Funded by the U.S. Department of Health & Human Services - - - PowerPoint PPT Presentation

funded by the u s department of health amp human services
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Funded by the U.S. Department of Health & Human Services - - - PowerPoint PPT Presentation

Funded by the U.S. Department of Health & Human Services - Administration on Community Living / Administration on Aging 60 Minute tes Video Clip (click link below to to view on Yo You Tube) http://www.google.com/url?


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Funded by the U.S. Department of Health & Human Services - Administration on Community Living / Administration on Aging

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60 Minute tes Video Clip

(click link below to to view on Yo You Tube)

http://www.google.com/url? sa=t&rct=j&q=&esrc=s&frm=1&source=web&cd=2&cad=rja&ved=0CEMQtwIwAQ&url=http%3A%2F %2Fwww.youtube.com%2Fwatch%3Fv %3DmDvpnRw0NVM&ei=r6zeUqjnAsfuoATd64KoCg&usg=AFQjCNHMd2dSwxK- TbR3Fd7UeqOLPDn89w&bvm=bv.59568121,d.cGU

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  • How

How? ?

  • Diminished quality of treatment
  • Less money for needed benefits

Medicare an Medicare and Medicaid Ben d Medicaid Benef eficiaries iciaries

  • How

How? ?

  • Billions of tax dollars wasted

Taxpayers Taxpayers

Who is Affecte ted? All All of

  • f Us!

Us!

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Through Public Law 104-208 (est.

  • t. 1997)

} Administr

trati tion on Aging esta tablished 12 demonstr trati tion projects ts

} To recruit t and tr train reti tired professionals to to dete tect t and report t pote tenti tial error, fraud, and abuse

} Th

There ere no now are 54 SMP projects ts in all sta tate tes, Washingto ton DC DC, Puerto to Rico, Guam, and th the U.S. Virgin Virgin Island Islands. s.

Senior Medicare Patr trol: From Idea to to Nati tional Program

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Di Disseminate te SMP Fraud Preventi tion and Identi tificati tion Informati tion Assist t beneficiaries in in resolv resolvin ing issu issues es and complaints ts Refer suspecte ted cases

  • f fraud, waste

te, and abuse to to investi tigati tive enti titi ties

1 1 2 2 3 3

3 Roles 3 Roles of

  • f S

SMP MPs

s

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Ø Purpose of th

this Module Ø Prepare volunte teers to to recognize fraud Ø Ed Educate te beneficiaries (Prote tect) ) Ø P Perf erform

  • rm 1/1 cou

1/1 counselin eling ( (De Dete tect) ) Ø Refer cases for investi tigati tion (Report Report) )

Prote tect, t, De Dete tect, t, Report t

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} How much does Medicare pay in claims

every year?

  • _____________________________

} Which state is #1 in losses due to Medicare

and Medicaid fraud and abuse?

  • _____________________________

} #2, #3, #4 states?

 Source: Congressional Business Office (CBO) for 2012

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Identi tity ty Theft t … …

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= =

G Guard you ard your card! r card!

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1. 1.

Amb Ambulance ulance Services Services

2. 2.

Clinical Lab/Independent t Physiology Labs

3. 3.

Du Durable Medical Eq Equipment t (DM DME) E) Suppliers

4. 4.

Home Health th Agencies

5. 5.

Hosp Hospice ice Care Care

6. 6.

Hospita tal Services

7. 7.

Medicare Advanta tage / Managed Care Plans

8. 8.

Medicare Prescripti tion Dr Drug Plans

9. 9.

Menta tal Health th Services

10.

  • 10. Nursing Faciliti

ties

11.

  • 11. Physician/Practi

titi tioner Services

Ev Every Medicare Benefit t can be a Pote tenti tial Fraud Area

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Fraud can be committe tted by any person or provider able to to bill Medicare OR benefit t from Medicare being billed – Do Docto tors and health th care practi titi tioners – Suppliers of durable medical equipment t (DM DME) E) – Em Employees of physicians or suppliers – Home Health th Agencies, Hospice – Ben Benef eficiaries iciaries

Who Perpetr trate tes Medicare Frau Fraud an d and Abu d Abuse? se?

