Group 5: eGS Simulation Maggie McNees Kristin Brown Jenna Fletcher Isaac Huitron Katie McLaughlin
Introduction ● eGlobalServe ● Seeking to enhance use of human talent ● Analyze effectiveness
Most Improved and Least Improved Outcomes ● Most Improved KPI: Innovation ● Least Improved KPI: Turnover
Most Improved Outcome Innovation rate of change: 2.442 Decisions: ● Work/life balance ● Training ● Performance Management
Analysis
Analysis Work/Life Balance: ● Important to remain innovative ● Offering benefits Training: ● Implementing company goals Performance Appraisal ● Customized evaluation criteria
Least Improved Outcome Turnover rate of change -.06389 Decisions: ● Talent Management ● Succession Planning ● Compensation inconsistencies ● ICP: Life-long learning and Social Media monitoring
Analysis
Analysis Talent Management: ● Job Rotation Succession Planning: ● Invested in younger employees
Analysis Compensation Inconsistencies: ● Quarters 1-7 and Quarters 10-12 ● Stock Program ● Low fixed pay and profit-sharing incentives ● Skill-based pay ● Competitive bonuses ● Merit increases
Analysis ICP decisions: ● Quarter 9: Trainings for life-long learning ● Quarter 12: Monitoring social media use at work
Reflection ● Creating and Retaining ○ Innovation ○ Turnover ● Analysis ○ Develop strategies ○ Reach our goals
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