for ROSS Service Coordinators Grantee Webinar Thursday, June 14, - - PowerPoint PPT Presentation

U.S. Department of Housing and Urban Development U.S. Department of Housing and Urban Development

Resident Engagement Strategies for ROSS Service Coordinators

Grantee Webinar Thursday, June 14, 2018

Agenda

I. Get Started and Be Engaging! II. Overcoming Barriers to Engagement – Des Moines Municipal Housing Agency III. Proactive Individual Engagement – Maricopa County Housing Authority IV. Residents at the Center of Engagement – Denver Housing Authority

U.S. Department of Housing and Urban Development

• I. Get Started and Be Engaging!

Methods for Engaging Resident Participation:  Marketing  Resident Leaders  Community Partnerships  Proactive Individual Engagement

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U.S. Department of Housing and Urban Development

• II. Overcoming Barriers to

Engagement

Melissa Nordell-Earp, Family Service Coordinator City of Des Moines Municipal Housing Agency

Serving Des Moines Residents with ROSS

• Diverse Adult Population

– Homeless – Refugees – Disabled – Mentally Ill

• Employment

– Unstable Hours – Low Wages

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Maslow’s Hierarchy

• Progression
• Instability
• Crisis mode
• Chronic stress

Understanding Barriers to Engagement

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• Mental health
• Trauma
• Disabilities
• Limited English proficiency
• Lack of modeling
• Priorities
• Habits
• Low resiliency/tolerance threshold

Barriers to Engagement

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Engagement

Motivation Purpose Relationships Connection Participation Support Action

Initial Engagement: The Welcome Visit

Activities:  Introduce ROSS  Describe incentives for joining  Define your role and assistance  Assess immediate community needs  Make referrals when appropriate and able  Coordinate follow-up meetings

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Strategies for Continued Engagement

 Be Accessible

• Phone access

 Be Genuine  Establish Common Expectations

• Accountability
• Identify action steps & timeframes
• Schedule meetings at the same day & time

 Motivational Interviewing  Leverage Funding

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U.S. Department of Housing and Urban Development

• III. Proactive Individual

Engagement

Vivian Diaz, ROSS-SC Program Coordinator Housing Authority of Maricopa County, Arizona

How to Overcome Engagement Challenges

 Use a variety of outreach and communication  Survey residents to identify service needs  Identify key services to “anchor” engagement  Clarify your role with Property Management  Schedule partner services on-site or nearby  Follow up with participants individually

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How to Engage Families with Children

 Use childcare as an “anchor” service  Identify providers for specific needs  Create non-traditional childcare solutions  Develop relationships among families and childcare service partners

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Effective Engagement Strategies

 Create service anchors to support engagement pathways  Periodically contact partners to engage in

• ngoing service activities

 Include a Resident Liaison as a member of the partner’s support service team

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More Effective Engagement Strategies

 Establish responses to community service needs

Childcare Senior Health Food and Nutrition Employment

 Offer partners opportunities to meet their

• rganizational service goals through ROSS

 Dedicate resources for Resident Liaisons

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U.S. Department of Housing and Urban Development

• IV. Residents at the Center of

Engagement

Annie Hancock, Health & Aging Angela Komar, Self-Sufficiency Tsehai Teklehaimanot, Resident Councils & Boards Denver Housing Authority Program Administrators

The Role of ROSS Service Coordinators in Denver

Communities we serve:

Senior/Disabled Housing

• Focus: Aging in Place

Family Housing

• Focus: Self-Sufficiency

Who we collaborate with:

– Resident Associations – Housing Management – Community Partners

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Local Resident Councils (LRC)

• Foundation for community building
• Partner with service coordinators to meet

community needs & achieve program goals

• Use Resident Council meetings to provide:

– Information about programming and goals – Housing management updates – Partner organization presentations – Availability of translation services

Resident Associations

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Residents are your best community advocates!  Identify resident leaders and ambassadors  Strengthen role of Resident Councils  Use surveys to assess community needs  Partner with resident leaders to meet needs

Residents as Partners

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Develop relationships with local agencies: Medical Centers

– Referral services – Classes

Faith-Based Institutions

– Food banks – Clothing drives – Volunteer base

Local Service Partners

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Libraries

– Mobile book centers – Technology classes

Recreation centers

– Senior fitness classes – Gathering spaces

Schools

– Intergenerational programs – After-school and early-learning programs

More Local Partners

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• Resident Services Orientation
• Welcome Neighbor
• Resident Achievement Program

– Recognizes residents for setting and meeting significant self-sufficiency goals

Initial Engagement

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 Deliver monthly newsletter and calendar door-to-door  Post fliers for neighborhood events/classes/workshops/meetings  Update bulletin boards regularly with new programming information  Present community information on TVs in common areas  Email information to residents  Attend Resident Council and Board meetings  Gain resident referrals through regular meetings with Property Managers  Provide annual events that help build community  Gather feedback and suggestions from resident surveys and focus groups

Ongoing Engagement

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Resident Leadership

Leadership Conference Resident Council Board

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Questions and Discussion

U.S. Department of Housing and Urban Development