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Some of OIG’s Most t Wante ted Fugiti tives

http ttp://oig.hhs.gov/fraud/fugiti tives/index.asp

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} Alte

tering claim forms to to obta tain a higher payment t amount t – – UPCODI DING

  • Ex

Example: A flu shot t billed as a shingles shot t

} Billing tw

twice for th the same service or ite tem

} Billing separate

tely for services th that t should be included in a single service service fee fee -

  • UNBUNDL

DLING

  • Ex

Example: A comprehensive blood panel billed as individual te tests ts

} Billing for services not

t rendered or supplies not t provided

Some Ex Examples of Fraud

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  • Capper case (reported by Ventura HICAP)
  • Two beneficiaries, husband and wife, were visited at home by a

stranger offering free medical services and equipment

  • Stranger drove them to a clinic where they were asked for their

Medicare numbers

  • They were sent home with a box of Ensure
  • Their Medicare Summary Notices showed claims for services not

rendered however Medicare paid the provider

  • SMP referred case to OIG for investigation in August 2013

Beware of providers who adverti tise fr free ee ser servic vices es

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} Operated a Health and Beauty Clinic } Performed radiofrequency laser and liposuction } Stole Medicare numbers from patients } Obtained Medicare numbers from others via recruiters } Submitted fraudulent claims for:

  • Revascularization
  • Ablation of a bone tumor
  • Placement of radiotherapy catheter in breast

L.A. Do Docto tor Convicte ted of Multi ti- Million Do Dollar Medicare Fraud Case

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  • Identi

tity ty Theft t – – sto tolen Medicare/Medi Medi-Ca

  • Cal

numbers can lead to to false claims

  • Beneficiary’s Medicare file may be nota

tate ted as a problem problem

  • Benefits

ts may be sto topped – – Medicare number ma may be fl flagge gged as s a “Co “Comp mpromi mise sed Numb Number” ”

  • DO

DO NOT PAY Y

  • Theft

t of SSN can lead to to th theft t of banking informati tion

Beneficiaries Are th the Victi tims of Medicare Frau Medicare Fraud d

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} It

t Happened to to Her

Ø Someone used her

Medicare number to submit fraudulent claims for a wheelchair

Ø Medicare paid the

claims to the fraudster

Ø When she needed a

wheelchair, Medicare denied her legitimate claim

Comp Compromised romised Med Medicare icare # #

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  • Phone scam case followed by a home visit from “Medicare”
  • Senior in Sherman Oaks received a phone call on 10/23/2013 from a woman

claiming to be from Medicare.

  • The woman said she was ‘going to visit the senior at her home.”
  • The next day, she was visited by a man named Richard who said he was from

Medicare.

  • He told the senior that a new state law requires her to enroll in a Medicare

Advantage plan (HMO) and he was there to help her. The senior was afraid of losing access to her doctor so she gave him her Medicare number, Medi-Cal number and Part D plan information.

  • Senior was enrolled in a health plan which raised her premium and she lost

access to her doctors.

  • SMP referred the case for investigation.

Beware of str trangers masquerading as Medicare as Medicare

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Ø Stranger called her to

verify her Medicare number

Ø Promised her gloves

for her arthritis

Ø Drove her 300 miles

for an ‘exam’

Ø Had her ‘sign’ a form Ø Billed Medicare

$1000 for tests

Fooled by a Crim Fooled by a Crimin inal al

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Ø Fraudster calls consumers early in the a.m. Ø Sales pitch is done rapidly, usually with a foreign accent Ø Deliberately confuses people into believing the caller represents Social Security or Medicare Ø Promises a new Medicare card or medical card OR OR Ø offers free medical alert equipment Ø Purpose: To get their checking account and credit card information

Telemarketi ting/Phone Scams

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Ø Why DM

DME? E?

  • Until recently:
  • no professional

licensing requirements

  • Suppliers could set

up shop with very little investment

  • Huge potential for

quick profit

Look For Look For

} Unauthorized, unsolicited

supplies sent to beneficiaries

} Doctors receive fax from

supplier requesting authorization for supplies

} DME providers obtaining

medical information illegally

Du Durable Medical Eq Equipment t (DM DME) E)

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} DME supplier in Southern California } Gained access to skilled nursing facilities and

board and care homes

} 95% of his submitted claims were for power

wheelchairs

} Many of the beneficiaries never received the

equipment or did not need the equipment

} Most of the Medicare numbers were provided

by patient recruiters who received kickbacks

$1 Million DM DME E Fraud

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} Implemented in many counties in California } Requires competitive bidding and lower

prices from equipment suppliers

} Forces suppliers to have surety bonds and

legitimate places of business

} Reduces the number of suppliers } So fraudsters will move to ‘greener pastures’

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} Social worker in Colorado } Worked through several home

health agencies

} Found opportunities to obtain

more Medicare funds

} Did bookkeeping, cleaned

cabinets, played cards

} Submitted claims for all of

these activities to Medicare but coded as Medicare- covered services

The face of Home Health th Fraud

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Homeless Homeless Med Medicare icare ben benef eficiary on iciary on S Skid Row kid Row

Picked up at t downto town Em Emergency Dr Drop- in Cente ter by fraudste ter Transporte ted to to a local hospita tal with th questi tionable diagnosis

Moved to to Skilled Nursing Facility ty; promised 90 days days of

  • f h

hou

  • usin

ing paid f paid for by Medicare

  • r by Medicare
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Ø Why Laborato

tory Services?

