Have your say at surreycc.gov.uk/transportreview or call 0300 200 - - PowerPoint PPT Presentation

Have your say at surreycc.gov.uk/transportreview

• r call 0300 200 1003

by 2 February 2015

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Item 9

SCC Local Transport Review: Environment & Transport Select Committee 12 March 2015

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Agenda

1. Recap on the background to the Local Transport Review 2. Overview of the consultation process 3. Initial analysis of the consultation results 4. Savings target for 2015/16 and beyond 5. Political approval process for change 6. Any questions 6. Any questions

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Background to the review

• We are reviewing the County Council’s major spending on

local transport

• The review aims to integrate services, find efficiencies, and

make savings via three streams

• 1. Local Bus
• 2. Concessionary Fares
• 3. Community Transport
• 3. Community Transport

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Pre cursor to the Public consultation

On 23 September 2014 cabinet authorised officers to carry out a wide ranging public consultation on proposed changes to Local Transport The consultation wanted to understand: 1. How important bus and community transport services are to our residents ? And how this would impact them if it was reduced or no longer there? 2. How important and valued the two extra SCC funded concessions are to our qualifying pass holders? Point 2 above will allow us to review the value of the local ‘extra’ concessions:

• Free disabled travel before 9.30 am or after 11.00 pm (Monday to Friday)
• Free ‘companion’ passes

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Overview of the public consultation

The public consultation was launched on 8 October 2014 set to run until 14 January 2015. It was extended to 2 February 2015 in light of the

• verwhelming response to the consultation.

Ways to respond:

• Filling out a questionnaire (online and hard-copy).
• Hard copy questionnaires were available from multiple locations across the

county including libraries, local council offices and on request via the contact

• centre. They were also available in easy read and large print format.
• Email or write to the project team.
• Phone or SMS text the contact centre.

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Promoting the public consultation

Emails and letters were sent out to stakeholders informing them of the public consultation and encouraging involvement. These were sent to:

• SCC Members, Borough Councillors, Local Committees, MP’s, LEPS, Central

Government

• District and Borough Councils, Parish & Town Councils, Resident Associations,

Neighbourhood Forums, Neighbouring Local Authorities.

• Employers & Business Organisations via Surrey Connects, Schools & Colleges,

Phase Council, Public Health, Acute Hospitals, CCG’s

• Equality organisation (disability and older people groups etc) , Faith Groups, Bus

Users UK and NW User Group

• Community transport providers and service operators
• Internally – Schools and Learning, Adult Social Care etc.

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Promoting the public consultation

• SCC offices, D&B offices, parish councils, resident associations, equality
• rganisations
• Libraries, community centres, village halls, GP’s, Sixth form colleges,

supermarkets and citizen advice bureaux’s

• Bus stations, on buses and at our busiest bus stops
• Made available on request via our Contact Centre

3850 posters advertising the public consultation were printed and distributed to: Other communication mediums included: Dedicated website for the review, social media (Facebook posts & Twitter),

• nline newsletters (communicate, Surrey Matters, Issues Monitor), editorial

copy for D&B, parish and local newsletters, paid for press advertising. 8870 paper copies of the consultation were distributed to libraries, local council offices and available on request via the contact centre.

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Stakeholder face to face engagement

A comprehensive engagement campaign with stakeholders was undertaken in the consultation period with over 40 events held.

Audience Details Local Area Committees Each Local Area Committee. Parish and Town Councils Surrey & Sussex Association of Local Councils, several parish and town councils (with some areas grouped). Disability Groups Surrey Coalition, Disability Alliance Networks, community transport groups, deaf forums, learning disability groups, disability forum. Businesses Business forum (key businesses in Surrey) Bus User Groups North West Bus User Group & Bus Users UK Residents and Bus Users UK 6 roving bus events held in Addlestone, Walton on Thames, Oxted, Dorking, Godalming and Woking. Internal Schools place planning and commissioning, Member Reference Group Service operators Bus operators and Community Transport providers.

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Public consultation results

• 6723 responses were received via the consultation questionnaire (more

than double that was received in the Bus Review in 2009-10)

• 14 postal responses were received (residents, parish councils and

housing associations)

• 68 email responses were received (residents, parish councils, housing

associations, borough councils, healthcare providers, education providers, youth service providers)

• 3 reports from Bus Users UK (two thematic forums & a telephone survey)
• Hundreds of calls were fielded by the contact centre

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14% 13% 12% 7% 7% 4% 3% 6% 1% Responses by area Guildford Waverley Mole Valley Tandridge Elmbridge Reigate & Banstead Surrey Heath Spelthorne Woking 12% 10% 8% 8% 7% Runnymede Epsom & Ewell Outside Surrey Not specified

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26% 16% 6% 3% 3% Responses by age group 65 - 74 45 - 64 75+ 25 - 44 26% 20% 25 - 44 Under 18 18 - 24 Prefer not to say

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58% 39% 3% Responses by gender Female Male Prefer Not to Say 58%

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46% 10% 7% 4% 4% 3% 2% 2% 0% Responses by employment status Retired Full time employment (30 hours or more per week) Part time employment (less than 30 hours per week) In full time education (school, college

• r university)

Self-employed (full time or part time) Voluntary employment Not required to work due to a 22% Not required to work due to a disability or illness Not employed Homemaker In part time education (school, college or university)

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95 55 20 15 7 Asian or Asian British Mixed Other Backgrounds Black or Black British Gypsy, Roma,Traveller Responses by ethinicity 5860 414 257 White British Prefer not to say White any other background 1000 2000 3000 4000 5000 6000 7000

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13%

Have you used bus services in Surrey in the past 12 months?

