SLIDE 1 Get Creative With Remote Huddles
Using technology and creativity to connect teams across distances
Anne-Claire Broughton Broughton Consulting Durham, NC Clifton Manahan HLB Lighting Design, Inc. Culver City, CA Jennie Jimenez-Brydie SuperSuds Fredericksburg, MD
SLIDE 2 Remote Huddling
- GGOB (and organizational culture in general) is not
easy even when all employees are under one roof
- Lots of ways employees can be spread out:
- Some employees are in the office and some are in the field
- Company has multiple offices in different geographies
- Company has employees working at home, or a single
employee in a city away from other employees
- All employees sheltering in place from home
SLIDE 3 Remote Huddling
Three big issues to address:
- 1. Ways to unify the culture in general/make people
feel part of one company
- 2. How to communicate well
- 3. Logistics of GGOB
SLIDE 4
HLB Lighting
SLIDE 5
HLB Lighting
SLIDE 6
HLB Lighting
SLIDE 7
HLB Lighting
SLIDE 8
HLB Lighting
Why GGOB at HLB? To promote a culture of responsibility & resilience, transparency & trust, growth & success... while enjoying the journey!
SLIDE 9
HLB Lighting pre-COVID
SLIDE 10
HLB Lighting pre-COVID
SLIDE 11
HLB Lighting post-COVID
SLIDE 12
HLB Lighting post-COVID
SLIDE 13
HLB Lighting post-COVID
SLIDE 14
HLB Lighting post-COVID
SLIDE 15
About SuperSuds
SLIDE 16 About SuperSuds
- Laundromat chain based in Fredericksburg, VA
- 24 stores throughout Virginia, Maryland,
Pennsylvania, Delaware
- 19 stores playing GGOB starting in Oct. 2017
- 75 employees total, 35 employees playing GGOB
- 25% Spanish speaking
SLIDE 17
SuperSuds Huddle Schedule
Every Tuesday: Management huddle Frontline All-store huddle Every 3rd Tuesday: All Company actuals vs. projections Quarterly review Every 4th Tuesday: Individual store actuals versus projections
SLIDE 18 SuperSuds Technology
- All meetings are held via ZOOM
- All stores are provided with tablets
- Employees not scheduled use personal devices
- Reminders are sent via text messages and emails
the day before and the day of
SLIDE 19 SuperSuds Management Huddle
- Run by our CEO
- More top level topics discussed
- Only attended by office staff and Field staff (10
people)
- Project assigned lines on P&L
- Present commits for the week
SLIDE 20 SuperSuds Store Huddles
- Run by General Managers
- Much more informal
- Bilingual – English & Spanish
- Highlights of the week are presented
- Staff recites our WHY Statement, Core Values &
Company Vision Statement
- ”Shout Outs” for doing something that exemplifies
- ne of our 6 core values
SLIDE 21
SuperSuds Store Huddles
SLIDE 22
SuperSuds Prize Wheel
SLIDE 23 SuperSuds Scoreboards
(In-store & virtual):
In-Store Scoreboard Excel Scoreboard
SLIDE 24 SuperSuds Multi-Language Huddles
- Ideally, member from management can run or translate.
- Incorporate someone from the frontline as a translator.
- Provide translated notes in advance
- Use online translators
- White board or Notes shared
SLIDE 25
SuperSuds MiniGames
SLIDE 26 SuperSuds Lessons Learned
What worked well
- Area Managers run huddle, not CEO
- They work well together
- They visit stores in person to follow up
- Simple financial training & lessons
- Sections discussed before the formal meeting begins
- Screen Sharing
- Taking attendance
SLIDE 27 SuperSuds Lessons Learned
- Reminders and follow ups VERY important
- Provide training on Zoom and ipad
- Have more than one person presenting
Additional thoughts
- Shout outs are great – even better when aligned with core
values
- Constant acknowledgement of jobs well done are important
- Find ways to be engaging
- Have fun!
SLIDE 28 Overall Best Practices
Find ways to unify culture – be intentional SuperSuds:
- Frequent stores visits; weekly video huddles;
shout outs based on core values HLB:
- HLBOne, Quarterly Connects, Microsoft Teams,
video calls, office meetings, Food for Thought
SLIDE 29 Overall Best Practices
Making GGOB work
- Video huddles; provide tablets where possible
- Cameras ON
- Keep it fun and high energy
- Translators where possible if multiple languages
- Take advantage of existing company
communication channels – no need to reinvent the wheel
SLIDE 30
Questions & Thoughts
