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Raphaël Saint-Pierre, Tools Team Leader – Ubisoft
FRICTION-FREE BUG REPORTING
SPEND TIME WHERE IT MATTERS
FRICTION-FREE BUG REPORTING SPEND TIME WHERE IT MATTERS GAME DEV - - PowerPoint PPT Presentation
FRICTION-FREE BUG REPORTING SPEND TIME WHERE IT MATTERS GAME DEV - - PowerPoint PPT Presentation
Raphal Saint-Pierre, Tools Team Leader Ubisoft FRICTION-FREE BUG REPORTING SPEND TIME WHERE IT MATTERS GAME DEV BUGS EXPECTED WORKFLOW Crash Fix Close REAL WORKFLOW Crash Callstack Memdump Screenshot Duplicates ? Send bug to
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EXPECTED WORKFLOW
Crash Fix Close
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Create bug
REAL WORKFLOW
Crash Callstack Memdump Screenshot Duplicates ? Attach files Add mission name Send bug to manager Prioritize bug Transfer to
- ther
programmer Analyze debug data Assign bug to programmer Fix and close bug Crash again Reopen bug Notice it was in previous version Close bug again Remote debug
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CRUNCHY NUMBERS
20 000 unique crashes 200 000 occurrences 100 000 other bugs 300 people
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Somehow, some most bugs get fixed and the game gets shipped.
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Our secret ?
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Integrated reporting platform
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CUT THE MIDDLEMAN
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PREREQUISITES
Issue tracker Processing and data storage Debug info, symbols Source control
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REPORT
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ADD DATA
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TRACK BUG
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WORKFLOW RECAP
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INVESTIGATE
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AUTO-FEEDBACK
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AUTO-ASSIGN BUGS
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PREVENT DUPLICATES
CEngine::Update() CEngine::MainLoop() main()
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PREVENT DUPLICATES
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IDENTIFY BLOCKERS
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REMOTE DEBUG
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TRACK REGRESSIONS
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GET THE BIG PICTURE
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PRIORITIZE
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𝑝𝑑𝑑𝑣𝑠𝑠𝑓𝑜𝑑𝑓𝑡 ∗ 𝑠𝑓𝑞𝑝𝑠𝑢𝑓𝑠𝑡 𝑚𝑏𝑡𝑢 𝑝𝑑𝑑𝑣𝑠𝑠𝑓𝑜𝑑𝑓 𝑢𝑗𝑛𝑓
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FORESEE ISSUES
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TRACK VERSION STABILITY
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V1 V2 V3
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WEEKLY REPORTS !
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DAILY DIGESTS !
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LESS FRICTION, MORE ACTION
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MORE IDEAS ?
raphael.saint-pierre@ubisoft.com