Harris County, Texas 3rd Largest County in the United States - - PowerPoint PPT Presentation
Harris County, Texas 3rd Largest County in the United States Largest Los Angeles County, Harris County California Criminal Justice Center Dedicated Criminal Courts Building 22 District Courts 15 County Courts 2 nd Largest Cook County,
Largest Los Angeles County, California 2nd Largest Cook County, Illinois Harris County Criminal Justice Center
Dedicated Criminal Courts Building
22 District Courts – 15 County Courts
Criminal Justice Center Civil Justice Center Juvenile Justice Center 1910 Civil Court Building Future Court of Appeals Family Law Center Minute Maid Park
DISTRICT CLERK
Keeper of Records
Child Support
Jury Duty
Court Support
Customer Service Criminal
Customer Service Civil
Accounting/Court Registry
Court Costs and Fees
D.C. & COLLECTIONS
Customer Service – Internal
Customer Service – External
Provide Resources – Human
Provide Resources – Physical
Facilitate consistency and cohesiveness with Judiciary.
SANDWICH
FOSTER A POSITIVE WORK ENVIRONMENT INSURE THAT STAFF IS TRAINED INSURE THAT ALL AVAILABLE EQUIPMENT OR RESOURCE IS IN USE TRUST BUT VERIFY (INTEGRITY) BE COGNIZANT OF TIMELINES AND DEADLINES RECOGNIZE ACHIEVEMENTS, REWARD SUCCESSES AND ENCOURAGE FAILURES
1. Exhibit management traits and skills 2. In depth knowledge of processes 3. Leader without discipline authority
1. Exhibit quality customer service skills 2. Extract pertinent and correct information 3. Perform tasks with accuracy
1. Utilize all collections tools 2. Follow established guidelines, policies and procedures 3. Focus on compliance instead of collections
Two bright colors – yellow
Translated in Spanish Hand carried from court
Total of fine and fees
Reminder that our