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Fourth Quarter and Annual Results 2016 1 February 2017 Safe harbor - - PowerPoint PPT Presentation

Fourth Quarter and Annual Results 2016 1 February 2017 Safe harbor Alternative performance measures and management estimates This financial report contains a number of alternative performance measures (non-GAAP figures) to provide readers with


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Fourth Quarter and Annual Results 2016

1 February 2017

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2

Safe harbor

Alternative performance measures and management estimates This financial report contains a number of alternative performance measures (non-GAAP figures) to provide readers with additional financial information that is regularly reviewed by management, such as EBITDA and Free Cash Flow (‘FCF’). These non-GAAP figures should not be viewed as a substitute for KPN’s GAAP figures and are not uniformly defined by all companies including KPN’s peers. Numerical reconciliations are included in KPN’s quarterly factsheets and will be included in the Integrated Annual Report 2016. KPN’s management considers these non-GAAP figures, combined with GAAP performance measures and in conjunction with each other, most appropriate to measure the performance of the Group and its

  • segments. The non-GAAP figures are used by management for planning, reporting (internal and external) and incentive purposes. KPN’s main alternative performance measures are listed

below. KPN defines EBITDA as operating result before depreciation (including impairments) of PP&E and amortization (including impairments) of intangible assets. Note that KPN’s definition of EBITDA deviates from the literal definition of earnings before interest, taxes, depreciation and amortization and should not be considered in isolation or as a substitute for analyses of the results as reported under IFRS as adopted by the European Union. In the Net Debt / EBITDA ratio, KPN defines Net Debt as the nominal value of interest bearing financial liabilities excluding derivatives and related collateral, representing the net repayment obligations in Euro, taking into account 50% of the nominal value of the hybrid capital instruments, less net cash and short-term investments, and defines EBITDA as a 12 month rolling total excluding restructuring costs, incidentals and major changes in the composition of the Group (acquisitions and disposals). Free Cash Flow is defined as cash flow from continuing operating activities plus proceeds from real estate, minus capital expenditures (Capex), being expenditures on PP&E and

  • software. Operating free cash flow is defined as adjusted EBITDA minus Capex. Revenues are defined as the total of revenues and other income unless indicated otherwise. Adjusted

revenues and adjusted EBITDA are derived from revenues (including other income) and EBITDA, respectively, and are adjusted for the impact of restructuring costs and incidentals. The term service revenues refers to wireless service revenues. All market share information in this financial report is based on management estimates based on externally available information, unless indicated otherwise. For a full overview on KPN’s non-financial information, reference is made to KPN’s quarterly factsheets available on ir.kpn.com Forward-looking statements Certain statements contained in this financial report constitute forward-looking statements. These statements may include, without limitation, statements concerning future results of

  • perations, the impact of regulatory initiatives on KPN’s operations, KPN’s and its joint ventures' share of new and existing markets, general industry and macro-economic trends and KPN’s

performance relative thereto and statements preceded by, followed by or including the words “believes”, “expects”, “anticipates”, “will”, “may”, “could”, “should”, “intends”, “estimate”, “plan”, “goal”, “target”, “aim” or similar expressions. These forward-looking statements rely on a number of assumptions concerning future events and are subject to uncertainties and other factors, many of which are outside KPN’s control that could cause actual results to differ materially from such statements and speak only as of the date they are made. A number of these factors are described (not exhaustively) in the Integrated Annual Report 2015.

Q4 and FY 2016 Results | Safe Harbor |

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Highlights Q4 and 2016

  • Addressable convergence base

expanded by adding XS4ALL

  • Strong improvement customer

satisfaction in Business

  • Successful introduction VoLTE
  • FttH/FttC coverage at ~78% of

households

  • #1 Sustainable Datacenter award

(EMEA)1

Q4 and FY 2016 Results | Highlights |

  • Focus on value and convergence

in Consumer paying off

  • Increasing penetration of fixed-

mobile bundles

  • 37% of broadband base
  • 43% of postpaid base
  • 18k IPTV net adds
  • 2k broadband net adds
  • 19k postpaid net adds, driven by

the high value KPN brand

  • Accelerated migrations to

integrated solutions in Business

  • 27k multi play net adds (mainly SME)
  • Strengthening customer relations,

but impacting revenues

  • Less customized work y-on-y
  • Intended regular dividend of € 10ct

per share in respect of 2016

  • € 6.7ct final dividend expected in

April 2017

  • First wave Simplification program finalized: ~€ 460m run-rate savings realized4

1 Source: Datacenter Dynamics 2 All figures based on continuing operations, unless stated otherwise 3 Q4 ’16 excludes € 11m positive impact from cash optimization from bond tender in September; FY ’16 excludes € 52m negative impact from cash optimization actions 4 End Q4 ’16 vs. end Q4 ’13

