actual website is also printed on the signage for players that don’t have a smart phone.

Contacts

• To order tickets and POS items:

Kathleen Abbruscato HELPP Customer Service Representative 1-800-983-7300 (HELPP Toll-free) 1-877-983-7301 (toll free fax) kabbruscato@arrowgames.com

Contacts

• For assistance with licensing, reporting and

regulatory issues: Terry Jarrell Ontario Sales Manager 1-877-983-7300 tjarrell@arrowgames.com

Questions