Grand Rapids, MI Key Findings 2019 Cities have the capability of - - PowerPoint PPT Presentation

Grand Rapids, MI

Key Findings 2019

2 Jane Jacobs, The Death and Life of Great Am erican Cities

“Cities have the capability

• f providing som ething for

everybody, only because, and only when, they are created by everybody.” 


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• Over 20 years

conducting survey research for local government

• Wrote the books on citizen

surveying

• Industry pioneers
• Long-term partnerships with

ICMA and NLC

• Charter members of AAPOR

Transparency Initiative

About NRC About NRC

4

About The National Community Survey About The National Community Survey

• Community Livability :
• Community

Characteristics

• Governance
• Participation

Communities Communities

are partnerships among...

Residents Community- based

• rganizations

Government Private sector

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Facets of Community Livability Facets of Community Livability

Safety Natural Environment Mobility Built Environment Quality of Community Overall Economy Education and Enrichment Recreation and Wellness Community Engagement

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Survey Administration Survey Administration

Random Random Selection of Selection of Households Households From a Source From a Source with High with High “Coverage” “Coverage” Best Practices to Best Practices to Increase Increase Response Rate Response Rate “Weight” the “Weight” the Survey Data Survey Data

Hallmarks of a “Scientific” Survey Hallmarks of a “Scientific” Survey

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The NCS & Grand Rapids The NCS & Grand Rapids

• First iteration of the NCS

First iteration of the NCS

• Scientific

Scientific sample of 2 sample of 2,200 ,200 households households

• 399

399 returned surveys; returned surveys; 19% 19% response rate response rate

• ±5% margin of error

5% margin of error

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Weighting the Data Weighting the Data

41% 32% 27% 19% 23% 58% 40% 31% 29% 18-34 years of age 35-54 years of age 55+ years of age

Respondent Age

52% 48% 58% 42% 53% 47% Female Male

Sex

32% 36% 32% 29% 40% 30% 32% 36% 32% Ward 1 Ward 2 Ward 3

Ward

Population Norm Unweighted Data Weighted Data 70% 30% 82% 18% 73% 27% White Not white

Race

88% 12% 94% 6% 89% 11% Not Hispanic Hispanic

Ethnicity

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NRC National Benchmark Comparisons NRC National Benchmark Comparisons

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2019 National Benchmark Comparisons 2019 National Benchmark Comparisons

109 109

received similar similar ratings

11 11

received higher higher ratings

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received lower lower ratings

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2019 Custom Benchmark Comparisons 2019 Custom Benchmark Comparisons

109 109

received similar similar ratings

14 14

received higher higher ratings

5

received lower lower ratings

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Key Focus Areas Key Focus Areas

Safety Safety Mobility Mobility Natural Natural Environment Environment Built Built Environment Environment Economy Economy Recreation Recreation and and Wellness Wellness Education Education and and Enrichment Enrichment Community Community Engagement Engagement Legend

Higher than national benchmark Similar to national benchmark Lower than national benchmark Most important

13 Key Finding #1

Residents enjoy a positive quality of life in Grand Rapids

14 Nearly

Living in Grand Rapids Living in Grand Rapids

8 in

in10

10

gave excellent or good ratings to quality of life quality of life

15 Nearly

Living in Grand Rapids Living in Grand Rapids

9 in

in10

10

gave excellent or good ratings to Grand Rapids as a place to live Grand Rapids as a place to live

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Living in Grand Rapids Living in Grand Rapids

83% 92% 58% 70% 76% 85% 73% 62%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

The overall quality of life in Grand Rapids Grand Rapids as a place to live White only Black or African American Other race(s) Latinx

Percent rating as excellent or good

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Living in Grand Rapids Living in Grand Rapids

70% 65% 84% 79% 78% 70%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90%

The overall quality of life in Grand Rapids Grand Rapids as a place to live

Ward 1 Ward 2 Ward 3

Percent rating as excellent or good

18 Key Finding #2

Safety is a priority for residents, with som e

• pportunities for

im provem ent.