Services & Innovation Operational Financial2

€ m Q4 '16 FY '16

  • Adj. revenues

1,704 6,780 % y-on-y

  • 2.3%
  • 3.4%
  • Adj. revenues NL

1,519 6,026 % y-on-y

  • 1.9%
  • 2.4%
  • Adj. EBITDA

606 2,428 % y-on-y 4.1% 0.4%

  • Adj. EBITDA NL

602 2,411 % y-on-y 6.2% 1.3% FCF (excl. TEFD dividend)3 370 683 % y-on-y 66% 24%

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4

Delivering on strategic vision

Simplify, Grow, Innovate

Q4 and FY 2016 Results | Strategy |

CEO Operational Financial Commercial

SIMPLIFY GROW INNOVATE

Digital & simple service and delivery Converged Telco & IT services Excellent user experience Flexible & simplified network and operating model Best-in-class secured integrated networks Applying innovative technologies Lean cost structure Value management & predictable cash generation Invested ahead

  • f the curve

Further strengthening our Company

Value creation

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Key priorities on track

Q4 and FY 2016 Results | Key priorities |

Simplify Grow Innovate

1 Accelerate up- and cross-sell in bundles 2 Grow in TV and IT services 3 Finalize Business transformation 4 Finalize build of flexible and simplified integrated network and operating model 5 Expand superior access position by deploying innovative technologies and increasing fiber penetration 6 Optimize financial framework and grow dividend

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Continued growth of fixed-mobile bundles in Consumer

Clear benefits from convergence strategy

Q4 and FY 2016 Results | Accelerate up‐ and cross‐sell in bundles |

37%

29%

Q4 ’16

Q4 ’15

Q4 ’16

Q4 ’15

1 As % of broadband customers 2 Source: Kantar TNS 3 KPN brand 4 Consumer Marketing & Communication expenses

1

Households1 Postpaid customers

33%

43% 56% KPN brand

Higher NPS2 (Q4 ’16)

10 Fixed-mobile bundles3 23 Consumer total (all brands)

Lower marketing expenses4

  • 34%

FY ’16 FY ’15

+

Customers in fixed-mobile bundles Multi-brand strategy to drive convergence further Clear convergence benefits

Lower churn3 (Q4 ’16)

Fixed-mobile bundles ~5% Consumer total ~10%

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Actuals Q4 ’16 y-on-y1

Continued value focus in Consumer mobile

Strategic focus on KPN brand drives Customer Lifetime Value

Q4 ’16

19

Q3 ’16

36

Q4 ’15

80

Postpaid net adds

CLV illustrates focus on KPN brand …and Customer Lifetime Value

CLV Traffic & Other SAC/SRC One-off handset fee 2yr handset contract

Focus on committed ARPU…

Q4 ’16 Q3 ’16

€ 26

~€ 22

€ 26

~€ 22 Q4 ’15

€ 25

~€ 21 Committed postpaid ARPU Non-committed postpaid ARPU k

1

Q4 and FY 2016 Results | Accelerate up‐ and cross‐sell in bundles |

1 KPN brand

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TV focus point in household centered strategy

Highest quality of service through differentiated functionalities and leading network

Q4 and FY 2016 Results | Grow in TV |

2

2,258 2,321 70% 69% 66% Q4 ’16 2,325 2,873 Q3 ’16 2,871 Q4 ’15 2,828

…driving continued TV growth Best-in-class IPTV services… Superior functionality

  • In-app personalized TV offering
  • Integrated access OTT services
  • Available everywhere, incl. 4G

High quality Content Delivery Network

  • 161 Metro Core Locations
  • Superior stable access speeds

Total TV base (k) Broadband base (k) % IPTV of broadband base

Content aggregation

Selective exclusive content Basic content Upsell content

Best rated TV services1

1 For nationwide operators, source: Dutch Consumers’ Association (Consumentenbond), January 2017

“Most stable TV connection” “Highest quality equipment”

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Migrations to integrated solutions strengthen business customer relations

Revenue challenges in Business remain

Q4 ’16 adjusted y-on-y growth Q4 ’16 % of total adjusted revenues FY ’16 adjusted y-on-y growth FY ’16 % of total adjusted revenues Business total

  • 9.2%
  • 7.6%

Single play wireless

  • 9.4%

22%

  • 13%

23% Traditional fixed

  • 22%

16%

  • 19%

17% Multi play 27% 5.8% 27% 5.2% Network & IT services

  • 11%

22%

  • 10%

22% Customized solutions

  • 5.8%1

26%

  • 2.7%1

24% New services 3.3%1 5.4% 27%1 5.4%

Mainly SME Mainly LE&Corporate

3

Business revenue growth drivers

Q4 and FY 2016 Results | Finalize Business transformation |

1 Excludes migration of contract from New services to Customized solutions

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SME: migrations to multi play accelerating

Mobile-only and traditional fixed impacted by accelerated migrations to integrated solutions

Q4 and FY 2016 Results | Finalize Business transformation |

Migrations from mobile-only (SME) to multi play and LE & Corporate Accelerated migrations to multi play Rationalization and migrations in fixed

3

k k k Net adds multi play seats (SME) Fixed-only voice lines (SME) Fixed voice lines in multi play (SME)1

1 Q4 ’15 includes pro forma 201k multi play seats (of which 19k mobile and 182k fixed voice lines) following acquisition remaining shares RoutIT per Q2 ’16

