Governance One Mobile App For many Government Services 1 . UMANG - - PowerPoint PPT Presentation
DARPG Awards National e-Governance Division Category II - Excellence in providing Citizen Centric Delivery Ministry of Electronics and Information Technology Unified Mobile Application for New-Age Governance One Mobile App For many Government
DARPG Awards Category II - Excellence in providing Citizen Centric Delivery National e-Governance Division Ministry of Electronics and Information Technology
One Mobile App For many Government Services
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UMANG PLATFORM
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UMANG MOBILE WEB UMANG MOBILE APP
Government Services
APIs
SMS Gateway eMail Gateway
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Act as an enabler and facilitator in developing overall mobile based service delivery ecosystem in India Provide easy access for citizens to various services via single Mobile Application Provide easy discoverability of services, easy manageability and standardization of service delivery Provide for quick mobile enablement
e-Gov applications/services
Government departments through easy and fast integration, on-boarding, mobile front-end rollout by bringing their services on this mobile application platform. Provide multilingual support covering official Indian languages, in addition to English. Also, provide support for voice interaction in local languages.
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Limited storage on handsets. So, competing demand on mobile memory Users overwhelmed with hundreds of mobile apps one
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Infrequent requirement of Govt. services. So, no motivation to keep the app. No continuous connect between dept and user.
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Difficulty in discovering relevant mobile apps for respective services
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Each app has different UI/UX/navigation. So, a lengthy learning curve
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Not all apps are multilingual as it requires a separate dedicated effort. Single App with low memory(18 Mb) footprint Unified, Single Mobile App. Many services at one place Unified notification and transactions management All apps/services at one place with intuitive search and discovery Standardized UI/UX So, shorter learning curve Single effort for Multilingual Support (13 languages)
Many mobile apps Aggregation (Power of togetherness)
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Native App Developed for all platforms - Android, iOS, Windows. Not a container app Minimal Only required functionalities and
lots of additional resources Mobile friendly Especially designed multi-page forms, offline support Offline support Forms can be filled in multiple
submitted e.g. e-District Certificate services Autofill Functionality to autofill forms using profile data Deployed on Cloud infra: Robust, Scalable and Secure Performance and stress tested. Support/advice provided to Departments scale-up to the increased load Self-Care Portal: To manage and inform API level changes so that front-end is kept upto date
Front-End Back-end Customer Support
12x7 (8am - 8pm) Live Chat Click to Call In-app feedbacks Call Centre 5
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Awards and Recognition
Best m-Government Service at 6th World Government Summit held at Dubai, UAE IDC Digital Transformation Award under Omni-Experience Innovator Category Digital India Award – Jury choice Android
iOS
Windows
Average Rating
Rated by ~ 50K+ users Registered Users: 10 Mn+ Active Users: 3.7 Mn (3 months) Transactions: 48. 9 Mn Payments: Rs. 6.6 Cr
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Depts/Apps
Including Central and States
Services
High impact G2C services
States
Other States in progress
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Education - CBSE, e-Paathshala (NCERT), AICTE, KVS, National Scholarship (NSP), National digital Library, Swayam Prabha Agriculture – AgriMarket, Crop Insurance, Soil Health Card, Kisan Suvidha (Agro-advisories, Weather forecast), Buyer/Seller-mkisan, Farmer friend details, Equipment/Dealers info., m4Agri(AKPS)- Advisory services Health – ORS, Pharma Sahi Daam, e-Raktkosh Skill – PMKVY, Digisevak, DAY-NULM Transport – eRahi, VAHAN
Haryana - Revenue Department Services, PHED Gujarat - SSRD, Revenue Dept, OJAS, eDHARA Delhi - NDMC, Pay tax- Commercial vehicles Assam, Mizoram - e-District Apply, Track certificates Jharkhand, UP - Pay tax- Commercial vehicles Uttarakhand - e-District – Track, Download certificates Madhya Pradesh - MPBSE, MSME, RCMS, Transport, MP ULB Rajasthan - Track Status, Verify Certificate Chandigarh - e Sampark, e-District(Track & verify certificate) Tamil Nadu, Himachal Pradesh, Chhattisgarh, Nagaland, Manipur - (e-District Apply, Track certificate) Goa - View and Edit Certificate (Birth & Death) Pay House Tax, Rent, Signboard License fee
Pension – NPS, DoPPW, Jeevan Pramaan LPG – Bharat Gas, Indane, HPCL Housing – PMAY, CLSS Income Tax - PAN, Pay Income Tax (Challan 280) MEA - eMigrate, MADAD, Passport BBPS- Utility Bill Payment Digilocker - RC, DL, Aadhaar Card, Gas Subscription Employees - EPFO, ESIC Others - Found (CISF), ESIC, TRAI, ChildLine, Khoya Paya (WCD), Consumer Affairs, Prasar Bharti (Doordarshan)
Central States
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Tamil Nadu – workflow process
Payment be delinked with the Application submission to enhance the user experience and avoid repetition of form filling on payment failure
Soil health Card
remember any Sample/tracking number
CISF
Gas Booking
Punjab
Haryana
followed up with Haryana Government and all patwaris were distributed Tablets to verify application and issue certificate
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Synergy in Government Delivery of Services
○ Has done away with it’s Mobile App ○ Their major services are delivered through UMANG only ○ Advertised by department on Radio/Television etc.
mobile apps ○ ESIC ○ CISF ○ CRPF ○ PMAY ○ Buyer/Seller - mKisan ○ ePashuhaat
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My employer and contractor were cutting my PF amount from my salary but were not crediting to my EPF account. I raised a public grievance addressing to labor ministry through CPGRAMS using UMANG since. Within a week's time my complete PF amount was credited to my account. Thanks to UMANG APP😋. Thanks to labor ministry for such fast action. -A Google user, September 9, 2018
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…He is bed ridden and. I requested three to four Jeevan Pramaan Centers to kindly come to my home and generate the digital life certificate of my father. But no one accepted my request even though I promised to pay their charges. I find this app., it solved my problem and successfully generated the life certificate of my father without the help of others. Thank you team Umang. -VENKATA SAIRAM KUMAR Vuriti, May 24, 2018
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Installed the #umang app after reading that one can lodge consumer complaints. Was pleasantly surprised at the fairly good quality #UI. The government seems to have made a small services store inside the app. No idea if the services work as well. Update: I was really tickled to see everything from EPF, Passport, Cooking gas agency, Pensioner services, Income tax, Pan card, mKisan to CISF to child helpline services and cybercrime etc. in one place, and was about to change my opinion about the bureaucratic efficiency till I hit my state government page which was "Coming soon". So, good. But still not as good as the private sector :) - Satyarth Priyadarshi, Dec 26, 18 One place for all government documents is such a huge relief. Please include a link to my income tax paid accounts OR enable me a section to print my ITR V forms- Gopal Krishna Tharoor, May 27, 20
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UMANG Film: https://www.youtube.com/watch?v=XLYO0nnF__o UMANG Inaugural by Hon’ble PM: https://www.youtube.com/watch?v=nwd07mc8NgA
GCCS 2017 UMANG launch on Nov 23, 2017
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