Yes No 87%

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26% 9% 9% 9% 4% Which statements best describe why bus services aren't used in Surrey? Prefer other modes of transport (driving, cycling, walking etc) Don’t run frequently enough Bus doesn’t go where I want it to Journey times too long Too expensive 19% 15% 9% Cannot rely on timetable No bus service where I live Availability of fare information in advance of travel

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47% 8% Do you hold a concessionary bus pass? Yes I have an older person's bus pass No Yes I have a disabled 45% Yes I have a disabled person's bus pass

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28% 12% 11% If bus travel with your concessionary bus pass were no longer free before 9:30am and after 11:00pm and you had to travel. Which statement(s) would best describe what you would do as an alternative? Not travel Travel by bus between 9.30am and 11.00pm Pay for a bus journey 25% 24% Use an alternative mode of free transport (eg, get a lift) Use an alternative mode of paid transport (eg, taxi)

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52% 15% 14% What would you do if the companion pass was removed? I wouldn’t be able to travel Companion would pay for

• wn travel

I Would pay for my companion’s travel 52% 19% companion’s travel I would be able to travel on my own

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2000 2500 3000 3500 4000 4500 How frequently are bus services used in Surrey? 500 1000 1500 Less often than any

• f the above

1 - 2 days per week 3 - 5 days per week 6 - 7 days per week

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4000 5000 6000 7000 8000 9000 What times of the day are buses used in Surrey? 1000 2000 3000 Before 9:30am 9:30am - 3pm 3pm - 6pm 6pm - 8:30pm 8:30pm - 1:30am

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20% 18% 12% 8% 6% 4% 3% What are the main reasons for using bus services in Surrey?

Travelling to/from shops to do non essential shopping (eg clothing) Travelling to/from shops to do essential shopping (eg food) Attending medical appointments (hospitals, doctors and dentists) Visiting leisure/recreational activities Visiting friends or relatives

18% 15% 14%

Travelling to/from work Other Travelling to/from school, college or university Visiting care/community centres

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22.6% 10.2% 6.8% 3.2% 0.4% 0.3% What would people do to make a journey if their bus service was no longer available to them? Would not travel Travel by personal car/motorcycle Walk Get a lift Travel by taxi Travel by train 21.8% 12.6 11.6%

• 10. 4%

Travel by train Other Cycle Use a car sharing scheme Use a car club

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22.6% 12.2% 1.8% 0.6% How important are bus services to users in Surrey?

• 1. Very Important
• 2. Important
• 3. Moderately important
• 4. Of little importance

62.7%

• 5. Unimportant

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19% 10% 8% 8% 4% What would encourage you to start using bus travel/increase your bus travel ?

Real time information More information about available bus services, times and fares None of these Bus stop improvements (eg new shelters, improved access to enable wheelchair users to get on/off the bus, etc) Bus priority at traffic signals to reduce journey times

16% 13% 12% 10%

On board audible and visual next stop announcements Smart ticketing (eg an oyster card style system) Improved customer service (eg provision of better disability awareness training for drivers on the needs of disabled and frail older people) Availability of free WiFi Page 124

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33% Would you support a fare increase if it kept your current service? (only fare paying customers) No Yes 67%

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Using the consultation data

1. The data from the consultation will be interrogated and cross analysed. 2. We have also asked operators for data on journeys (e.g. patronage, time of travel, destination of travel etc) Both data sets will be used to inform the plans for change to be developed, so that our decision making will be based on evidence, as well as professional judgment. We are also considering other factors such as school place planning, other future developments, economic growth, and social, medical and employment need in our decision making.

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Savings proposals for 2015/16

Proposal In detail

• 1. Review reimbursement

methodology The English National Concessionary Travel Scheme (ENCTS) was published for 15/16 in December 14 at a reduced rate of 51.44%. This lower rate should generate a saving in 15/16 dependent on the number journeys eligible for reimbursement

• 2. Renegotiate bus contracts

Renegotiate existing payments, inflation uplift, and length of contracts

• 3. Service compromises

Reduced support to some services. For example:

• Reduce frequency (e.g. Instead of every hour will now be every 90 mins)
• Reduce days of operation (e.g. five days per week down to three days per

week)

• A few service withdrawals but integrity of the network will remain (e.g. those

affected may now have to walk for 10 minutes to get another bus)

• 4. Commercialise

Community Transport Savings made through a revision of how grants are awarded to providers encouraging them to operate on commercial basis.

• 5. Using developer

contributions (time limited) Use legacy developer contributions (s106) to support bus services

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Political approval process

Outputs of the consultation have been shared with:

• Member Reference Group on 12 February 2015
• Local Committee Chairmans’ group on 3 March 2015
• Environment and Transport Select Committee on 12 March 2015

We will share the details of the proposals with:

• Member Reference Group on 17 April 2015
• Local Committee Chairmans’ group on 28 April 2015
• Local Committee Chairmans’ group on 28 April 2015
• Environment and Transport Select Committee on 14 May 2015

Final report to Cabinet on 26 May 2015. If approved changes will be widely communicated in June 2015 and will come into effect late August 2015.

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Have your say at surreycc.gov.uk/transportreview

• r call 0300 200 1003

by 2 February 2015

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