Q4 ’16 27 Q3 ’16 13 Q4 ’15 2 417 510 576 1,344 1,254 1,162 1,809 48 1,832 68 Q4 ’15 Q4 ’16 1,820 82 Q3 ’16 Mobile-only base (SME) Mobile base (LE & Corporate) Mobile in multi play base (SME)1 221 234 595 506 474 211 Q4 ’15 806 Q4 ’16 708 Q3 ’16 727 q-on-q

  • 92k

+14k +66k q-on-q

  • 32k

+13k

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LE & Corporate: migrations to integrated solutions and new technologies

Revenues impacted by rationalization, but order intake improving in 2016 3

End 2015 +60% End 2016 +14% 2016 2015 KPN ONE LE seats Order intake LE & Corporate

Migrating legacy network services to new technologies Order intake improving

Migrations to integrated solutions preventing churn, but impact revenues Legacy VPN technology Customer Software Defined Network Flexible and scalable capacity Technology partner

Migration

Q4 and FY 2016 Results | Finalize Business transformation |

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Deregulation of FttO supports investments in business areas

Strengthening business market portfolio and infrastructure

Leading infrastructure and strengthened market positioning

Further strengthening infrastructure Expanding scale and capabilities Leading cloud & data center services

3

Leading IoT infrastructure Deploying successful hybrid access strategy used in Consumer

Strong base growth M2M Nationwide LoRa network

Carrier & cloud neutral colocation services Launched in 2016 Distribution Cloud services Security

End 2015 +69% End 2016 1.5m 2.6m Q4 and FY 2016 Results | Finalize Business transformation |

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Migrating customers to single workspace platform

1

Reduced broadband portfolio in SME by 66%, focus on KPN ONE

2

Phased out 50% of legacy cloud products

3 1 2 3

Operational excellence to improve business customer experience

Business organization streamlined further

+7

1 Source: Kantar TNS; KPN brand

Simplification of portfolio and organization Strong improvement NPS1 Further progress on indirect cost reductions

  • 10

Q4 ’16

  • 3

Q4 ’15 NPS Business

3

  • 5.1%

FY ’16 FY ’15 Indirect costs Business Q4 and FY 2016 Results | Finalize Business transformation |

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Revenue trend1 The Netherlands improving in Q4

Q4 and FY 2016 Results | Financial performance | 58 Wholesale

  • Adj. revenues

NL Q4 ’15

6

1,549

Business Consumer 18

  • Adj. revenues

NL Q4 ’16 1,519

Other 4

1 All figures based on continuing operations, unless stated otherwise 2

  • Excl. tax benefit

218 210 € m

  • 3.7%

Q4 ’16 Q4 ’15

Adjusted revenues NL declined by 1.9%

1,745 1,704 Q4 ’15

  • 2.3%

Q4 ’16 € m

Adjusted revenues iBasis Adjusted revenues KPN Group

+2.6% y-on-y +2.1% y-on-y2

  • 9.2%

y-on-y

Consumer Mobile service revenues Business revenues Consumer Residential revenues

€ m

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Adjusted EBITDA1 The Netherlands improving

Q4 and FY 2016 Results | Financial performance | 30

567

Cost of goods & services 35 Personnel expenses 18 IT/TI 2 Other

  • perating

expenses 14 Revenues

  • Adj. EBITDA

NL Q4 ’16 602

  • Adj. EBITDA

NL Q4 ’15

1 All figures based on continuing operations, unless stated otherwise 2 The presented categories show adjusted numbers and differ from the opex breakdown as presented in KPN’s Integrated Annual Report 2015

Adjusted EBITDA NL increased by 6.2%2

582 606 Q4 ’15 € m +4.1% Q4 ’16

Adjusted EBITDA iBasis Adjusted EBITDA KPN Group

6 € m

  • 17%

Q4 ’16 5 Q4 ’15

36.6% 39.6%

Adjusted EBITDA margin The Netherlands € m

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  • 4.6%

Strong progress in reducing spend levels The Netherlands1

Simplification drives quality improvements at reduced spend levels

1 All figures based on continuing operations, unless stated otherwise 2 The presented categories show adjusted numbers and differ from the opex breakdown as presented in KPN’s Integrated Annual Report 2015

6,172 6,026

  • 2.4%

FY ’16 FY ’15 Adjusted revenues NL 517 500 FY ’16

3,615

1,449 1,149 1,208 531 577 FY ’15

3,791

1,475 2,381 +1.3% FY ’16 2,411 FY ’15 Adjusted EBITDA NL

  • Adj. operating expenses

NL (excl. D&A)2

4 2 1 3 Cost of goods & services

  • 1.8%

Traffic Cost of goods sold SAC/SRC Personnel expenses

  • 4.9%

Own personnel External personnel IT/TI expenses

  • 2.6%

Savings mainly from decommissioned legacy IT systems Other opex

  • 13%

Marketing & Comm. Billing & Collection Housing Facilities

Mid-to-high single digit % Double digit % Low-to-mid single digit %

1 2 3 4

FY ’16 opex reduction (€ 176m) supporting margins

Q4 and FY 2016 Results | Financial performance | € m € m € m

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Continue towards flexible and simplified network and operating model