  • Physicians do not see

what is billed to Medicare

  • Labs are not required to

submit diagnosis information to support the need for the services

What t to to Look for:

} Medically unnecessary

services billed

} Providers ‘strongly

urging’ patients to go to a specific clinic

} Unbundling (e.g., one

blood panel listed by individual test)

} Tests not ordered, but

performed and billed

Clinical Laborato tories

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Ø Wh

Why H y Hos

  • spice

pice Care? Care?

  • End of life issues

create extremely vulnerable situation

  • Beneficiaries (and

families) are usually unaware of items billed to Medicare

What t to to Look for:

} Beneficiaries who are not

terminally ill enrolled in hospice

} Hospice agencies

promising ‘all the oxygen you need’

} Beneficiaries who do not

understand how hospice is covered

}

Confusion with MA plan members (regular Medicare pays for hospice under Part A)

Hosp Hospice ice Care Care

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Ø Wh

Why MA y MA P Plan lans?

} Dramatic increase in the

number of managed care plans

} They hire independent

agents

} No statements sent to

members (except EOBs for Part D plans)

Look For Look For

} Insurance agent’s

marketing violations

} Agents switching to

their plan without beneficiary consent or knowledge

} Cold calling (if no prior

relationship)

} New: Medicare Summary

Notices to be sent effective October 2014

Medicare Advanta tage (MA) Plans

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} Part D Prescription Drug Program began 2006

  • $50+ billion dollar program

} Most likely fraud cases:

  • Kansas: 1000+ Rx for 2 patients
  • Los Angeles: $8.4 million billed for pharmaceuticals – which is 9

times the national average

} Billing hundreds of Rx for a single beneficiary } Dispensing less than the prescribed amount of pills } Claims for brand name drugs but dispensing generics } Large # of claims for refills, never requested

Pha Pharma macies ies

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} 2nd largest drug store chain in the United

States

} Customers in California and other states have

been surprised to find that CVS had renewed their prescriptions and billed their insurers without their consent

2013 CV 2013 CVS Carem Caremark Corp. Frau ark Corp. Fraud d Investi tigati tion

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} In-patient vs. outpatient status } Hospitals charge for significant amount of line items } Typically do not give you an itemized statement upon discharge } One hospital statement could involve tens of people generating a

single patient’s bill

} American Medical Association- “Nearly 20% of claims have errors” } ICD -9 Codes: approximately 15,000 } ICD – 10 Codes: 68,000 new codes

  • Implementation in 2014

Hospita tals

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Complexity ty = Confusion = Opportu tunity ty for Frau Fraud d

Affordable Care Act Covered California Cal Medi- Connect

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} Your Medicare coverage is protected } Medicare isn’t part of the Health Insurance

Marketplace established by ACA, so you don't have to replace your Medicare coverage with Marketplace coverage

} No matter how you get Medicare, whether through

Original Medicare or a Medicare Advantage Plan, you’ll still have the same benefits and security you have now

} You don’t need to do anything with the

Marketplace during Open Enrollment

If you have Medicare… …

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} Adding ability for Department of Health & Human

Services to disallow provider enrollment

} Implementing a ‘smart, automated system’ to

proactively identify fraudulent claims

  • “Fraud Prevention System”

} Integrating Medicare and Medi-Cal } Partnering with private insurers and Medicare

Advantage Plans

} Increasing law enforcement – Office of

Inspector General

The Affordable Care Act t

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Ø Purpose of th

this Module Ø Prepare volunte teers to to recognize fraud Ø Ed Educate te beneficiaries (Prote tect) ) Ø P Perf erform

  • rm 1/1 cou

1/1 counselin eling ( (De Dete tect) ) Ø Refer cases for investi tigati tion (Report Report) )

Prote tect, t, De Dete tect, t, Report t

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ü Treat the Medicare card as your credit card ü Don’t carry with you until you need it for visits to doctor, clinic or pharmacy ü Never give your Medicare number to a stranger

ü Record doctor visits, tests and procedures in personal healthcare journal or calendar ü Save MSNs and Part D Explanation of Benefits; shred when no longer needed

Rem Remem ember ber: Medicare does : Medicare does no not call or visit t to to sell anyth thing

Prote tect t

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ü Compare MSNs and EOBs to personal health care journal and prescription drug receipts to ensure they are correct ü Look on billing statement for: § Charges for item or service not received § Billing for same thing twice § Services not ordered by doctor

\

ü Review MSNs and Part D Explanation of Benefits (EOB) for possible mistakes ü Access myMedicare.gov account

Detect

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ü Collect t Ev Evidence ü Marketing Flyers ü Business Cards ü MSNs ü Narratives

ü Call SMP to toll free hot t line

855- 855-613- 613-7080 7080

Report t

Ø Ask questions

Ø Seek assistance Ø Use written records Ø Contact SMP