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Strategic Planning Areas Strategic Planning Areas

29% 29% 30% 35% 42% 45% 70% 44% 49% 54% 48% 43% 41% 26%

Investing in innovative, efficient and equitable mobility solutions Building resident awareness of and involvement in the City's decision-making processes. Providing equitable, innovative, high -quality public services Creating pathways to financial growth and security for residents, employees and businesses Creating opportunities for education and enrichment for residents of all ages Investing in healthy communities and the natural environment Ensuring that all people feel safe and are safe in

• ur community

Essential Very important

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Safety in Grand Rapids Safety in Grand Rapids

Feel safe in their neighborhood

Feel safe in the downtown area Overall feeling

• f safety

90% 90% 85% 85% 63% 63%

Percent excellent/good or very safe/somewhat safe Lower than the national benchmark

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Safety in Grand Rapids Safety in Grand Rapids

90% 90% 85% 85% 63% 63%

Percent rating as excellent or good

69% 94% 88% 46% 84% 76% 50% 73% 81% 49% 81% 67%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

Overall feel of safety in Grand Rapids Feeling safe in neighborhood during the day Feeling safe in the downtown area during the day White only Black or African American Other race(s) Latinx

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Safety in Grand Rapids Safety in Grand Rapids

90% 90% 85% 85% 63% 63%

52% 90% 88% 70% 91% 87% 65% 88% 81%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

Overall feel of safety in Grand Rapids Feeling safe in neighborhood during the day Feeling safe in the downtown area during the day

Ward 1 Ward 2 Ward 3

Percent rating as excellent or good

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Safety Services Safety Services

Fire

Ambulance/EMS

Fire prevention Police

Emergency preparedness and response

Animal control Crime prevention

Percent excellent/good

91% 91% 63% 63% 72% 72% 89% 89% 48% 48% 50% 50% 62% 62%

Lower than the national benchmark

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Safety Services Safety Services

90% 90% 85% 85% 63% 63%

93% 71% 54% 90% 34% 28% 79% 47% 45% 84% 66% 46%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

Fire services Police services Crime prevention White only Black or African American Other race(s) Latinx

Percent rating as excellent or good

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Safety Services Safety Services

90% 90% 85% 85% 63% 63%

93% 59% 45% 90% 63% 53% 89% 68% 45%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

Fire services Police services Crime prevention

Ward 1 Ward 2 Ward 3

Percent rating as excellent or good

26 Key Finding #3

Grand Rapids’ econom y is a strength and residents applaud shopping and em ploym ent opportunities.

Employment

• pportunities

71% 71%

Place to visit 84 84%

Economic development

64 64%

Percent excellent/good or yes

Place to work

78 78%

Grand Rapids’ Grand Rapids’ Economy Economy

Overall economic health 66 66%

Higher than the national and population benchmarks

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Grand Rapids’ Economy Grand Rapids’ Economy

3 in4

residents positively rated…

Percent excellent or good

Vibrancy of the downtown area

Higher than the national and population benchmarks

Shopping opportunities New development in Grand Rapids

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Ratings of Economic Items Ratings of Economic Items

90% 90% 85% 85% 63% 63%

74% 85% 80% 48% 57% 53% 46% 60% 52% 47% 76% 78%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90%

Overall economic health

• f Grand Rapids

Grand Rapids as a place to work Vibrant downtown area White only Black or African American Other race(s) Latinx

Percent rating as excellent or good

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Ratings of Economic Items Ratings of Economic Items

90% 90% 85% 85% 63% 63%

58% 78% 77% 74% 82% 68% 67% 73% 76%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90%

Overall economic health

• f Grand Rapids

Grand Rapids as a place to work Vibrant downtown area

Ward 1 Ward 2 Ward 3

Percent rating as excellent or good

31 Key Finding #4

Residents have a m ixed view

• f

education and enrichment in Grand Rapids

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Education and Enrichment Education and Enrichment

Percent excellent/good

71% 71%

Overall Overall education education and enrichment and enrichment

• pportunities
• pportunities

Opportunities to attend cultural/arts/music activities Adult educational

• pportunities

Opportunities to attend religious or spiritual events and activities 58% 58% 82% 82% 79% 79%

Higher than the national and population benchmarks

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Percent excellent/good

47% 47%

K-12 education

46% 46%

Availability of affordable quality child care and preschool

Child Care and Education Child Care and Education

Lower than the national benchmark

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Ratings of Education & Enrichment Ratings of Education & Enrichment

90% 90% 85% 85% 63% 63%

74% 42% 46% 55% 55% 55% 76% 42% 44% 84% 41% 66%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90%

Overall opportunities for education and enrichment Availability of affordable quality child care/preschool K-12 education White only Black or African American Other race(s) Latinx

Percent rating as excellent or good

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Ratings of Education & Enrichment Ratings of Education & Enrichment

90% 90% 85% 85% 63% 63%

72% 55% 46% 66% 44% 53% 76% 38% 43%

0% 10% 20% 30% 40% 50% 60% 70% 80%

Overall opportunities for education and enrichment Availability of affordable quality child care/preschool K-12 education

Ward 1 Ward 2 Ward 3

Percent rating as excellent or good

36 Key Finding #5

Aspects of car travel could be im proved, but residents appreciate alternative transportation

• ptions.