Starting second wave of Simplification program

Q4 and FY 2016 Results | Simplified network and operating model |

4

Customer interaction layer (BSS) Network interaction layer (OSS) 2 3

Starting integration Business BSS

2

Starting with OSS Simplification

3

1

Integration Consumer BSS finalized

1

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Further quality improvements to lead to additional savings

Second wave of Simplification program to yield >€ 300m in run-rate savings

Q4 and FY 2016 Results | Simplified network and operating model |

End 2019 >760

2017 - 2019

End 2013

~140 ~140 >300 2014

End 2016

2015 ~180 2016

~460

FIRST WAVE SECOND WAVE Simplification program run-rate opex and Capex savings

Product centric Customer centric Next generation Telco FROM TO TO

4

€ m

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Creating a flexible and simplified integrated network

Improving quality of service and preparing for virtualization

2019 Network ~35% ~100% 2016 Network ~55% ~62% 2010 Network 100% ~35% Amount of network equipment 1 Q4 and FY 2016 Results | Simplified network and operating model |

Decentralize, bringing services closer to customers IP transformation on track

1 Rebased (amount of network equipment used in 2010 = 100%)

Legacy IP-based

4

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Next generation access available for majority of households

100 200 300 400 500 600 700 100 900 800 700 600 500 400 300 200 Aggregate bit rate (Mbps) Loop length (m) 1,000 Bonded vectoring VDSL2 vectoring G.Fast Bonded Vplus Vplus

1 Source: Nokia; bonded speeds based on KPN management estimate

Q4 and FY 2016 Results | Deploying innovative technologies |

~50% of KPN network ~80% of KPN network

Vplus delivering highest stable speeds without changing network architecure1 FttH/FttC coverage at ~78% of households

5

End 2016 ~78% End 2015 ~71% % of households FttH / FttC

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KPN is ahead of the Capex curve

  • Investments in second wave Simplification program
  • Further strengthening core network and mobile network

capacity

  • Continued hybrid access roll-out in Business and

selected Consumer areas

Q4 and FY 2016 Results | Capex |

Capex lower y-on-y

103 105 76 19.7% 20.8% 2017

~1.15bn

2016

1.2bn

519 220 251 98 2015

1.3bn

551 284 286

5

Fixed Customer driven Simplification Mobile access Other1 € m Capex / sales The Netherlands Group Capex

Capex projects 2017

1 Includes iBasis Capex

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Free cash flow1 growth

Q4 and FY 2016 Results | Financial performance | 6 1,193 460 121 68

2,429

  • Excl. impact

cash

  • ptimization

actions

683

Cash

  • ptimization

actions 52 FCF excl. TEFD dividend FY ’16

631

Other Capex Taxes received (paid) 50 Interest paid Change in working capital Change in provisions Reported EBITDA FY ’16

1 All figures based on continuing operations, unless stated otherwise 2 Adjusted EBITDA minus Capex 3 Excluding TEFD dividend; FY ’16 excludes € 52m negative impact from cash optimization, consisting of € 40m working capital impact related to reduced payment terms and € 12m additional interest related to the bond tender completed in September

1,119

+10% FY ’16

1,235

FY ’15

Growing operating free cash flow2…

€ m € m

…and free cash flow3

552

+24% FY ’16

683

FY ’15 € m

Free cash flow components

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Solid financial position

  • Net debt € 0.3bn lower vs. Q3 ’16
  • Mainly a result of cash generation in Q4 ’16
  • Net debt € 0.3bn higher vs. Q4 ’15
  • Q4 ’15 included € 805m proceeds from sale of ~5% TEFD,

~70% distributed to KPN shareholders in June 2016

  • Average coupon senior bonds 4.1% (Q4 ’15: 5.1%)
  • € 720m bond redemption on 17 January 2017
  • Financed from available cash
  • Coupon of 4.75%
  • € 34m cash interest savings in 2018

Q4 and FY 2016 Results | Optimize financial framework |

8.1 1.3

Q4 ’16

6.8

Q3 ’16

7.1 8.0

Q4 ’15

6.5 8.7

1 Gross debt defined as the nominal value of interest bearing financial liabilities, excluding derivatives and related collateral, representing the net repayment obligations in Euro, taking into account 50% of the nominal value of the hybrid capital instruments 2 Including short-term investments (not taking into account 15.5% Telefónica Deutschland stake)

  • Additional financial flexibility via 15.5% stake in

Telefónica Deutschland

Net cash2

2.5x 2.8x 3.0x

Debt portfolio Lower gross debt y-on-y

Financial flexibility

Net debt / EBITDA

x.x x.x

Gross debt1 Net debt € bn

6

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Outlook 2017

  • Adjusted EBITDA in line with 2016
  • Including ~€ 40-50m roaming regulation impact
  • Capex ~€ 1.15bn
  • Free cash flow (excl. TEFD dividend) growing1
  • Additional cash flow via expected dividend from

