Health and Safety in Retailing and Distribution Abigail Miller - - PowerPoint PPT Presentation

Health and Safety in Retailing and Distribution

Abigail Miller Health and Safety Manager Home Retail Group

Retailing

Retailing – Common Problems

• The Great British Shopping Public. We can’t pre-

select customers so have to allow for young, old, disabled etc.

• Staff turnover, shifts and geographical spread
• Slips, trips and falls, particularly customers (e.g.

grapes, nylon banding, empty pallets in aisles, any sort of spillage, roof leaks ....)

• Safety of displays and falling stock
• Work at height (e.g. picking from racks, putting

up POS)

• Manual handling (virtually all stock is handled

somehow, some is seriously heavy)

• Aggressive and violent behaviour by customers
• Fork lift and pallet trucks .... even shopping

trolleys

• Escalators and travelators (falls, buggies, trolleys)

Distribution – Common Problems

• Distribution centres
• Pedestrian/MHE segregation e.g. order picking
• Loading dock and trailer incompatibility
• Drive-aways from loading bays
• Overloaded inbound containers
• Retail premises
• Lack of space
• Town centre deliveries onto the pavement
• Home deliveries
• Problems with location
• Delivery to point of use, not just front door

IOSH Retail and Distribution Group

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We represent more than 1,000 IOSH members working in retail, warehousing, road transport and distribution and also allied trades like catering, premises design and refit.

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We organise networking events on common problems.

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We work with other Groups like Construction on common issues and other trade bodies like FTA and

• BRC. And of course CIEH C and I

Black Friday Mayhem

Black Friday Planning

Controlling the Customer

Storage at

Store Storage of Stock in Warehouse

Post-Event Issues Product

Purchase/ Shipping

Purchase & Shipping

Right Price Any other issues Delivered

• n time

Loading/ container Issues Packaging/ labelling QA Product

Storage at Distribution centre

Just-in-Time Delivery Dangerous Goods

Special Considerations

Fire Loading Staffing levels Space

Storage at Store

Means of escape Any other issues Shop floor

• r back of

house Slips/Trips/ Falls Falling Flying Objects Manual Handling

Stampede of the sales 'animals': Black Friday frenzy turns violent as shoppers fight over bargains

 Daily Mail 28 November 2014

Managing the Customer

Welfare Facilities Local Consideration s Avoiding Violence Weather Conditions Queue Systems

Post event issues

Customer returns Jobbing / Return to manufacture r Storage at Distribution centre Reverse logistics Storage of unsold stock at store

Questions?