FromGoal-Achievement to the Maintenance of Relationships: - PowerPoint PPT Presentation

FromGoal-Achievement to the Maintenance of Relationships: ExtendingBusiness Process ModelswithHomeostasisand Appreciation Irina Rychkova Gil Regev 66690 1

Traditional Business Process Models Deterministic Mechanistic No place for mindset Where is the “Socio” part of the Socio-Technical approach? 2

Homeostasis “The Living being is stable, It must be so in order not to be destroyed, dissolved or disintegrated by the colossal forces, often adverse, which surround it” “Organisms composed of material which is characterized by the utmost inconstancy and unsteadiness , have somehow learned the methods of maintaining constancy and keeping steady in the presence of conditions which might reasonably be expected to prove profoundly disturbing.” Source: Cannon W.B. The Wisdom of the Body 3

Goal-Orientation Final state, goal, purpose 4

Finality is Everywhere Source: Wikipedia 5

Two Worldviews Cybernetics Homeostasis • Final state • Constancy • Goal • Steady state • Purpose • Identity • Objectives • Maintenance • Change • Disturbances 6

Appreciation Regulation vs. Goals Stability vs. Change Appreciative System Source: W ikipedia I do not accept the view that all norm-holding can be reduced to the pursuit of an endless succession of goals. 7 7 Vickers, Sir, G., Policymaking, Communication, and Social Learning, 1987

Vickers’s Appreciative System input output Regulated process Action Judgment Reality Judgment correction interpreted state Comparison and generation of desired state correction Value Judgment Readiness to See (Reality Judgment) Readiness to Value (Value Judgment) Readiness to Act (Action Judgment) 8 8

Norm Holding State Value Judgment time Acceptability threshold Action Judgment Corrective action Interpretation of Reality Judgment current state Norm 9

Norm Holding State Norm Time Norm 10

Appreciative Model 11

Preliminary Summary • Continuity depends on regulation; stability, not change, requires explanation Vickers, Sir, G., Policymaking, Communication, and Social Learning, 1987 • It can be done with statecharts and Yakindu 12