15.5% stake in Telefónica Deutschland

Q4 and FY 2016 Results | Outlook |

  • Intended DPS of € 11ct in respect of 2017
  • Intention to grow regular DPS in line with FCF growth

profile thereafter

  • Intention to pass-through TEFD dividend
  • Excess cash could be utilized for
  • Operational / financial flexibility
  • (Small) in-country M&A
  • Shareholder remuneration

Shareholder remuneration Outlook 2017

6

1 Compared to 2016 free cash flow, after adjusting for the impact of cash optimization actions, of € 683m

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Q&A

Key priorities on track

Q4 and FY 2016 Results | Q&A |

Simplify Grow Innovate

1 Accelerate up- and cross-sell in bundles 2 Grow in TV and IT services 3 Finalize Business transformation 4 Finalize build of flexible and simplified integrated network and operating model 5 Expand superior access position by deploying innovative technologies and increasing fiber penetration 6 Optimize financial framework and grow dividend

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Q4 2016 – Information Pack

For further information please contact KPN Investor Relations +31 70 44 60986 ir@kpn.com ir.kpn.com

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Contents

1 KPN ADR Program 2 CSR strategy 3 Group results overview 4 Group KPI overview 5 Debt overview 6 Spectrum 7 Fixed infrastructure 8 Telefónica Deutschland stake

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KPN ADR program

KPN has a sponsored Level 1 ADR program

Bloomberg ticker KKPNY Trading platform Over-the-counter (OTC) CUSIP 780641205 Ratio 1 ADR : 1 Ordinary Share Depositary bank Deutsche Bank Trust Company Americas Depositary bank contact Jonathan Montanaro ADR broker helpline +1 212 250 9100 (New York) +44 207 547 6500 (London) E-mail adr@db.com ADR website www.adr.db.com Depositary bank’s local custodian Deutsche Bank, Amsterdam

Q4 and FY 2016 Results | Information Pack | ADR program |

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Contents

1 KPN ADR Program 2 CSR strategy 3 Group results overview 4 Group KPI overview 5 Debt overview 6 Spectrum 7 Fixed infrastructure 8 Telefónica Deutschland stake

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Corporate Social Responsibility Strategy

1 As disclosed in KPN’s Integrated Annual Report 2015 2 Dutch people that believe their data is safe with KPN

Secure connectivity

73%

2

  • vs. 69% end 2014

Engaged employees

77%

  • vs. 70% end 2014

Energy reduced

18%

  • vs. 2010

Recognition

2015

Q4 and FY 2016 Results | Information Pack | CSR strategy |

Social and environmental achievements Successful CSR strategy1

  • #1 Sustainable Datacenter award (EMEA) by

Datacenter Dynamics

  • #5 in Workplace Pride Global Benchmark
  • KPN sponsors exhibition ‘Mad about Surrealism’ at

museum Boijmans & van Beuningen

  • KPN awarded Sponsor of the year award
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1 KPN ADR Program 2 CSR strategy 3 Group results overview 4 Group KPI overview 5 Debt overview 6 Spectrum 7 Fixed infrastructure 8 Telefónica Deutschland stake

Contents

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Group results Q4 ’16 (continuing operations)

(€ m) Q4 ’16 Q3 ’16 Q4 ’15 y-on-y %

Revenues 1,723 1,718 1,745

  • 1.3%

Adjusted revenues 1,704 1,711 1,745

  • 2.3%

Operating expenses (excl. D&A) 1,097 1,053 1,167

  • 6.0%

EBITDA 626 665 578 8.3% Adjusted EBITDA 606 662 582 4.1% Depreciation 254 251 282

  • 9.9%

Amortization 126 122 136

  • 7.4%

Operating expenses 1,477 1,426 1,585

  • 6.8%

Operating profit 246 292 160 54% Net finance costs

  • 99
  • 246

127 n.m. Share of profit of associates and joint ventures

  • 1

1 1 n.m. Profit before taxes 146 47 288

  • 49%

Income tax

  • 31
  • 2
  • 34
  • 8.8%

Profit after taxes 115 45 254

  • 55%

Q4 and FY 2016 Results | Information Pack | Group results overview |

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Group results FY ’16 (continuing operations)

(€ m) FY ’16 FY ’15 y-on-y %

Revenues 6,806 7,008

  • 2.9%

Adjusted revenues 6,780 7,018

  • 3.4%

Operating expenses (excl. D&A) 4,377 4,684

  • 6.6%

EBITDA 2,429 2,324 4.5% Adjusted EBITDA 2,428 2,419 0.4% Depreciation 1,008 1,105

  • 8.8%

Amortization 537 511 5.1% Operating expenses 5,922 6,300

  • 6.0%

Operating profit 884 708 25% Net finance costs

  • 417
  • 105

>100% Share of profit of associates and joint ventures

  • 1

2 n.m. Profit before taxes 466 605

  • 23%

Income tax

  • 96
  • 81

19% Profit after taxes 370 524

  • 29%

Q4 and FY 2016 Results | Information Pack | Group results overview |

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Group cash flow Q4 ’16 (continuing operations)

(€ m) Q4 ’16 Q4 ’15 y-on-y %

EBITDA 626 578 8.3% Interest paid/received

  • 61
  • 71
  • 14%

Tax paid/received 6 31

  • 81%

Change in provisions1

  • 19
  • 43
  • 56%

Change in working capital1 127 81 57% Other movements

  • 2

1 n.m. Net cash flow from operating activities 677 577 17% Capex

  • 298
  • 355
  • 16%

Proceeds from real estate 2 1 100% Free cash flow 381 223 71% Coupon on perpetual hybrid

  • n.m.

