Health and Safety in Retailing and Distribution Abigail Miller - PowerPoint PPT Presentation

Health and Safety in Retailing and Distribution Abigail Miller Health and Safety Manager Home Retail Group

Retailing

Retailing – Common Problems • - The Great British Shopping Public. We can’t pre - select customers so have to allow for young, old, disabled etc. • - Staff turnover, shifts and geographical spread • - Slips, trips and falls, particularly customers (e.g. grapes, nylon banding, empty pallets in aisles, any sort of spillage, roof leaks ....) • - Safety of displays and falling stock • - Work at height (e.g. picking from racks, putting up POS) • - Manual handling (virtually all stock is handled somehow, some is seriously heavy) • - Aggressive and violent behaviour by customers • - Fork lift and pallet trucks .... even shopping trolleys • - Escalators and travelators (falls, buggies, trolleys)

Distribution – Common Problems - Distribution centres - Pedestrian/MHE segregation e.g. order picking - Loading dock and trailer incompatibility - Drive-aways from loading bays - Overloaded inbound containers - Retail premises - Lack of space - Town centre deliveries onto the pavement - Home deliveries - Problems with location - Delivery to point of use, not just front door

IOSH Retail and Distribution Group - - We represent more than 1,000 IOSH members working in retail, warehousing, road transport and distribution and also allied trades like catering, premises design and refit. - - We organise networking events on common problems. - - We work with other Groups like Construction on common issues and other trade bodies like FTA and BRC. And of course CIEH C and I

Black Friday Mayhem

Post-Event Issues Product Controlling Purchase/ the Shipping Customer Black Friday Planning Storage of Storage at Stock in Store Warehouse

Right Price Any other QA Product issues Purchase & Shipping Packaging/ Delivered on time labelling Loading/ container Issues

Just-in-Time Delivery Dangerous Space Goods Storage at Distribution centre Staffing Special levels Considerations Fire Loading

Means of escape Shop floor or back of Any other house issues Storage at Store Falling Manual Flying Handling Objects Slips/Trips/ Falls

Stampede of the sales 'animals': Black Friday frenzy turns violent as shoppers fight over bargains Daily Mail 28 November 2014 

Welfare Facilities Local Queue Consideration Systems s Managing the Customer Weather Avoiding Conditions Violence

Customer returns Jobbing / Storage of Return to unsold stock manufacture at store r Post event issues Storage at Reverse Distribution logistics centre

Questions?