GETTING RESTARTED LEAN GOVERNMENT EXCHANGE JUNE 2020 JENNIFER - - PDF document

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Jul 28, 2023 297 likes •428 views

6/1/2020 GETTING RESTARTED LEAN GOVERNMENT EXCHANGE JUNE 2020 JENNIFER PETERSON 1 A LITTLE ABOUT ME 2 1 6/1/2020 A LITTLE ABOUT MP&W Municipal Utility with over 120 years of history Electric, Water, & Communications

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GETTING RESTARTED

LEAN GOVERNMENT EXCHANGE – JUNE 2020 – JENNIFER PETERSON

A LITTLE ABOUT ME

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A LITTLE ABOUT MP&W

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Municipal Utility with over 120 years of history

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Electric, Water, & Communications (plus generation)

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275 employees

TIMELINE

Business Improvement Program Kicked Off

2006

Attended Lean Government Exchange

2009

Utility-wide 6S training Training (ILC & LLC)

2010

Hired Mgr, CI

2012

Mgr, CI retired Program revamped

2017

New focus on program Discovery phase 4th quarter changes!

2019

Directed focus Planning for sustainability

2020 3 4

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A SMALL PROJECT

THIS IS THE STORY….

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2019 – THE YEAR OF SPAGHETTI & ASKING FOR HELP PROJECT DEFINITION

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Scope – document reviews

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Problem – over 600 days on average! Some since 2014!!

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Participants – targeted

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Who has been positive about CI in the past?

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Who do we want to get on board for document reviews?

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Who do we want to get on board with CI?

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Timeline – let them decide

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PROJECT MANAGEMENT EVENT ACTIVITIES

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WINDING DOWN THE EVENT FINISH THE EVENT

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CHANGES IMPLEMENTED

Weekly reminder emails

Monthly emails to management

DATA CAPTURES (PART 1)

(Top) – progress over time (Bottom) – progress toward goal

50 100 150 200 250 2014 2015 2016 2017 2018 2019 2020

Open Documents by Review Date

1Q2019 2Q2019 3Q2019 4Q2019 1Q2020 2Q2020

Projects

100 200 300 400 500 600 700 800 1Q2019 2Q2019 3Q2019 4Q2019 1Q2020 2Q2020

Age & Number of Documents by Quarter

# of Documents Avg Age Goal

Event Improvements Implemented Escalated Emails

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DATA CAPTURES (PART 2)

TAKEAWAYS FROM THE EVENT

Event Impact

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Having a cross-functional team helps to improve processes

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Knowledge of CI tools

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Use of the email reminders from M-Files via the reporting module

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Even smaller changes can save time – we saved 2.5 hours per month with this event, PLUS the info is much easier to gather if someone wants it

utside of the regular reporting cycle

Utility Impact

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Increased awareness of documents out for review & the impact of NOT completing reviews timely

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How your work can impact someone else’s work

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Use of PowerBI as a reporting tool

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WHERE ARE WE IN THE STORY?

THE WIDER IMPACT

(OR, HOW DO I APPLY THIS TO MY AGENCY OR COMPANY?)

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CI STATUS TODAY

Starting over (again) Strategic Plan for CI Standard templates & practices Single Point Lessons Communication methods Training (so much training!)

MY TIPS AND FEEDBACK

EVERY lean implementation goes through cycles of momentum and stagnation; Don’t give up! If you have top level ACTIVE support, that’s the best – make the most of it If you don’t have top level ACTIVE support, don’t give up – find a project that supports one of their goals Start small with something you can control Communicate, communicate, communicate

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