1 Excluding changes in deferred taxes

Q4 and FY 2016 Results | Information Pack | Group results overview |

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35

Group cash flow FY ’16 (continuing operations)

(€ m) FY ’16 FY ’15 y-on-y %

EBITDA 2,429 2,324 4.5% Interest paid/received

  • 460
  • 485
  • 5.2%

Tax paid/received 50 18 >100% Change in provisions1

  • 68
  • 44

55% Change in working capital1

  • 121

30 n.m. Other movements 94 153

  • 39%

Net cash flow from operating activities 1,924 1,996

  • 3.6%

Capex

  • 1,193
  • 1,300
  • 8.2%

Proceeds from real estate 10 2 >100% Free cash flow 741 698 6.2% Coupon on perpetual hybrid

  • 67
  • 67

0.0%

1 Excluding changes in deferred taxes

Q4 and FY 2016 Results | Information Pack | Group results overview |

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36

Financials by segment

The Netherlands

Business

781 434 Q4 ’16 494 799 61.8% Q3 ’16 498 802 62.1% Q4 ’15 55.6% 630 370 Q4 ’16 332 572 58.0% Q3 ’16 348 569 61.2% Q4 ’15 58.7% 180 124 67.9% Q4 ’15 68.9% Q4 ’16 130 186 69.9% Q3 ’16 127 187

  • 295
  • 286

Q3 ’16

  • 257

Q4 ’15 Q4 ’16 Q4 and FY 2016 Results | Information Pack | Group results overview |

Consumer Business Wholesale Network, Operations & IT

Adjusted revenues (€ m) Adjusted EBITDA (€ m) Adjusted EBITDA margin

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37

Dutch wireless disclosure

Service revenues (€ m) Q4 ’16 Q4 ’15 y-on-y %

Consumer 299 284 5.3% Business1 162 176

  • 8.0%

Other2 40 38 5.3% KPN The Netherlands 501 498 0.6%

SAC/SRC per subscriber (€) Q4 ’16 Q4 ’15 y-on-y %

Consumer (postpaid)3 218 211 3.3% Business (mobile only – mainly SME) 177 199

  • 11%

1 Includes mobile-only (mainly SME) service revenues and partial allocation of Multi play (mainly SME) and Customized solutions (mainly LE & Corporate) revenues to mobile service revenues 2 Includes amongst others Wholesale mobile service revenues and visitor roaming 3 Including handset subsidies, commissions and SIM costs

Q4 and FY 2016 Results | Information Pack | Group results overview |

FY ’16 FY ’15 y-on-y %

1,178 1,160 1.6% 678 711

  • 4.6%

156 154 1.3% 2,012 2,025

  • 0.6%
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Tax Q4 ’16

Q4 and FY 2016 Results | Information Pack | Group results overview |

P&L Cash flow Regions (€ m) Q4 ’16 Q4 ’15 Q4 ’16 Q4 ’15

The Netherlands

  • 31
  • 34

6 31 Belgium

  • 28
  • Other
  • Total reported tax
  • 31
  • 62

6 31 Of which discontinued operations

  • 28
  • Reported tax from continuing operations
  • 31
  • 34

6 31 Effective tax rate continuing operations 21.1% 11.8%

  • The effective tax rate for Q4 ’16 is influenced by one-off effects and a change of the mix of

profits and losses in the various countries

  • Without one-off effects, in Q4’16 the effective tax rate would have been ~22%
  • The effective tax rate Q4 ’15 was 11.8%, mainly due to recognition of liquidation losses
  • For the 2017-2018 period, the effective tax rate, excluding one-off effects1, is expected to

be ~21%

1 Amongst others, settlements with tax authorities, impairments, revaluations

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Tax FY ’16

Q4 and FY 2016 Results | Information Pack | Group results overview |

P&L Cash flow Regions (€ m) FY ’16 FY ’15 FY ’16 FY ’15

The Netherlands

  • 91
  • 76

52 22 Belgium 3

  • 26
  • 1

Other

  • 5
  • 5
  • 2
  • 4

Total reported tax

  • 93
  • 107

50 19 Of which discontinued operations 3

  • 26
  • 1

Reported tax from continuing operations

  • 96
  • 81

50 18 Effective tax rate continuing operations 20.6% 13.4%

  • The effective tax rate FY ’16 was 20.6%
  • The effective tax rate is influenced by one-off effects and a change of the mix of profits and

losses in the various countries. Without one-off effects, the effective tax rate would have been ~22% in FY 2016

