From Stat to Solutions Kendra Parlock Kendra Parlock Director, - - PowerPoint PPT Presentation

From Stat to Solutions

Kendra Parlock Kendra Parlock Director, Mayor’s Office of Sustainable Solutions Director, Mayor’s Office of Sustainable Solutions City of Baltimore City of Baltimore Mayor Catherine E. Pugh Mayor Catherine E. Pugh PICA Fall Conference “Data Driven Solutions for 21

st Century City Governments”

October 25, 2018

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MAYOR'S OFFICE OF SUSTAINABLE SOLUTIONS CitiStatSMART

MAYOR'S OFFICE OF SUSTAINABLE SOLUTIONS CitiStatSMART

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Vision

To rebuild and rebrand CitiStat as CitiStatSMART under the Mayor’s Office of Sustainable Solutions. The focus is on making Baltimore resilient and to use data, innovation and technology to foster cross-agency collaboration and building of solutions.

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Collaborative Meetings

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The MajorStat Model for Collaboration :

Modernizing & Increasing Efficiency of Public Administration

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CASE 1: Violence Reduction Initiative

• Implemented in September 2017 to address

high levels of gun violence in Baltimore City

• An “all-hands
• on-deck” approach: daily

meetings with representatives of two dozen City agencies

• Coordinated police operations, code

enforcement, and community outreach and engagement.

• Weekly neighborhood site visits
• Shared database

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Cross

• agency collaboration

Mayor’s Office

• f Sustainable

Solutions Police Fire Dept Housing Code Enforcement Transportation Criminal Justice Liquor Board Law Dept Recreation & Parks Employment Development Health Dept Public Works Planning

• Daily morning meetings
• Daily afternoon

conference calls

• Weekly site visits
• Shared email list

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Focused geographic areas

• Focus on violent crime hotspots
• Concentration of City resources and

services

• Rotating site visits to each zone and

surrounding neighborhoods

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Rapid deployment of Resources & S ervices

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Priority Business Inspections and Outreach

• Identify top businesses with

nexus to violent crime

• Through inter-agency

working group, develop model for coordinated code enforcement and police

• perations
• Organize available City

resources to support small business owners

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Data Analysis and Performance Management

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Community engagement Code enforcement, 311 Police enforcement Business inspections and

• utreach

Shared database Shared database Weekly performance update Weekly performance update

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Data Analysis and Performance Manag

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Data Analysis and Performance Manag

Results so far: 31% decrease in homicides and shootings across all VRI zones (for Feb

• Sept 2018 compared

to Feb

• Sept 2017). Goal = 15%

100,000+ unique outreach contacts since Nov 2017 33 neighborhood site visits Unprecedented inter

• agency coordination

Ongoing collaboration with Johns Hopkins researchers to develop multivariate model

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Case 2: Neighborhood Revitalization Initiative

Monthly interagency summit on seven key City areas, modeled after successes of VRI

• Action-item-focused meeting guided by Housing

department.

• Attended by Health, Police, Public Works,

Planning, Mayor’s Office, Fire Department, and

• ther City departments.
• Guiding thesis is impact value of process-driven

collaboration.

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Item Item Description Description 1 Gay and Washington Southern Views Gay and Washington Southern Views Housing Housing - 88 units of family housing. 88 units of family housing. 1537 Liquor Store complete assemblage. Medium Terms: DoT: Review intersection? BCRP look at Park 2 Montford Bradford Port Demo Site Montford Bradford Port Demo Site Post Post

• Demo Treatment

Demo Treatment Very large scale demo and land

• holding proposed.

3 Turning Point Methadone Clinic Turning Point Methadone Clinic Significant impact to community and surrounding public safety issues. Complex issue. 4 Hoen Bldg and Nearby Blocks Hoen Bldg and Nearby Blocks Complex project. Other supporting activities? 3 American Brewery Bottling Bldg American Brewery Bottling Bldg Is there a phase 2 to this development? Still City owned. 6 North Ave Rising TIGER Grants North Ave Rising TIGER Grants Streetscape and lane improvements. “Hilton to Milton” 7 Gompers Bldg Gompers Bldg Development opportunity. Very difficult. Poor condition. Next step? 10 10 Community Managed Plan Community Managed Plan Was not adopted at last Planning Commission. What is next step? 11 11 Former Rutland Schools and Former Rutland Schools and Eastern District Planning Eastern District Planning How can agencies support this effort?

Example: Broadway East Opportunities Table

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Lessons from the Neighborhood Revitalization Initiat

A single project A single project might take a might take a decade to be decade to be completed, making completed, making coordination across coordination across agencies agencies particularly particularly challenging. challenging. Urban development Urban development happens at scale happens at scale when many parts when many parts come together. come together. Process management and data Process management and data centralization are the steepest centralization are the steepest challenges in this interagency challenges in this interagency

• MajorStat. A core agency
• MajorStat. A core agency

managing the collaboration drives managing the collaboration drives the timely completion of urban the timely completion of urban development objectives. development objectives.

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Case 3: Procurement , Inclusion & Equity

• By City Code, all bills must be paid by the

City within 30 days of invoice date.

• The a

vg invoice is paid in 58 days, and the average outstanding invoice age is 135.

• This delay in payment impedes local

businesses and leads to higher costs to the City.

• Improving payment performance is a

priority as it impedes the development of small businesses, minority

• owned

businesses, and woman

• owned

businesses.

• PayStat: Driving Better Procurement

Across Agencies

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PayStat Ideation Format

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Benefits of PayStat

Learn

Learn from the successes and challenges of each leg in the three

• way match.

Plan

Centralize ideation to drive solutions across City government.

Enact

Eliminate information asymmetry and logjams across agencies.

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Lessons from the MajorStat Model

• Interagency contact is not enough. A robust, stats
• driven team allows for

Lesson 3: Accountability Lesson 3: Accountability To move forward together, collaboration requires specific, measurable, time

• sensitive goals. MOSS

helps develop these goals and hold the key stakeholders accountable to them. Lesson 1: Collaboration Lesson 1: Collaboration Knowledge is warehoused across many agencies, as are responsibilities for any major initiative. Big challenges require diverse, flexible teams, and MOSS is uniquely positioned to facilitate those teams. Lesson 2: Data Lesson 2: Data Similarly, each agency has its own data

• collection and

processing system. A major hurdle in collaborative initiatives is data aggregation, management, and integrity. IT solutions

• ffer promise in this

central hurdle.

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