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Use of Alternative Modes of Transportation Use of Alternative Modes of Transportation

Walked or biked instead of driving

Carpooled instead of driving alone Used public transportation instead

• f driving

72% 72% 52% 52% 39% 39%

Percent at least once a month

Higher than the national and population benchmarks

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Aspects of Car Travel Aspects of Car Travel

Snow removal Street cleaning Public parking Street repair

Percent excellent/good

44% 44% 19% 19% 34% 34% 31% 31%

Lower than the national benchmark Lower than the population benchmark

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Ratings of Street Services & Parking Ratings of Street Services & Parking

90% 90% 85% 85% 63% 63%

49% 19% 31% 36% 21% 36% 34% 18% 30% 24% 14% 28%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

Snow removal services Street repair services Ease of public parking White only Black or African American Other race(s) Latinx

Percent rating as excellent or good

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Ratings of Ratings of Street Services & Parking Street Services & Parking

90% 90% 85% 85% 63% 63%

43% 19% 32% 46% 23% 25% 43% 16% 37%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

Snow removal services Street repair services Ease of public parking

Ward 1 Ward 2 Ward 3

Percent rating as excellent or good

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Familiarity with Mobility Options Familiarity with Mobility Options

9% 9% 15% 26% 29% 12% 13% 19% 42% 40% 24% 29% 28% 20% 21% 55% 50% 37% 12% 9% The Grand Rapids Autonomous Vehicle Initiative Bikeshare Rideshare Modes of transportation used as an alternative to driving a car Locations of available parking

• ptions in Grand Rapids

Very familiar Moderately familiar Slightly familiar Not at all familiar

42 Key Finding #6

Most respondents who had interacted with City in the last 6 m onths were satisfied with that contact.

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Resident Interaction with City Resident Interaction with City

Yes Yes 38% 38% No No 62% 62%

Very satisfied Very satisfied , , 49% 49% Somewhat satisfied Somewhat satisfied , , 35% 35% Somewhat dissatisfied Somewhat dissatisfied , , 11% 11% Very dissatisfied Very dissatisfied , , 6% 6%

Contact Contact Satisfaction Satisfaction

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Overall Customer Service Overall Customer Service

2 in3

rated the overall customer service of Grand Rapids employees (police, receptionists , planners, etc.) as excellent or good

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Resident Interaction with Justice System Resident Interaction with Justice System

Contact Contact

How Much Agree was How Much Agree was Treated with Fairness and Respect Treated with Fairness and Respect

Yes Yes 37% 37% No No 63% 63%

Strongly agree Strongly agree, , 52% 52% Somewhat agree Somewhat agree, , 32% 32% Somewhat disagree Somewhat disagree, , 10% 10% Strongly disagree Strongly disagree, , 6% 6%

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90% 90% 85% 85% 63% 63%

38% 85% 32% 96% 35% 66% 69% 73%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

Percent who had had contact with police or courts Percent who strongly or somewhat agreed they had been treated with fairness and respect White only Black or African American Other race(s) Latinx

Resident Interaction with Justice System Resident Interaction with Justice System

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90% 90% 85% 85% 63% 63%

34% 85% 31% 83% 47% 83%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

Percent who had had contact with police or courts Percent who strongly or somewhat agreed they had been treated with fairness and respect

Ward 1 Ward 2 Ward 3

Percent rating as excellent or good

Resident Interaction with Justice System Resident Interaction with Justice System

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Moving Forward Moving Forward

Community-centric Decision making Data-driven Decision making

The NCS

Envision, Engage, Educate, Earmark, Enact, Evaluate

https:/ / www.n-r-c.com/ the-es-of-action/

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Questions?

Morgan Morgan Adams, Project Manager Adams, Project Manager Erin Caldwell, Presenter Erin Caldwell, Presenter National Research Center/Polco National Research Center/Polco 2955 Valmont Road Suite 300 Boulder, CO 80301 303-444-7863 • nrc@n-r-c.com www.n-r-c.com

Thank you! Thank you!

51 Key Finding #7

Those who participate in the City’s solid waste collection services were very satisfied with the service.

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Participation Participation

Very satisfied Very satisfied , , 64% 64% Somewhat satisfied Somewhat satisfied , , 27% 27%

Somewhat dissatisfied Somewhat dissatisfied , , 4% 4% Very dissatisfied Very dissatisfied , , 5% 5%

Solid Waste Collection Services Solid Waste Collection Services

Satisfaction Satisfaction

Yes Yes 79% 79% No No 21% 21%

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Preference for Solid Waste Preference for Solid Waste Collection Service Payment Schedule Collection Service Payment Schedule

7% 11% 12% 14% 57% Standard quarterly fee I do not pay the collection fee for solid waste Annually as part of my taxes Standard monthly fee No change