  • The effective tax rate FY ’15 was 13.4%, mainly due to reversals related to previous years

and recognition of liquidation losses

  • For the 2017-2018 period, the effective tax rate, excluding one-off effects1, is expected to

be ~21%

1 Amongst others, settlements with tax authorities, impairments, revaluations

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1 KPN ADR Program 2 CSR strategy 3 Group results overview 4 Group KPI overview 5 Debt overview 6 Spectrum 7 Fixed infrastructure 8 Telefónica Deutschland stake

Contents

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41

Consumer

Fixed-Mobile KPIs

813 1,003 Q4 ’16 37% 1,077 2,543 Q3 ’16 35% 2,652 Q4 ’15 29% 2,923 Q4 ’16 43% 1,583 2,102 Q3 ’16 40% 1,461 2,205 Q4 ’15 33% 1,172 2,421 Q4 and FY 2016 Results | Information Pack | Group KPI overview |

Fixed-Mobile household development Fixed-Mobile postpaid development

F-M penetration broadband base F-M penetration postpaid base F-M households (k) Fixed-only households(k) F-M postpaid base (k) Mobile-only postpaid base (k)

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Consumer (cont’d)

Residential KPIs

IPTV

1,715 769 738 Q4 ’16 3,620 398 Q3 ’16 3,655 1,708 767 405 775 Q4 ’15 3,736 1,634 767 438 897

Triple play Dual play Not bundled (BB only) Not bundled (PSTN & Digitenne)

Q4 ’16 € 42 2.16 Q3 ’16 € 41 2.14 Q4 ’15 € 40 2.07 6 43 Q4 ’16 2 Q3 ’16 41% Q4 ’15 41% 22 65 Q4 ’16 18 Q3 ’16 30% Q4 ’15 29%

1 Source: Telecompaper

Q4 and FY 2016 Results | Information Pack | Group KPI overview |

Household base (k) RGUs and ARPU per household Broadband IPTV

ARPU per household RGUs per household Net adds (k) Broadband market share1 Net adds (k) TV market share1

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Consumer (cont’d)

Mobile KPIs

Q4 and FY 2016 Results | Information Pack | Group KPI overview | 36 80 5

  • 21

Q4 ’16

  • 9

19 Q3 ’16 Q4 ’15 Q4 ’16 € 26 ~83% Q3 ’16 € 26 ~84% Q4 ’15 € 25 ~83% 302 284 Q4 ’16 299 Q3 ’16 42% Q4 ’15 41%

5.3% y-on-y

% committed ARPU

Mobile net adds Mobile postpaid ARPU Wireless service revenues

Postpaid net adds (k) Prepaid net adds (k) Committed ARPU Non-committed ARPU Service revenues (€ m) Total market share NL1

1 Management estimates

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Business

Q4 and FY 2016 Results | Information Pack | Group KPI overview | 1,832 1,790 Q4 ’16 162 1,820 Q3 ’16 174 Q4 ’15 176

  • 8.0%

y-on-y

289 58 Q4 ’16 36 316 Q3 ’16 35 Q4 ’15 45 1,254 1,344 Q4 ’16 31 1,162 Q3 ’16 33 Q4 ’15 32 506 595 Q4 ’16 48 474 Q3 ’16 47 Q4 ’15 49

1 Including migration of 32k Dekatel customers per Q3 '16, following acquisition of Dekatel 2 Includes mobile-only (mainly SME) service revenues and partial allocation of Multi play (mainly SME) and Customized solutions (mainly LE & Corporate) revenues to mobile service revenues 3 Including migration of 201k RoutIT multi play seats per Q2 '16, following acquisition remaining shares RoutIT

Total Business Mobile1 Multi play (mainly SME)3 Mobile-only (mainly SME)1 Fixed-only (mainly SME)

Total Business mobile customer base (k) Total Business mobile service revenues2 (€ m) Multi play seats (k) ARPU per multi play seat (€) Mobile-only customer base (k) Mobile-only ARPU (€) Fixed-only voice lines (k) Fixed-only voice ARPU (€)

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Contents

1 KPN ADR Program 2 CSR strategy 3 Group results overview 4 Group KPI overview 5 Debt overview 6 Spectrum 7 Fixed infrastructure 8 Telefónica Deutschland stake

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Debt portfolio

Hybrid bonds 22% Global bonds 8% Other 2% Euro bonds 68% GBP2 22% USD2 14% EUR 64% Fixed3 100% 0.8 1.1 0.1 0.6 0.6 0.4 0.6 0.6 0.7 1.0 0.5 0.5 ’25 ’24 ’26 ’28 ’29 ’32 ’30 ’23 ’22 ’21 ’20 0.9 ’19 0.6 ’18 ’17 EUR hybrid (1st call) USD hybrid (1st call) GBP EUR GBP hybrid (1st call) USD Q4 and FY 2016 Results | Information Pack | Debt overview |

1 Based on the nominal value of interest bearing liabilities after swap to EUR, including € 1.1bn hybrid bond, GBP 400m hybrid bond and USD 600m hybrid bond 2 Foreign currency amounts hedged into EUR 3 Excludes bank overdrafts

Breakdown nominal debt1 (total € 9.0bn) Nominal debt by currency Bond redemption profile (€ bn) Fixed vs. floating interest

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Treatment of hybrid bonds

  • Each tranche of the hybrid bonds is recognized as 50%

equity and 50% debt by the rating agencies

  • Definition of KPN net debt includes: ‘[…], taking into

account 50% of the nominal value of any hybrid capital instrument’

  • Hybrid bonds are part of KPN’s bond portfolio
  • Independent of IFRS classification
  • In line with treatment by credit rating agencies
  • EUR tranche is a perpetual, accounted for as equity
  • Coupon payments treated as equity distribution, hence

not expensed through P&L, not included in FCF, but in financing cash flow1,2

  • GBP and USD tranche have 60 years specified maturity,

accounted for as financial liability

  • Coupon payments treated as regular bond coupon,

hence expensed through P&L, included in FCF

1 EUR tranche had short first coupon payment (0.5 years was payable in September 2013), annual coupon payments in September thereafter; USD tranche has semi-annual coupon payments (March / September); GBP tranche has annual coupon payments in March 2 Cash flow item ‘Paid coupon perpetual hybrid bonds’

Q4 and FY 2016 Results | Information Pack | Debt overview |

Tranche Nominal KPN net debt Maturity Rates (swapped)1 IFRS principal IFRS coupon

EUR 1.1bn 6.125% € 1,100m € 550m Perpetual (non-call 5.5) 6.125% Equity Financing cash flow2 (not incl. in FCF) GBP 0.4bn 6.875% € 460m € 230m 60 years (non-call 7) 6.777% Liability Interest paid (incl. in FCF) USD 0.6bn 7.000% € 465m € 233m 60 years (non-call 10) 6.344% Liability Interest paid (incl. in FCF) Total € 2,025m € 1,013m

KPN & Credit rating agencies IFRS

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48

1 KPN ADR Program 2 CSR strategy 3 Group results overview 4 Group KPI overview 5 Debt overview 6 Spectrum 7 Fixed infrastructure 8 Telefónica Deutschland stake

Contents

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Spectrum in The Netherlands

Q4 and FY 2016 Results | Information Pack | Spectrum |

800MHz (Paired) Tele2 VOD KPN 2*30 2*10 2*10 2*10 900MHz (Paired) VOD KPN T-Mob 2*35 2*10 2*10 2*15 1.8GHz (Paired) KPN VOD T-Mob 2*70 2*20 2*20 2*30 2.1GHz (Paired) VOD KPN T-Mob KPN VOD T-Mob 2*59.4 2*14.6 2*14.8 2*10 2*5 2*5 2*10 2.6GHz (Unpaired) T-Mob KPN Tele2 1*60 25 30 5 2.6GHz (Paired) VOD Ziggo4 T-Mob KPN Tele2 2*65 2*10 2*20 2*5 2*10 2*20 Total KPN VOD T-Mob Tele2 Ziggo4 578.8MHz 169.6MHz 139.2MHz 165MHz 65MHz 40MHz

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1 KPN ADR Program 2 CSR strategy 3 Group results overview 4 Group KPI overview 5 Debt overview 6 Spectrum 7 Fixed infrastructure 8 Telefónica Deutschland stake

Contents

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Fixed infrastructure

Q4 and FY 2016 Results | Information Pack | Fixed Infrastructure | Download speed Active in Network ~50Mbps ~100Mbps ~120Mbps ~240Mbps ~400Mbps >1Gbps ~1Gbps CO CO SC ODF SC

VDSL2 VDSL2 pair bonding Vectoring Bonded vectoring Bonded VPLUS NG.PON FttH

SC SC

    

Fiber Copper

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1 KPN ADR Program 2 CSR strategy 3 Group results overview 4 Group KPI overview 5 Debt overview 6 Spectrum 7 Fixed infrastructure 8 Telefónica Deutschland stake

Contents

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Telefónica Deutschland stake

Accounting treatment

  • Stake included as financial asset1
  • Fair value of KPN’s stake based on Telefónica Deutschland’s share price and adjusted quarterly
  • Fair value movements recorded in other comprehensive income
  • Significant or prolonged value decreases booked as an impairment through the P&L within net finance costs
  • Dividends received reported as finance income within net finance costs
  • Upon sale of (part of) the stake, all related capital gains or losses recognized through the P&L as financial

income

  • Significant or prolonged value decreases booked as an impairment through the P&L within net finance costs
  • Dividends received part of operating cash flow and free cash flow as dividends received
  • Dividends, not qualifying as specific capital repayments, received and/or capital gains realized (proceeds

above tax book value) on KPN’s stake are subject to Dutch corporate income tax

  • Deferred tax asset can be utilized to offset income related to KPN’s stake

1 Defined under IFRS as available-for-sale financial asset

Q4 and FY 2016 Results | Information Pack | Telefónica Deutschland stake |

Balance sheet P&L Cash flow statement Tax